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Cisco 300-815 Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) Exam Practice Test

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Total 174 questions

Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) Questions and Answers

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Question 1

In Cisco Unified Communications Manager, which tool do you use to check SIP traces?

Options:

A.

MTP

B.

CCSIP

C.

RTMT

D.

OS Administration Page

Question 2

Refer to the exhibit.

The Cisco UCM is configured with four route patterns. When phone A dials 1515, which pattern does Cisco UCM choose as the correct match?

Options:

A.

1XXX

B.

15

C.

!

D.

1[2-3]XX

Question 3

An engineer must configure call queuing under a Hunt Pilot. After the engineer receives the audio file that will be played to callers during queuing, which two steps should be taken to complete the configuration? (Choose two.)

Options:

A.

Assign the uploaded audio file to the hunting Line Group member's "User Hold MOH Audio Source

B.

Assign the uploaded audio file to the hunting Line Group member's "Network Hold MOH Audio Source".

C.

Upload the audio file in "TFTP File Management” via OS Administration GUI

D.

Assign the uploaded audio file to "Network Hold MOH Source & Announcements" under Hunt Pilot's Queuing section.

E.

Upload the audio file in "MOH Audio File Management" via CM Administration GUI

Question 4

A Collaboration engineer is implementing call processing capabilities on the Cisco UCM and needs to configure Call Queuing to place callers in a queue until hunt members are available to answer them. Which action must be completed before this feature can be configured?

Options:

A.

Configure Hunt Pilot Queuing.

B.

Service the Cisco IP Voice Media Streaming (IPVMS) application.

C.

Configure Music On Hold.

D.

Configure announcements.

Question 5

The company implemented Cisco Unified Mobility on the Cisco UCM. The users are satisfied and can transfer voice calls between devices. Mobile users want to extend the timer that controls the time given to pick up a voice call on an IP phone from 4 to 6 seconds. Which configuration change satisfies this requirement?

Options:

A.

Change the "Maximum Wait Time for Mobility Pickup" setting from 4 to 6.

B.

Change the "Maximum Wait Time for Desk Pickup" setting from 4 to 6.

C.

Change the "Maximum Wait Time for Mobility Pickup" setting from 4000 to 6000.

D.

Change the "Maximum Wait Time for Desk Pickup" setting from 4000 to 6000.

Question 6

Refer to the exhibit.

Within the North American Numbering Plan, gateways located in Ottawa, Canada and marked as “YOW” are assigned to the Calling Party Transformation CSS NANP_CgPTP, which contains partition NANP_calling_xforms. What is the calling-party number and the numbering type if the calling user +1613-555-1234 dials the number?

Options:

A.

calling number 613-555-1234 and numbering type “subscriber”

B.

calling number 011-1-613-555-1234 and numbering type “subscriber”

C.

calling number 011613-555-1234 and numbering type “international”

D.

calling number 613-555-1234 and numbering type “national”

Question 7

An engineer is configuring a Cisco UCM solution. The requirements state that some users in one location will receive calls from a number during work hours 09AM to 5PM, and another group will get the calls from the same number outside this defined timeslot. Users will also change the outgoing number when reaching out to customers based on the same time-of-day routing rules. Which feature is needed to allow for this type of configuration?

Options:

A.

partitions

B.

route groups

C.

route lists

D.

CSS

Question 8

A support engineer is troubleshooting a voice network. When conducting a search for call setup details related to calling search space issues, which trace files should be investigated?

Options:

A.

CallManager traces

B.

CTI Manager traces

C.

Cisco IP Manager Assistant

D.

Call logs

Question 9

An administrator discovers that employees are making unauthorized long-distance and international calls from logged-off Extension Mobility phones when the authorized users are away from their desks Which two configurations should the administrator configure in the Cisco UCM to avoid this issue? (Choose two.)

Options:

A.

Remove the long-distance & international pattern's partitions from the calling search space of the physical phone.

B.

Add the long-distance & international pattern's partitions to the calling search space of the physical phone's directory number.

C.

Remove the long-distance & international pattern's partitions from the calling search space of the device profile.

D.

Add the long-distance & international pattern's partitions to the calling search space of the physical phone.

E.

