Avaya 77201X Avaya IP Office Platform Implement Certified Exam Exam Practice Test

The Avaya IP Office IP500 V2 is a control unit that supports external expansion modules to increase capacity for trunks and extensions. Without a 4-port expansion card, the IP500 V2 supports up to 8 external expansion modules. Each module can provide additional ports for analog phones, digital stations, or trunks (e.g., DS16, DS30, or analog trunk modules). The limitation of 8 is due to the system’s backplane and power capacity without additional expansion hardware. Option A (4) is too low, Option C (14) exceeds the maximum even with a 4-port card (which allows up to 12), and Option D (18) is not supported under any configuration.References: Avaya IP Office IP500 V2 Installation Manual, Capacity Guidelines.

The default port for H.323 signaling in IP Office is 1720 (Option B), per the H.323 standard, used for IP phones like the 1600 series. Option A (5060) is for SIP, Option C (8080) is for web services, and Option D (8443) is for Web Manager HTTPS.References: Avaya IP Office H.323 Configuration Guide.

The Avaya IP Office Server Edition is designed for scalability, supporting a large number of users across multiple servers. The maximum capacity is 2500 users (Option D), achieved in a fully expanded deployment with a Primary Server, Secondary Server, and multiple Expansion Systems (up to 148 additional systems). This capacity includes all types of users (e.g., Basic, Power, Teleworker) and requires sufficient licensing and hardware resources (e.g., virtualized or dedicated servers). Options A (500), B (1000), and C (2000) represent lower tiers or partial configurations but do not reflect the full potential of Server Edition.References: Avaya IP Office Server Edition Capacity Guidelines.

Avaya IP phones on IP Office support up to 12 call appearances (Option C), allowing multipleactive or held calls to be displayed, depending on the phone model (e.g., J169). Options A, B, and D are incorrect limits.References: Avaya IP Office IP Endpoint Configuration Guide.

The "Receptionist" license (Option C) enables the SoftConsole application for receptionist duties, such as call handling and transfers. Option A (Power User) is for mobility, Option B (Office Worker) for one-X Portal, and Option D (Teleworker) for remote deskphones—not receptionist features.References: Avaya IP Office Licensing Guide.

The default port for SIP signaling in IP Office, as per industry standards, is 5060 (Option A). This applies to SIP trunks and endpoints unless customized. Option B (1720) is for H.323, Option C (8080) is for web services, and Option D (443) is for HTTPS.References: Avaya IP Office SIP Configuration Guide.

In an Avaya IP Office Server Edition deployment, the IP Office Manager is a Windows-based application used for system configuration and management. It must be installed on a separate PC, not on the Primary Server itself, to allow administrators to connect to and manage the Server Edition system remotely or locally. Option A (Voicemail Pro) can be installed on the Primary Server or a separate server, depending on the deployment. Option C (Web Manager) is a browser-based tool accessible from any device, not requiring a separate PC installation. Option D (one-X Portal) is typically hosted on the Application Server, not a separate PC for management purposes.References: Avaya IP Office Server Edition Installation Guide, IP Office Manager Administration Guide.

The PRI 30 card (Option C) supports PRI trunks (E1/T1) on the IP500 V2, providing up to 30 channels (E1) or 23 (T1). Option A is for digital stations, Option B for analog phones, and Option D for analog trunks.References: Avaya IP Office IP500 V2 Installation Manual.

The TCM8 card (Option A) supports Avaya 1400 series digital phones on the IP500 V2, providing digital station ports. Option B (Phone 8) is for analog phones, Option C is for trunks, and Option D is for voicemail—not digital phones.References: Avaya IP Office IP500 V2 Installation Manual.

The one-X Mobile Preferred client (Option B) is a mobile app that provides access to IP Office features like call control, presence, and voicemail from smartphones. Option A is a subset of its capabilities, Option C is for Manager, and Option D is for SSA.References: Avaya IP Office one-X Mobile Preferred Guide.

Conference Add (Option B) allows a user to join or add others to an ongoing conference call using a feature code or button. Option A barges into two-party calls, Option C answers ringing calls, and Option D transfers calls—not conference joining.References: Avaya IP Office Conference Configuration Guide.

The TCM8 card (Option B) supports up to 8 digital stations (e.g., Avaya 1400/9500 series phones) on the IP500 V2. Option A (Phone 8) is for analog phones, Option C (ATM4) is for analog trunks, and Option D (PRI 30) is for PRI trunks.References: Avaya IP Office IP500 V2 Installation Manual.

The IP500 V2 supports up to 16 analog trunks (Option D) using four ATM4 cards (4 ports each) in its expansion slots. Options A, B, and C represent partial configurations.References: Avaya IP Office IP500 V2 Installation Manual.

The default HTTP port for IP Office Web Manager is 8443 (Option D), using HTTPS for secure access. Option A (80) is standard HTTP, Option B (443) is standard HTTPS, and Option C (8080) is an alternative HTTP port—not defaults for Web Manager.References: Avaya IP Office Web Manager Guide.

In IP Office, hunt groups can have their own voicemail mailboxes. When a call overflows from one hunt group to another and then goes to voicemail, it is typically sent to the mailbox of the last hunt group in the chain unless otherwise configured. Option C, "The second hunt group extension group mailbox only," is correct because the call ends up being handled by the second hunt group’s voicemail when it overflows and no one answers. Option A is incorrect as the first group is bypassed. Option B is wrong because calls don’t split across multiple mailboxes in this scenario. Option D (general sampling mailbox) is not a standard feature for this call flow.References: Avaya IP Office Hunt Group Configuration Guide.

