Winter Special Flat 65% Limited Time Discount offer - Ends in 0d 00h 00m 00s - Coupon code: netdisc

Avaya 33810X Avaya Aura Contact Center Solution Design Exam Exam Practice Test

Page: 1 / 5
Total 48 questions

Avaya Aura Contact Center Solution Design Exam Questions and Answers

Testing Engine

  • Product Type: Testing Engine
$42  $119.99

PDF Study Guide

  • Product Type: PDF Study Guide
$36.75  $104.99
Question 1

Different CPU and RAM requirements for virtual machines are specified How many Resource Profiles are defined In a virtualized AACC?

Options:

A.

4

B.

2

C.

1

D.

3

Question 2

Refer to the exhibit.

A Contact Center administrator uses different tools and applications In the Contact Center environment.

Which application is shown In the exhibit?

Options:

A.

Avaya Agent Desktop

B.

Avaya one-X® Agent Desktop

C.

Agent Map

D.

Avaya Contact Center Orchestration Designer

Question 3

A Contact Center manager wants a thin-client desktop with a powerful widget-driven approach.

Which three deployments are allowed for Avaya IX ™Workspaces? (Choose three.)

Options:

A.

One-X Agent

B.

Multimedia Contact Server only

C.

Voice and Multimedia Contact Server without Avaya Media Server

D.

Voice and Multimedia Contact Server with Avaya Media Server

E.

Voice Contact Server only

Question 4

AMR Medicure wants to help their consumers If they have trouble doing searches on the AMR Medicure Web pages.

Which solution would meet AMR's requirements?

Options:

A.

Co-Browsing Snap-In

B.

Web Chat Snap-In

C.

Presence Snap-In

D.

Context Store Snap-In

Question 5

Avaya One Source has orderable quotes for the Greenfield customer and existing customer.

How can a quote from Avaya One Source -Order center be placed as an order?

Options:

A.

By using Sales Force Updates

B.

By using Create Proposal SSR

C.

By using Create Order

D.

By using Create Upload Order SSR

Question 6

The CEO of a service company wants context rich information that Is Important for better customer experience.

Which development platform allows customers to add new capabilities to their solution?

Options:

A.

Avaya Breeze™

B.

Avaya Experience Portal Platform

C.

Avaya Performance Applications Platform

D.

Avaya Applications Platform

Question 7

A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications.

Which two market trends should be Included? (Choose two.)

Options:

A.

Engaging customers on their terms

B.

Customers initiating calls into the Contact Center by telephone only

C.

Evolution of the Contact Center agent

D.

Contact Center data gathered from generic reports only

Page: 1 / 5
Total 48 questions