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Avaya 7492X Avaya Aura® Call Center Elite Support Exam Exam Practice Test

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Avaya Aura® Call Center Elite Support Exam Questions and Answers

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Question 1

What are the three consideration requirements for the deployment of Network Call Deflection? (Choose

Options:

A.

The second leg of the call is set up by the redirecting Communication Manager.

B.

Network Call Deflection is only available In Europe and must be compliant with ETSI

Supplementary Service Network Call Deflection.

C.

Announcement, collect digits, converse-on, wait for hearing music, wait for the hearing announcement, ringback, or silence cannot be used for NCD.

D.

NCD by the PSTN can occur only if the incoming call to the Avaya Aura Communication Manager is not answered.

E.

A route-to number r 13035485103 must be used in vector step processing and Net Redir=y in the BSR Application plan.

Question 2

Which of the following provides centralized control and visibility at every level of the deployment of Avaya Aura® Call Center Elite Multichannel in a virtual environment?

Options:

A.

Vmware

B.

vCenter

C.

Elite Multichannel

D.

vSphere

Question 3

A customer has provided one specific customer toll free number. The customer should have some (but not total) advantage over the typical call to the same skill as other callers.

Which Business Advocate (BA) feature is used to adjust the service level for the customer to this particular skill?

Options:

A.

Reserve Agents

B.

Weighted Advance Time

C.

Dynamic Queue Position

D.

Greatest Need

Question 4

What ate three major benefits of SLM with EAS? (Choose three.)

Options:

A.

Can incorporate Business Advocate as an additional feature

B.

Less average delay to answer

C.

Greater control over providing differentiated service

D.

Redundant network coverage

E.

Autopilot capability

Question 5

A customer has calls coming Into their contact center constantly. They do not want their customers to be waiting long before their call is answered, even if It is answered at a different site.

Which two features should be used in the vectors to ensure that all calls are answered tn a timely fashion? (Choose two.)

Options:

A.

Network Call Redirection

B.

Look-ahead Interflow

C.

Virtual Outflow

D.

Enhanced Look-ahead Interflow

Question 6

A customer wants to use the TTrace application on their desktop to monitor remote servers.

Is this possible?

Options:

A.

Yes, the customer can use the TTrace Server, the configuration should be installed on the server and the TTrace console on the client desktop

B.

Yes, the customer can use their desktop to monitor the call center server after they install the TTrace tool on their desktop

C.

No, the customer must use the TTrace application from another server

D.

No, the customer must use the TTrace application on the server where it is running

Question 7

What are the three key differences between Enhanced look Ahead Interflow(FLAI) and traditional LAI? (Choose three.)

Options:

A.

The ELAI uses the interflow-qpos vector command.

B.

The Call Center calls must be queued to first in LLAI.

C.

The ELAI uses route-to number ~r 13035485103.

D.

The ELAI Is near first-in-first-out routing.

E.

The value of the Interflow-qpos can be set as <=12.

Question 8

When deploying virtual environments, what factors should you consider for your virtual server?

Options:

A.

Configure resources where the virtual appliances are on the same host if possible

B.

Configure resources on as many separate partitions as possible

C.

Configure resources for traffic or performance for an average day

D.

Configure resources in a way that you can monitor their performance regularly

Question 9

A Call Center Elite installation handles approximately 50 calls per hour using 30 agents. You want to expand the Elite installation to double the capacity of calls with 20 agents in another city.

Which type of installation should you use when installing a remote Call Center Elite instance?

Options:

A.

Use quick installation of all components

B.

Use manual installation of all components

C.

Use manual installation of a few components

D.

It does not matter which installation method you choose

Question 10

While a Look-Ahead Interflow attempt is being made, which feedback is the caller receiving?

Options:

A.

The caller hears the feedback that Is provided by the sending switch.

B.

The caller always hears ringback.

C.

The caller hears the feedback that is provided by the receiving switch.

D.

The caller always hears silence.

Question 11

A call center is set up to use Look Ahead Interflow (LAI) to distribute calls to multiple centers. To reduce costs, you implement Network Call Redirection (NCR).

Which command in the vector would invoke NCR when using LAI?

Options:

A.

route-to number 9112920414 with cov y if unconditionally

B.

route-to number 112920414 with cov n if unconditionally

C.

route-to number ⁓r112920414 with cov n if unconditionally

D.

route-to number *r112920414 with cov n if unconditionally

Question 12

Refer to the exhibit.

What are three reasons for turning on “Net Redir” = y? (Choose three.)

Options:

A.

Network Call Deflection does not use ISDN messaging.

B.

It supports route-to number ~rl23658888.

C.

It increases trunk usage and costs.

D.

It supports Network Call Transfer.

E.

It decreases trunk usage and costs.

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