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Avaya 72301X Avaya Aura Communication Applications Support Certified Exam Exam Practice Test

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Avaya Aura Communication Applications Support Certified Exam Questions and Answers

Question 1

Refer to the exhibit.

In the Cluster Administration screen of a PresenceServices cluster, when you try to change the cluster state to Accept New Service, you receive the error:

Servers that are not in License Restricted mode assigned to the cluster are below the Minimum number of required servers.

You check that a server has been administered under Breeze > Server Administration which shows green check under License Mode, and a System State of Denying.

Which action needs to be taken to solve this problem?

Options:

A.

Edit the Cluster, access the Servers tab, and assign the server to the cluster; then set the cluster to Accept New Service.

B.

Under Avaya Breeze > Server Administration, select the server and change the System State to Accept New Service, then return to the Cluster Administration screen and set the cluster to Accept New Service.

C.

Obtain and install an Avaya Breeze™ license on webLM with more instances of Avaya Breeze™ nodes.

D.

Edit the cluster to change the cluster profile from Core Platform to General Purpose.

Question 2

A company is deploying an Avaya Session Border Controller for Enterprise (SBCE) for their Remote Workers only. The Remote Workers use 9640 hard phones which need to have 46xxsettings.txt downloaded to them.

What is the minimum number of IP-addresses they need to assign to their private and public Network Interface

Cards (NICs)?

Options:

A.

1 IP-address to their private NIC, and 1 IP-address to their public NIC.

B.

2 IP-addresses to their private NIC, and 1 IP-address to their public NIC.

C.

1 IP-address to their private NIC, and 2 IP-addresses to their public NIC.

D.

2 IP-addresses to their private NIC, and 2 IP-addresses to their public NIC.

Question 3

When Avaya Session Border Controller for Enterprise (SBCE) initially receives the message from a SIP

endpoint wanting to update their Presence status, which operation does it perform?

Options:

A.

It authenticates message and encrypts the Presence status.

B.

It authenticates and encrypts the message and registers the user.

C.

It authenticates and encrypts the message, and replaces its own IP address with the Session Manager IP address.

D.

It authenticates, encrypts the Presence status message, and replaces its own IP address with the Avaya Aura® Presence (PS) IP address.

Question 4

In which way can you check the version of Presence Services snap-in installed on the Avaya Breeze ™

platform?

Options:

A.

Use puTTY SSH to the Avaya Breeze ™ platform, login as cust, then execute the swversion command.

B.

Use Avaya Aura ® System Manager and navigate to Elements > Breeze > Server Administration, and read the version displayed.

C.

Use Avaya Aura ® System Manager and navigate to Elements > Breeze > Service Management >

Services, and read the version displayed.

D.

Use puTTY SSH to the Avaya Breeze™ platform, login as cust, then execute the swversion –

PresenceServices command.

Question 5

Refer to the exhibit.

In the Cluster Administration screen of a PresenceServices cluster, when you try to change the cluster state to Accept New Service, you receive the error:

Servers that are not in License Restricted mode assigned to the cluster are below the Minimum number of required servers.

You check that a server has been administered under Engagement Development Platform > Server Administration which shows green check under License Mode, and a System State of Denying.

Which action needs to be taken to solve this problem?

Options:

A.

Edit the Cluster, access the Servers tab, and assign the server to the cluster; then set the cluster to Accept New Service.

B.

Under Engagement Development Platform > Server Administration, select the server and change the

System State to Accept New Service, then return to the Cluster Administration screen and set the cluster to Accept New Service.

C.

Obtain and install an Avaya Breeze™ license on webLM with more instances of Avaya Breeze™ nodes.

D.

Edit the cluster to change the cluster profile from Core Platform to General Purpose.

Question 6

Considering the message flow to an Avaya Aura® Contact Centre (AACC) Agent Desktop, which protocol is used to communicate between Avaya Aura® Communication Manager (CM) and Avaya Aura® Application Enablement Services (AES)?