The Avaya Communicator softphone requires the "Power User" license (Option B), which includes advanced mobility and softphone functionality. Option A (Office Worker) supports one-X Portal but not full softphone features, Option C (Teleworker) is for remote deskphones, and Option D (Basic User) lacks softphone support.References: Avaya IP Office Licensing Guide.

The primary benefit of IP Office Server Edition over the IP500 V2 is higher scalability (Option A). Server Edition supports up to 2500 users across multiple servers (Primary, Secondary, and Expansion Systems), whereas the IP500 V2 is limited to 384 users. This makes Server Edition ideal for larger or distributed organizations. Option B (lower cost) is incorrect as Server Edition typically involves higher costs due to its advanced features and hardware requirements. Option C (simpler installation) is false, as Server Edition’s multi-server setup is more complex than the standaloneIP500 V2. Option D (support for analog phones) applies to both systems, not a distinguishing benefit.References: Avaya IP Office Server Edition Deployment Guide, IP500 V2 Capacity Guidelines.

The Small Community Network (SCN) allows multiple IP500 V2 control units to be networked for distributed telephony. The maximum number supported is 32 (Option D), enabling up to 1000 users across the network with proper licensing and configuration. Options A, B, and C represent lower limits not reflective of SCN’s full capacity.References: Avaya IP Office SCN Configuration Guide.

A T1 trunk (PRI) supports 23 simultaneous calls (Option A) in North America, using 23 B-channels and 1 D-channel. Option B (24) includes the D-channel (not for calls), Option C (30) is for E1, and Option D (31) exceeds T1 capacity.References: Avaya IP Office Trunk Configuration Guide.

Voicemail Pro supports multiple protocols for email integration: SMTP (Option A) for sending voicemail-to-email, IMAP (Option B) for retrieving emails, and MAPI (Option C) for Microsoft Exchange integration, making Option D ("All of the above") correct.References: Avaya IP Office Voicemail Pro Administration Guide.

The "Contact Center Agent" license (Option B) is specifically required for agents using the IP Office Contact Center, enabling features like real-time reporting and call handling. Other options (A, C, D) are user profiles unrelated to contact center functionality.References: Avaya IP Office Contact Center Licensing Guide.

Do Not Disturb (DND) (Option B) sends calls directly to voicemail when enabled, bypassing ringing. Option A redirects to another number, Option C retrieves voicemail, and Option D is a synonym for forwarding—not immediate voicemail.References: Avaya IP Office User Feature Guide.

Embedded Voicemail on the IP500 V2, stored on the SD card, supports up to 15 hours of message storage (Option A). This is a fixed limit, unlike Voicemail Pro, which scales with server storage. Options B, C, and D exceed this capacity.References: Avaya IP Office Embedded Voicemail User Guide.

The "Incoming Call Route" (Option A) directs incoming calls to destinations (e.g., extensions, hunt groups) based on criteria like DID or time profiles. Option B is for ARS, Option C is for Voicemail Pro, and Option D is for SSA—not incoming routing.References: Avaya IP Office Incoming Call Route Configuration Guide.

Hot Desking (Option B) allows a user to log into any IP Office phone with their extension and profile using a login code, ideal for shared workspaces. Option A (Mobile Twinning) links to external numbers, Option C (Call Forwarding) redirects calls, and Option D (Remote Worker) is a user profile, not a login feature.References: Avaya IP Office Hot Desking Configuration Guide.

IP Office Manager (Option A) is the tool used to upgrade the firmware of the IP500 V2 by uploading new software binaries to the control unit. Option B (SSA) monitors performance, Option C (Voicemail Pro) manages voicemail, and Option D (Web Manager) is for Server Edition, not firmware upgrades on IP500 V2.References: Avaya IP Office Manager Administration Guide.

The Avaya Equinox desktop client is supported by multiple licenses: Office Worker (Option A), Power User (Option B), and Teleworker (Option C), depending on feature needs, making Option D ("All of the above") correct.References: Avaya IP Office Equinox Solution Guide, Licensing Guide.

Voicemail Pro supports an unlimited number of auto-attendant menus (Option D), limited only by system resources and configuration complexity. Options A, B, and C impose artificial limits not specified in the documentation.References: Avaya IP Office Voicemail Pro Administration Guide.

The one-X Portal (Option B) provides a web-based interface where users can see the presence status (e.g., available, busy) of other IP Office users, enhancing collaboration. Option A (SoftConsole) is for call handling, Option C (Voicemail Pro) is for voicemail, and Option D (System Status) is for system monitoring—not user presence.References: Avaya IP Office one-X Portal User Guide.

In Avaya IP Office Server Edition, multiple servers (Primary, Secondary, and Expansion systems) communicate with each other to form a unified system. The protocol used for this inter-server communication is the Small Community Network (SCN) protocol, making Option C correct. SCN is a proprietary Avaya protocol that enables features like distributed hunt groups, call routing, and resilience across servers. Option A (H.323) and Option B (SIP) are VoIP protocols used for call signaling with endpoints or trunks, not inter-server communication in Server Edition. Option D (SNMP) is a network management protocol, not used for server-to-server coordination.References: Avaya IP Office Server Edition Reference Configuration Guide, SCN Configuration Guide.