New Year Special Limited Time 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: 70special

Examstrust Logo
examstrust mcafee
  1. Home
  2. CA Technologies
  3. Administrator
  4. CAT-200 - CA Service Desk Manager r12 Administrator Exam

CA Technologies CAT-200 CA Service Desk Manager r12 Administrator Exam Exam Practice Test

Page: 1 / 4
Total 40 questions
Get CAT-200 Full Access Download CAT-200 PDF

CA Service Desk Manager r12 Administrator Exam Questions and Answers

Testing Engine

  • Product Type: Testing Engine
$37.5  $124.99
Add to Cart

PDF + Testing Engine

  • Product Type: PDF + Testing Engine
$52.5  $174.99
Add to Cart

PDF Study Guide

  • Product Type: PDF Study Guide
$33  $109.99
Add to Cart
Question 1

Which access type provides access tailored to users who perform frontline support tasks?

Options:

A.

IT staff

B.

Administrator

C.

Service desk staff

D.

Process management

Question 2

What happens when a service type is applied to a ticket? (Choose two)

Options:

A.

A service contract is created.

B.

The delay time clock is started.

C.

A configuration item (CI) is created.

D.

All the events that comprise the service type are attached to the ticket.

Question 3

On which tab can you find Incidents related to a Problem?

Options:

A.

Event Log tab

B.

Knowledge tab

C.

Attachments tab

D.

Attached Incidents tab

Question 4

When the status of Incidents is updated, where can you find the status changes?

Options:

A.

Activity log

B.

Activity history

C.

Incident versions

D.

Incident knowledge

Question 5

What are the components of a notification rule? (Choose three)

Options:

A.

Services

B.

Contacts

C.

Constraints

D.

Condition macro

E.

Message template

Question 6

In a data partition rule, the logged in user is represented by:

Options:

A.

$cst

B.

@root

C.

$home

D.

%USERID%

Load More CAT-200 Questions
Page: 1 / 4
Total 40 questions
Get CAT-200 Full Access Download CAT-200 PDF