Because services are intangible, the key performance indicators for services are likely to be qualitative in all circumstances. Is this statement correct?
The letters ‘BPR’ stand for:
Which of the following is a key element for the development of a contract?
Which two of the following could not be classified as internal triggers for change? A change of:
In the Kubler-Ross Change Curve, which of these comes second?
Which of these statements is a correct description of a contract?
In the application of price adjustment formulae, which of the following would be acceptable for a supplier to increase its selling price?
Misrepresentation can be defined as a false statement of material fact made by one of the contracting parties which was intended to (and did) induce the other party to make the contract. What remedies are available in this instance to the innocent party?
The Mendelow matrix deals with:
‘operating at its full potential … working positively … getting on with their jobs’
Which of the Tuckman stages of team development is being described here?
A psychological view in which an employee treats the business and the work as if it were their own:
Which of the following are key performance indicators (KPIs) that could be used to monitor the safety of a workplace? Select TWO that apply.
Is a verbal contract legally enforceable?
Which of the following are examples of implied terms in a contract? Select TWO that apply.
Which of the following would be most suitable for a one-off purchase agreement?
Which of the following are implied terms in a contract? Select TWO that apply.
The view that workers are naturally lazy, avoid responsibility and are without ambition is in line with Theory (Douglas McGregor):
In contracts, implied terms play a crucial role in defining the rights and obligations of parties, even when not expressly stated in the contract. Which of the following are potential examples of implied terms? Select TWO that apply.
Workers are naturally lazy. They lack ambition. They must be controlled.
Where there is transformational change coupled with a slow rate of change, is this:
As a result of a global pandemic, a local hospital is facing significant patient capacity pressures and would like the construction of a new 50-bed ward to be prioritised and fully operational at the earliest opportunity. Which of the following pricing arrangements would support this aspiration?
‘Other people are only ever in it for themselves, and never act for honourable or unselfish reasons’.
Spot the one which is one of the seven wastes.
Drafting a specification is important because these documents become embedded within the contract and therefore, are legally binding. Is this statement true?
Which of the following would be suitable key performance indicators (KPIs) for suppliers' performance?
Ensure you have customer loyalty
Value or percentage of cost reductions obtained
Win an award in the next 12 months
Percentage of on-time in-full deliveries
‘The individual does not believe that the change is really happening and looks for evidence that it is not true’. Which stage of the Kubler-Ross model does this describe?
Peter Scholtes developed a matrix which looks at the relationship between how much a leader is perceived to care, and how competent the leader is perceived to be. This matrix is often called the 'trust matrix'.
Based on Scholte’s Trust matrix, which of the following terms would apply to a leader that the team thinks cares a lot, and is also very capable?
A UK telecommunications company, UKTC Limited, wants to procure innovative equipment to increase its network provision. UKTC has limited expertise in the newer technology. What should UKTC do first to help develop its specification? Select TWO that apply.
Undertake market engagement
Confirm the budget with the finance team
Prepare a performance specification
Ask the engineering team for suggestions
A team should be a xxxx unit, rather than a collection of individuals’. Select the three words which fit best.
‘All procurement requirements valued at more than $100,000 must be competitively tendered, and any contracts arising therefrom must be signed by the Procurement Director’. This is an example of a:
Which two of the following actions are most likely to be carried out by the buying organisation?
Management studies and experiments over several decades have found that increased participation of workers in decision-making about changes tends to lead to (choose one):
R Meredith Belbin made a distinction in his work between 'solo leaders', who were kind-of historic leaders; and 'team leaders' who are seen as being leaders for modern times, or of the future.
From the list shown, select the one answer which represents the solo leader, rather than the team leader.
Fabrizio created a contract for his supplier which included various contract terms. One term that Fabrizio included stated that "as agreed the price of each pencil is $1.00." Which of the following options describes this term?
A process by which a person’s abilities are gradually developed – a lifelong process – could be de-scribed as:
Responsibilities within a procurement function can be split into strategic, tactical or operational. Which of the following would usually be seen as operational? Choose two.
Which of the following describes a tender process run under a framework agreement where the tender only includes price and limited aspects of quality?
‘Doing things for less cost’ is a description of:
Thinking about PEST, or PESTEL, or STEEPLE; under which two headings would taxation most comfortably sit?
‘Members of a team have xxxx skills, and not the same skills’. Select the one which fits best to re-place xxxx.
Tiger Rolls Bakery is a small local baker requiring a continuous supply of flour and butter for their products. These items are in plentiful supply, due to the standardised nature of the items, they are bought regularly on a spot purchase approach from a range of market suppliers. Tiger Rolls Bakery has an electronic purchase order system that they use to place orders with the suppliers. On the back of each purchase order issued, Tiger Rolls Bakery includes a copy of their commercial contracting terms.
Which of the following describes the Tiger Rolls Bakery commercial contracting terms?
Which of these are elements of a contract being in existence?
Confidentiality
Written format
Legal capacity
Correct form
‘Using expensive equipment for a task when the same task could be done more simply and cheaper another way. Sometimes called “using a sledgehammer to crack a nut” ’. Which one of the ‘wastes’ is being described here?
A xxxx team is a group of individuals brought together into a single team from different areas of the organisation.
Select one which best replaces xxxx.
An expediter would be expected to primarily: