Black Friday Special Limited Time 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: 70special

Avaya 78950X Avaya Contact Center Select Implementation and Maintenance Exam Exam Practice Test

Page: 1 / 7
Total 65 questions

Avaya Contact Center Select Implementation and Maintenance Exam Questions and Answers

Testing Engine

  • Product Type: Testing Engine
$37.5  $124.99

PDF Study Guide

  • Product Type: PDF Study Guide
$33  $109.99
Question 1

Where are the media files that provide music and recorded announcements to contact center applications stored?

Options:

A.

The Avaya Contact Center Select (ACCS) contact center system

B.

The IP Office voice mail system

C.

The Avaya Aura® Media Server (AAMS) dedicated for Avaya Contact Center Select (ACCS)

D.

The Avaya Aura® Media Server (AAMS) from Communication Manager (CM)

Question 2

To reduce implementation time, the partner has prepared the customer/partner supplied server in advance, and plans to complete the configuration at the customer's site. The partner has pre-installed Windows, and the Avaya Contact Center Select (ACCS) software, but without running the ignition

Which deployment type does this represent?

Options:

A.

Software Appliance option

B.

Hardware Appliance option

C.

DVD option

D.

Trunkey option

Question 3

Which Contact Center component was previously using a combination of Active Directory -Lightweight Directory Services (AD-LDS) and Microsoft Access databases?

Options:

A.

CCMA

B.

CCMS

C.

CCMM

D.

CCT

Question 4

In the Avaya Contact Center Select (ACCS) System Control and Monitor Utility, a gray padlock next to a service may indicate which two conditions? (Choose two.)

Options:

A.

The service was disabled because it is not being used.

B.

The service is not licensed.

C.

The patches for that service are out of date.

D.

The service is in the process of shutting down.

Question 5

How can a reset assignment be identified?

Options:

A.

The reset assignment may be named by the user to distinguish it from the original.

B.

The name will appear in the reset folder.

C.

The name will have two underscores behind the original assignment name.

D.

The name will have a .res extension.

Question 6

Which two statements about Thick Provisioning are true? (Choose two.)

Options:

A.

It prevents over allocation of hard disk resources.

B.

It improves hard disk performance.

C.

It allows the Software Appliance image to be deployed faster.

D.

It requires less disk space overall than Thin Provisioning.

Question 7

Which three skillset configuration data sets are parts of the sample data provisioned with Avaya Contact Center Select (ACCS)? (Choose three.)

Options:

A.

OB_Skill1

B.

Email_Skill1

C.

Skill2

D.

VM_Skill1

E.

Outbound_Skill1

Question 8

Which statement about the function of the Access Class In Access and Partition Management Is true?

Options:

A.

The Access Class will prevent a user from modifying skillset properties.

B.

An Access Class will limit the Launchpad links a user may access.

C.

The Access Class will be used to limit the user to report on specific contact center agents.

D.

Access Classes will be used to limit a user to specific report groups.

Question 9

The SIP Domain for the IP Office is set to ukaccslpoll.lab.trn.com.

When administering the IP Office to work with Avaya Contact Center Select (ACCS), which two steps are required? (Choose two.)

Options:

A.

Verify SIP trunks are available for the ACCS integration.

B.

Verify that SIP Registrar Enable is configured in the IP Office VoIP settings.

C.

Administer the ACCS system SIP Domain to match the IP Office.

D.

Change the IP Office SIP Domain to match the ACCS system.

Page: 1 / 7
Total 65 questions