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Avaya 6210 Avaya Aura ContactCenter Implementation Exam Exam Practice Test

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Total 124 questions

Avaya Aura ContactCenter Implementation Exam Questions and Answers

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Question 1

The Avaya Aura® Media Server High Availability (HA) feature ensures the uninterrupted availability of media processing and reduces the loss of processing data when an AAMS fails.

Which three statements regarding the AAMS High Availability (HA) feature are true? (Choose three.)

Options:

A.

You can perform a manual failover on the Active AAMS.

B.

You cannot perform a manual failover on the Active AAMS.

C.

High Availability (HA) is available only if the AAMS servers are installed on the Red Hat Enterprise Linux (RHEL) operating system.

D.

One AAMS HA pair supports up to 1000 agents, without SIP Call Recording.

Question 2

When configuring servers for an Avaya Aura® Contact Center (AACC) High Availability (HA) implementation, if you are using the Hosts files to resolve Managed names to Managed IP Addresses, ensure that you add the Managed Names and Managed IP Addresses to the Hosts file.

Which DNS entries must be made for the HA servers?

Options:

A.

One Dynamic DNS entry for the Active server

One Dynamic DNS entry for the Standby server

One Dynamic DNS entry for the Managed name and associated IP address

B.

Static DNS entry for the Active server

C.

One DNS static entry for the Active server

One DNS static entry for the Standby server

One DNS static entry for the Managed name and associated IP address

D.

One static entry for the Active server

One static entry for the Standby server

Question 3

In a Mission Critical AACC High Availability (HA) campus solution, there are two types of switchovers, managed and unmanaged. A managed switchover is one initiated by the administrator or caused by a failure of a monitored Contact Center Manager Server (CCMS) or Communication Control Toolkit (CCT) component. An unmanaged switchover results from a hardware, network, database or power failure.

Which three conditions must be satisfied before a switch over can occur? (Choose three.)

Options:

A.

The active server database and standby server database are synchronized, and the standby server database is shadowing the active server database.

B.

On the active server, all critical CCMS and CCT services are monitored and running.

C.

The active and standby servers are in a running state.

D.

The active and standby servers have switchover enabled.

Question 4

After a successful installation of Avaya Aura® Contact Center, Avaya releases a patch for this particular site that is required to fix a problem reported for the CCMS. Currently, the service pack AvayaCC_CCMS_7.0.0.0.11.0021_Patch is installed under CCMS and no roll-up patches have been installed yet.

What is a valid name for the site specific patch?

Options:

A.

AvayaCC_CCMS_7.0.0.0.12.0021_Patch

B.

AvayaCC_CCMS_7.0.0.0.12.0031_ServicePack

C.

AvayaCC_CCMS_7.0.0.0.11.0023_ ServicePack

D.

AvayaCC_CCMS_7.0.0.0.11.0210_Patch

Question 5

In Orchestration Designer (OD) from the Application menu, double-clicking on Master Script launches the Contact Router. The Contact Router is the first and only entry point of all contacts into applications (scripts/flows) that reside on the Contact Center system.

The Contact Router list contains which three items that need access to scripting? (Choose three.)

Options:

A.

CLIDs

B.

CDRs

C.

DNISs

D.

CDNs

Question 6

While configuring an agent in Contact Center Manager Administration (CCMA), what does associating the domain user account provide the user?

Options:

A.

The ability to use Hot Desking feature.

B.

The ability to access files on their network.

C.

The ability to map the user to a Windows account.

D.

The ability to provide voice, e-mail and chat functionality to a single application.

Question 7

A customer has installed Avaya Aura® Contact Center (AACC) on a Platform Vendor Independent (PVI) server. They want to receive real-time data on their client computer via Unicast stream.

Where do you set the transmission mode for the site to Unicast?

Options:

A.

From the CCMS > RSM IP Address window

B.

From Windows > Apps > Manager Administration Configuration > Console Root > Avaya > Applications > CCMA Settings

C.

From Windows > Apps > Manager Administration Configuration > Console Root > Avaya > Applications > Real-Time Reporting > RTR Registry Settings

D.

From the CCMS > RSMConfig

Question 8

You are configuring the Windows Operating System for an Avaya Aura® Contact Center (AACC) installation.

Which setting will you select for Data Execution Prevention (DEP)?

Options:

A.

Turn off DEP for all programs and services.

B.

Turn on DEP for essential Windows programs and services only.

C.

Turn on DEP for all programs and services except for those specifically selected.

D.

Turn on DEP for all AACC programs and services.

Question 9

You will need to configure Internet Explorer (IE) options to access Avaya Aura® Contact Center (AACC) components such as Contact Center Manager Administration (CCMA).

Which three statements regarding the configuration of Internet Explorer are true? (Choose three.)

Options:

A.

CCMA supports the 32-bit and 64-bit versions of Microsoft Internet Explorer.

B.

You must run Internet Explorer in compatibility mode for CCMA and Communication Control Toolkit (CCT).

C.

CCMA supports only the 32-bit version of Microsoft Internet Explorer.

D.

Install Microsoft Internet Explorer 10.0 or 11.0.

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Total 124 questions