Add the long-distance & international pattern's partitions to the calling search space of the device profile

Question 10

After configuring a Cisco CallManager Express with Cisco Unity Express, inbound calls from the PSTN SIP trunk receive a ring tone for 20 seconds and then a busy signal instead of voicemail. Which configuration fixes this problem?

Options:

A.

Router(config)# voice service voip

Router(conf-voi-serv)#allow-connections h323 to h323

B.

Router(config)#dial-peer voice 2 voip

Router(config-dial-peer)#no vad

C.

Router(config)# voice service voip

Router(conf-voi-serv)#allow-connections voice-mail mod

D.

Router(config)# voice service voip

Router(conf-voi-serv)#no supplementary-service sip moved-temporarily

Question 11

For s SIP to SIP call flow, when does Cisco Unified Border Element require transcoding resources for DTMF?

Options:

A.

interworking between an OOB method and RFC2833 for flow-around calls

B.

interworking between h245-signal and rtp-nte

C.

interworking between an OOB method and RFC2833 for flow-through calls

D.

interworking between h245-alpha numeric and sip-kpml

Question 12

A customer reports that outbound calls from Cisco UCM to Cisco Unified Border Element are not getting early media. During troubleshooting, the customer finds that Cisco UCM is sending a delayed offer SIP INVITE. Cisco Unified Border Element responds with a 183 Session Progress with SDP message. However, the customer finds that Cisco UCM does not respond to the 183 messages. Which action must the customer perform to resolve the problem?

Options:

A.

On Cisco Unified Border Element, configure midcall-signaling passthru.

B.

On Cisco UCM, change the "Early Offer support for voice and video calls" field on the SIP profile that is applied to the SIP trunk to Disabled.

C.

On Cisco Unified Border Element, configure early-offer forced.

D.

On Cisco UCM. change the "SIP ReHXX Options" field on the SIP profile that is applied to the SIP trunk to Send PRACK if 1xx Contains SDP.

Question 13

Refer to me exhibit.

A user cannot access Extension Mobility even after clicking the services button and selecting EM service. There is nowhere to place the username and password to sign In for this service. What Is the cause of the issue?

Options:

A.

IP phone services Extension Mobility does not have the correct service URL configured.

B.

IP phone services Extension Mobility has XML Service Category configured.

C.

The Cisco IP phone has not checked the Extension Mobility checkbox.

D.

The Cisco IP phone is not subscribed to an Extension Mobility service.

Question 14

An administrator is configuring Cisco UCM and wants all inbound calls to the company's published DID number to ring on the receptionist's internal directory number. Which configuration step meets this requirement?

Options:

A.

Create a translation pattern for the main number and map it to the receptionist's number.

B.

Create a route pattern for the main number and map it to the receptionist's number.

C.

Create a call park for the main number and map it to the receptionist's number.

D.

Create a transformation pattern for the main number and map it to the receptionist's number.

Question 15

Which description of RTP timestamps or sequence numbers is true?

Options:

A.

The sequence number is used to detect losses.

B.

Timestamps increase by the time “carrying” by a packet.

C.

Sequence numbers increase by four for each RTP packet transmitted.

D.

The timestamp is used to place the incoming audio and video packets in the correct timing order (playout

delay compensation).

Question 16

An administrator is troubleshooting call failures on an H.323 gateway via the CLI. To see signaling for media and call setup, which two debugs must the administrator turn on? (Choose two).

Options:

A.

debug H.245 asn1

B.

debug H.323 message

C.

debug H.225 asn1

D.

debug H.225 media

E.

debug H.323 asn1

Question 17

When a third-party SIP Phone System is dialed inbound across a Cisco Unified Border Element, DTMF is failing. The third-party vendor accepts only out-of-band DTMF. Which configuration should be added to the outgoing dial peer to resolve this issue?

Options:

A.

dtmf-relay h245-signal

B.

dtmf-relay rtp-nte

C.

dtmf-relay cisco-rtp

D.

dtmf-relay sip-kpml

Question 18

A Cisco UCM-based solution uses URI-based calling for Cisco Jabber clients. The solution has several clusters in different locations. The solution being configured must have a secure method o* exchanging addresses between the clusters. Which action ensures that a configuration complies with the requirements?

Options:

A.

Assign a self-signed certificate to the ILS service trunk.

B.

Apply a secure security profile to the trunk between the clusters.

C.

Select the TLS option on the SIP trunk between the clusters.

D.

Exchange Tomcat certificates

Question 19

An administrator is asked to configure egress call routing by applying globalization and localization on Cisco UCM. How should this be accomplished?

Options:

A.

Localize the calling and called numbers to PSTN format and globalize the calling and called numbers in the gateway.

B.

Globalize the calling and called numbers to PSTN format and localize the calling number in the gateway.

C.

Localize the calling and called numbers to E. 164 format and globalize the called number in the gateway.

D.

Globalize the calling and called numbers to E. 164 format and localize the called number in the gateway.

Question 20

Refer to the exhibit.

A collaboration engineer is troubleshooting an issue where external callers cannot leave voicemail messages. Also, internal users report hearing the reorder tone (fast busy) when they attempt to retrieve voicemail messages from their Cisco IP phones. Which action resolves the issue?

Options:

A.

Ensure that Cisco UCM can resolve the destination address via DNS.

B.

Start the Cisco Call Manager service at the destination.

C.

Ensure that the SIP Trunk Security Profile is configured to use UDP for transport.

D.

Verify that the correct port numbers are used for the SIP trunk.

Question 21

A user’s phone is already configured for Single Number Reach, and the user wants a feature to move an active call from a mobile phone to a desk phone and vice-versa. As an administrator, which additional configuration should be made to fulfill the user’s request?

Options:

A.

Confirm that the desk phone is subscribed to Cisco Extension Mobility.

B.

Check to make sure that the Resume softkey option appears on the desk phone.

C.

Use Dialed Number Analyzer to determine if the user extension can dial the mobile phone.

D.

Add the mobility key to the softkey template that the desk phone is using.

Question 22

An organization configures a SIP trunk in Cisco UCM to connect to another system. These requirements must be met:

1. Use a specific IP address for SIP signaling.

2. Encrypt the signaling traffic.

3. Restrict which devices can use the SIP trunk. 4 Simplify SIP signaling.

Drag and drop the Cisco UCM configuration steps from the left onto the order on the right to achieve these goals.

Options:

Question 23

Refer to the exhibit.

DN 1003 was the last to ring during the most recent call. Which hunting method ensures that DN 1005 is presented with the next call when the hunt pilot is dialed?

Options:

A.

call-blast

B.

parallel

C.

sequential

D.

peer

Question 24

Where is the dtmf-relay command configured on Cisco Unified Border Element?

Options:

A.

in the voice-class VoIP configuration

B.

in the VoIP dial peer

C.

in global SIP configuration

D.

in the VoIP or POTS dial peers

Question 25

Refer to the exhibit.

Users report that outbound PSTN calls from phones registered to Cisco Unified Communications Manager are not completing. The local service provider in North America has a requirement to receive calls in 10-digit format. The Cisco Unified CM sends the calls to the Cisco Unified Border Element router in a globalized E.164 format. There is an outbound dial peer on Cisco Unified Border Element configured to send the calls to the provider. The dial peer has a voice translation profile applied in the correct direction but an incorrect voice translation rule applied, which is shown in the exhibit. Which rule modified DNIS in the format that the provider is expecting?

Options:

A.

rule 1 /^/+\([^1].*\)/ /011\1/

B.

rule 1/^\+1\([2-9]..[2-9]……$\)/ /\1/

C.

rule 1 /^\([2-9]..[2-9]……$\)/ /\1/

D.

rule 1 /^\+1\([2-9]..[2-9]……$\)/ /\0/

Question 26

End users at a new site report being unable to hear the remote party when calling or being called by users at headquarters. Calls to and from the PSTN work as expected. To investigate the SIP signaling to troubleshoot the problem, which field can provide a hint for troubleshooting?

Options:

A.

Contact: header of the 200 OK response

B.

Allow: header if the 200 OK response

C.

o= line of SDP content

D.

c= line of SDP content

Question 27

You see the voice register pool 1 command in your Cisco Unified Communications Manager Express configuration. Which configuration is occurring in this section?