Options:

A.

WCF

B.

ASAI/TSAPI

C.

DMCC/TSAPI

D.

TR87

Question 7

Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.

1. Clearly stated the problem.

2. Detailed the findings.

3. Clarified the problem.

When they receive the trouble ticket, what is the next step in the diagnostic methodology that Avaya Tier 3 support will perform?

Options:

A.

Identify a patch to fix the problem.

B.

Update the Knowledge Management database.

C.

Implement a solution.

D.

Determine the cause.

Question 8

In Avaya Aura® Messaging (AAM), which Command Line Interface command produces the same output as what is shown on the Process Status Results page in the AAM Web GUI?

Options:

A.

sysstatus

B.

vmstat

C.

appstat

D.

statapp

Question 9

Incoming SIP Trunking calls from Service Provider to Session Manager are failing because Avaya Session Border Controller for Enterprise (SBCE) is not sending a domain name in the TO, FROM and REQUEST headers.

What needs to be changed in SBCE to make this happen?

Options:

A.

In SBCE GUI, navigate to Global Profiles > Routing. Edit the Session Manager Routing Profile to link to a URI Group, which has the To, From and Request Headers and Replace Action set to Overwrite with

domain name.

B.

In SBCE GUI, navigate to Global Profiles > Server Configuration. Edit the Session Manager server entry to set “Overwrite Domain Name”.

C.

In SBCE GUI, navigate to Global Profiles > Topology Hiding. Edit the SessionManager_TH to change the To, From and Request Headers Replace Action, to Overwrite with domain name.

D.

In SBCE GUI, navigate to Device Specific Settings > Endpoint Flows > Server Flows. Edit the Session

Manager flow to change the End Point Policy Group to default-low.

Question 10

In Avaya Aura® 7, how are calls typically routed from Avaya Aura® Communication Manager (CM) to Avaya Aura® Messaging (AAM)?

Options:

A.

Using an in-directly routed H.323 trunk group between CM and AAM via Session Manager

B.

Using a direct H323 trunk group between CM and AAM.

C.

Using SIP via Avaya Aura® Session Manager (SM), AAM is built as a user with a Communication Profile

and registry routing forwards the calls to AAM.

D.

Using SIP via Avaya Aura® Session Manager (SM), a dial pattern or regular expression forwards the call to AAM.

Question 11

Considering the message flow to an Avaya Aura® Contract Center (AACC) Agent Desktop, which protocol is used to communicate between AACC and Avaya Aura® Application Enablement Services (AES)?

Options:

A.

WCF

B.

TSAPI

C.

TR87

D.

DMCC

Question 12

Who is responsible for Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology?

Options:

A.

Business Partners

B.

Avaya Tier 2

C.

Third Party Support

D.

Avaya Tier 3

Question 13

Where can an administrator go to validate the Breeze/WebRTC cluster is synchronized to Avaya Aura®

System Manager (SMGR)?

Options:

A.

the Duplication menu in SMGR web interface

B.

the Replication menu in WebRTC web interface

C.

the Synchronization menu in Breeze web interface

D.

the Replication menu in SMGR web interface

Question 14

A customer reports that remote worker users cannot see their feature buttons. Their Avaya Session Border Controller for Enterprise (SBCE) was recently damaged and replaced due to a lightning strike. After doing some troubleshooting, support was able to see that PPM was misconfigured in the SBCE.

Which tool was used, and which symptoms were visible that pointed to this issue?

Options:

A.

List trace; PPM requests were going to Avaya Aura® Session Manager instead of the PPM server

B.

traceSM; SIP requests were going to Avaya Aura® Session Manager instead of SBCE

C.

traceHTTP; all HTTP requests were going to SBCE instead of Avaya Aura® Communication Manager

D.

traceSBC with PPM debugging enabled; PPM requests were seen to be going to the Utility Server instead of Session Manager

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