Which of the following types of data are backed up to iCloud? (Choose two.)
Technician Tommy is replacing a logic board on a Mac mini. Which of the following should he hold when handling the logic board?
Which of the following conflict resolution techniques are part of the 5-step approach? (Choose two.)
When servicing devices with embedded batteries, your primary concern should be for your own safety and those around you.
Which of the following considerations are workstation requirements when servicing these devices? (Choose two.)
Diego is servicing an embedded battery and it begins to swell. Which of the following is the proper response by Diego?
Please refer to the following information to answer the questions on the right.
Lucille has issues with her Apple device and takes it to an Apple Service Provider where Baron, a technician, assists her. Without much knowledge about the technical aspects of her device, Lucille vaguely describes the issues to Baron.
Which action should Baron avoid while listening to Lucille?
How do you access Control Center from the home screen on an iPhone 8?
Which of the following is an ESD precaution that must be taken when working with Apple devices?
Drag the statement to its corresponding customer experience skill.
To make a correction, drag the statement you want to use on top of the statement you want to replace.
After iCloud Backup has been turned on, iCloud can automatically back up the iOS device each day over Wi-Fi.
Which of the following criteria must be met before these daily backups can be made automatically?