Options:

A.

configuration for a single SIP phone

B.

configuration items common for all SIP phones

C.

configuration for a pool of SIP phones (similar to device pool on Cisco Unified Communications Manager)

D.

configuration for SIP registrar service

Question 28

Refer to the exhibit. An engineer deploys CAC to Cisco UCM. UptofiveG.711 calls must be supported on the WAN link between Site A and Site B. Users report that only four concurrent calls are possible between Site A and Site B. Why isn't the filth concurrent call successful?

Options:

A.

The G.729 audio codec is negotiated between Site A and B instead of the G.711 codec.

B.

The QoS configuration on the WAN link causes the fifth call to be dropped.

C.

Cisco UCM is using alternative links because of the Weight value.

D.

The Audio Bandwidth value is undersized and must be set to 400 kbps.

Question 29

The SIP session refresh timer allows the RTP session to stay active during an active call. The Cisco UCM sends either SIP-INVITE or SIP-UPDATE messages in a regular interval of time throughout the active duration of the call. During a troubleshooting session, the engineer finds that the Cisco UCM is sending SIP-UPDATE as the SIP session refresher, and the engineer would like to use SIP-INVITE as the session refresher. What configuration should be made in the Cisco UCM to achieve this?

Options:

A.

Enable SIP ReMXX Options on the SIP profile.

B.

Enable Send send-receive SDP in mid-call INVITE on the SIP profile.

C.

Change Session Refresh Method on the SIP profile to INVITE.

D.

Increase Retry INVITE to 20 seconds on the SIP profile.

Question 30

Refer to the exhibit.

An administrator is troubleshooting a problem in which some outbound calls from an internal network to the Internet telephony service provider are not getting connected, but some others connect successfully. The firewall team found that some call attempts on port 5060 came from an unrecognized IP that has not been defined in the firewall rule. What should the administrator configure in the Cisco Unified Border Element to fix this issue?

Options:

A.

use of port 5061 for SIP secure

B.

access list allowing the firewall IP

C.

ip prefix-list to filter the unwanted IP address

D.

bind signaling and media to the loopback interface

Question 31

Which two statements are correct with respect to the Client Matter Code setting in the route pattern configuration? (Choose two.)

Options:

A.

The Client Matter Code feature does not support overlap sending because the Cisco Unified CM cannot determine when to prompt the user for the code.

B.

If you check the Allow Overlap Sending check box, the Require Client Matter Code check box becomes

disabled.

C.

If you check the Allow Overlap Sending check box, you can also check the Require Client Matter Code check box.

D.

The Client Matter Code feature does support overlap sending because the Cisco Unified Communications Manager can determine when to prompt the user for the code.

E.

The Client Matter Code has the option to configure Authorization Level such as in the Forced Authorization Code.

Question 32

Which call pickup feature allows users to pick up incoming calls in a group that is associated with their own group?

Options:

A.

Other Group Pickup

B.

BLF Call Pickup

C.

Group Call Pickup

D.

Directed Call Pickup

Question 33

The Cisco Unified Communications Manager Dialed Number Analyzer allows analysis of calls from which two devices? (Choose two.)

Options:

A.

translation patterns

B.

device pools

C.

CTI ports

D.

CTI route points

E.

IP phones

Question 34

A customer routes PSTN calls to ITSP through a SIP trunk on Cisco UCM that forwards and receives calls to and from ITSP. ITSP is set to send an E.164 number when the customer's extension is four digits. Which action should be taken to route the incoming calls to four-digit extensions?

Options:

A.

Configure a voice translation rule to map the E.164 number to four digits and assign it to the incoming dial-peer on Cisco Unified Border Element.

B.

Set the Significant Digits to 4 on the SIP trunk.

C.

Configure a voice translation profile to map the E.164 number to four digits and assign it to the incoming dial-peer on Cisco Unified Border Element.

D.

Set the Significant Digits to 8 on the SIP trunk.

E.

Configure a voice translation rule to map the E.164 number to four digits and assign it to the incoming dial-peer on Cisco Unified Border Element.

F.

Set the Significant Digits to 4 on the SIP trunk.

G.

Configure a voice translation profile to map the E.164 number to four digits and assign it to the incoming dial-peer on Cisco Unified Border Element.

