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CA Technologies CAT-200 CA Service Desk Manager r12 Administrator Exam Exam Practice Test

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Total 40 questions
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CA Service Desk Manager r12 Administrator Exam Questions and Answers

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Question 1

Which access type provides access tailored to users who perform frontline support tasks?

Options:

A.

IT staff

B.

Administrator

C.

Service desk staff

D.

Process management

Question 2

What happens when a service type is applied to a ticket? (Choose two)

Options:

A.

A service contract is created.

B.

The delay time clock is started.

C.

A configuration item (CI) is created.

D.

All the events that comprise the service type are attached to the ticket.

Question 3

On which tab can you find Incidents related to a Problem?

Options:

A.

Event Log tab

B.

Knowledge tab

C.

Attachments tab

D.

Attached Incidents tab

Question 4

When the status of Incidents is updated, where can you find the status changes?

Options:

A.

Activity log

B.

Activity history

C.

Incident versions

D.

Incident knowledge

Question 5

What are the components of a notification rule? (Choose three)

Options:

A.

Services

B.

Contacts

C.

Constraints

D.

Condition macro

E.

Message template

Question 6

In a data partition rule, the logged in user is represented by:

Options:

A.

$cst

B.

@root

C.

$home

D.

%USERID%

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Total 40 questions
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