Cisco 500-301 Cisco Cloud Collaboration Solutions Exam Practice Test

Set up queues with rules-based routing, by availability or skill set.

Provide notification when a customer is in your queue.

Send out a post-survey and notes

Allow technicians to reboot and reconnect.

management connector

calendar connector

directory connector

call connector

design interoperability, streamlined budgets, and simplified purchasing

simplified purchasing, enhanced flexibility, and design interoperability

enhanced flexibility, design interoperability, and corporate compliance

simplified purchasing, enhanced flexibility, and streamlined budgets

Monitor all sessions and agent activity at the queue and support-representative levels.

Allow recording of support sessions manually or automatically

Allow technicians to reboot and reconnect.

Set up queues with rules-based routing, by availability or skill set.

A built-in optional ecommerce allows you to charge for training.

You can host town hall events more easily.

You can more easily offer support to users within your organization.

You can record sessions to live playback later.

Encourage teams across your organization o explore the possibilities of video for themselves.

Help others host their own meetings, encourage teams to explore possibilities of video, and have people come together easily from all over the world.

Set up and host meeting for others in your organization.

People locally can come together easily.

You are prompted to create one when you first set up your Personal Room, but you can never change it.

It is assigned to you when you first set up your Personal Room, but you can change it.

You are prompted to create one when you first set up your Personal Room, but you can change it.

It is assigned to you when you first set up your Personal Room, but you can never change it.

The attentiveness tool forces the WebEx app to the forefront of the student computer when the host selects it.

The attentiveness tool allows the host(s) to see the desktop of the students while connected to the meeting session.

The attentiveness tool provides a percentage of time the student navigates away from the WebEx app on their computer.

The attentiveness tool indicates whether students are viewing the WebEx app or another app that is open on their computer.

emoticons

whiteboard sharing

recording

polling