Question 35

An engineer is configuring a Cisco Collaboration system for SIP endpoints and must enable Survivable Remote Site Telephony for these endpoints. Which code completes this configuration on the SRST gateway?

A)

B)

C)

D)

Options:

A.

Option A

B.

Option B

C.

Option C

D.

Option D

Question 36

A customer is using a SIP trunk to route calls to ITSP to decrease the possibility of downtime, the customer invested in a failover device How does the customer ensure reachability to ITSP, so that if one device on ITSP fails, the calls will be routed to another device?

Options:

A.

Enable transmit security status on the SIP security profile

B.

Enable ANAT on the SIP profile.

C.

Monitor the link using network management toots, and if it fails, manually change the routing to another working device.

D.

Enable SIP Option Ping on the SIP profile.

Question 37

Refer to the exhibit.

A user cannot call number 730. which Is an abbreviated number for 45730. The engineer recently configured a translation pattern In Cisco UCM. The newly configured translation pattern of 7XX prefixes the digits 45. The engineer uses DNA to troubleshoot the issue. What is the reason for this problem?

Options:

A.

The abbreviated partition is missing from the calling search space.

B.

The translation pattern is blocking the call.

C.

The translation pattern Is misconfigured.

D.

Directory number 45730 is unknown to Cisco UCM.

Question 38

Refer to the exhibit.

An administrator received reports that users do not hear a ringback when they dial specific external numbers. For example, the Cisco Unified Border Element receives a delayed offer invite from Cisco UCM and responds with the 183 session progress in the exhibit. Assume that the PSTN is responsible for generating ringback in these problematic scenarios. Which action resolves the issue?

Options:

A.

Enable early media on the appropriate SIP trunk on Cisco UCM.

B.

Edit the configuration for SIP ReMXX Options in the appropriate SIP profile on Cisco UCM to Send PRACK if 1xx Contains SDP.

C.

On Cisco Unified Border Element: voice service voip sip

Re1xx require 100rel

D.

On Cisco Unified Border Element: voice service voip sip

Re1xx disable 100rel

Question 39

Refer to the exhibit.

A collaboration engineer investigates an issue where the user calls that match the local Jabber domain are routed back to Cisco UCM. Which action resolves this problem?

Options:

A.

Check the check box to block the pattern for the local domain.

B.

Create another route SIP pattern for the local domain with the block pattern selected.

C.

Create a translation pattern to block calls to the local domain.

D.

Create a transformation pattern to block calls to the local domain.

Question 40

A customer wants to configure their team of 10 agents to answer incoming calls to a common central number. The phone for each team member must ring in sequence and ring four times before moving to the next member's phone. Drag and drop the steps from the left into the order on the right to make this happen.

Options:

Question 41

An administrator is configuring an Intercluster Lookup Service between 10 Cisco UCM clusters. Due to security requirements, certificate-based authentication must be used. Due to the deployment size, the administrator wants to avoid manually exchanging certificates between the clusters. Which two steps must be followed to meet these requirements? (Choose two)

Options:

A.

Set all dusters to standalone on the ILS configuration page.

B.

Install multiserver CA-signed Tomcat certificates on all cluster publishers.

C.

Enable password-based authentication in conjunction with certificate-based authentication.

D.

Ensure that the cluster ID for all clusters is the same.

E.

Install multiserver CA-signed CallManager certificates on all cluster publishers.

Question 42

A new deployment is using MVA for a specific user on the sales team, but the user is having issues when dialing DTMF. Which DTMF method must be configured in resolve the issue?

Options:

A.

gateway

B.

out-of-band

C.

channel

D.

in-band

Question 43

Which two types of authentication are supported for the configuration of Intercluster Lookup Service? (Choose two.)

Options:

A.

TokenID

B.

username and secret key

C.

TLS certificates

D.

passwords

E.

FQDN of the servers defined in DNS

Question 44

Refer to the exhibit.

While troubleshooting call failures on the Cisco Unified Border Element, an administrator notices that messages are being sent to the service provider, but there is no response The administrator later learns that this SIP provider does not support PRACK. Which header should be removed from the SIP message to resolve this issue?

Options:

A.

Content-Disposition: session:handling=required

B.

