Which type of virtual routing allows calls among call centers to achieve improved Automatic Call Distribution (ACD) load balance by comparing sites?
Which three items are needed to properly configure a hunt group in an Expert Agent Selection Call center? (Choose three.)
What is an abbreviated dialing list that is defined for the entire organization?
A call center operations manager wants agents to manually enter a code to identify the reason for being in auxiliary (AUX) work status.
Which feature must be activated on the system-parameters customer-options to allow this?
What are three capabilities of Avaya Aura® Media Server? (Choose three.)
A customer wants to avoid an abandoned Call if an agent leaves their position, and an Incoming automatic call distribution (ACD) call rings at the agent's phone.
Which call center feature provides this capability?
Which component handles the featured of Avaya Aura® Call Center Elite?
To improve call handling and agent productivity you set up a vector using Look Ahead Interflow to check if the remote site can accept a call and has an agent available. You only want to interflow calls that are at the top two positions queue.
Which command would be entered in the vector to accomplish this?
While configuring the Service Observing feature, which three forms should be configured and/or verified? (Choose three.)