Require 100rel

C.

Contact

D.

Content-Type: application/sdp

Question 45

An engineer is implementing survivability for a collaboration environment. The environment is utilizing a centralized Cisco UCM at the headquarters and Cisco IOS-XE gateways in the remote branches. Which action must the engineer take to enable both shared lines and B-ACD for SIP branch phones during a WAN outage?

Options:

A.

Configure mode srst under telephony-service configuration mode.

B.

Configure mode esrst under telephony-service configuration mode.

C.

Configure mode esrst under voice register global configuration mode.

D.

Configure mode esrst under voice service voip configuration mode.

Question 46

An administrator is configuring Meet-me conferencing in a Cisco UCM deployment and has created the Meet-me number and ensured that it is in a partition accessible by all devices. Which two additional steps must the administrator perform? (Choose two.)

Update the softkey template on all phones to ensure that they contain the Meet-me softkey.

Options:

A.

Ensure that conferencing-initiating devices are using a media resource group list that contains at least one Cisco UCM conference bridge.

B.

Enable Meet-me conferencing In enterprise parameters.

C.

Ensure that all devices have G.729 enabled.

D.

Disable Early Media on the SIP profile of all devices that will use Meet-me conferencing.

Question 47

Why would RTP traffic that is sent from the originating endpoint fail to be received on the far endpoint?

Options:

A.

The far end connection data (c=) in the SDP was overwritten by deep packet inspection in the call signaling path.

B.

Cisco Unified Communications Manager invoked media termination point resources.

C.

The RTP traffic is arriving beyond the jitter buffer on the receiving end.

D.

A firewall in the media path is blocking TCP ports 16384-32768.

Question 48

Refer to the exhibit.

Users report that when they dial the emergency number 9911 from any internal phone, it takes a long time to connect with the emergency operator. Which action resolves this issue?

Options:

A.

Adjust the service parameter T302 timet to the desired value.

B.

Adjust the service parameter T204 timer to the desired value.

C.

Check the Urgent Priority check box under 9.911 pattern.

D.

Point the emergency pattern directly to the PSTN gateway.

Question 49

Refer to the exhibit.

A user reports that when they call a specific phone number, no one answers the call, but when they call from a mobile phone, the call is answered. The engineer troubleshooting the issue is expecting the far-end gateway to cut through audio on the 183 Session Progress SIP message. Which SIP Profile configuration element is necessary for the Cisco Unified Communications Manager to send acknowledgement of provisional responses?

Options:

A.

Allow Passthrough of Configured Line Device Caller Information must be enabled.

B.

Accept Audio Codec Preferences in Received Offer must be set to On.

C.

On the SIP Profile, the configuration parameter SIP Rel1XX Options must be set to Send PRACK for all 1xx Messages.

D.

Early Offer for G Clear Calls must be enabled.

Question 50

Refer to the exhibit.

An administrator just upgraded to Cisco UCM to version 14 and started SIP implementation with some new SIP trunks. During the testing, an error was reported when making a call. Which action resolves the issue?

Options:

A.

Change to a valid range.

B.

Change DTMF Signaling Method to "RFC 4833*.

C.

Make sure the destination number is configured correctly and the device is registered.

D.

Disable SIP Rel1XX Options.

Question 51

Which two extended capabilities must be configured on dial peers for fast start-to-early media scenarios

(H.323 to SIP interworking)? (Choose two.)

Options:

A.

DTMF

B.

BFCP

C.

VIDEO

D.

FAX

E.

AUDIO

Question 52

Refer to the exhibit.

An administrator is troubleshooting a situation where a call placed from a phone registered to Cisco Unified Communications Manager does not complete. The administrator wants to use the Dialed Number Analyzer on Cisco Unified CM to check which translation pattern the call is matching. However, when logging in to Cisco Unified Serviceability there is no option for Dialed Number Analyzer under the tool menu. Which two steps must be performed to resolve this issue? (Choose two.)

Options:

A.

Restart the subscriber

B.

Activate the Cisco Extended Functions service.

C.

Activate the Cisco CallManager service.

D.

Activate the Cisco Dialed Number Analyzer service.

E.

Activate the Cisco Dialed Number Analyzer Server service.

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