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CompTIA 220-1101 CompTIA A+ Certification Exam: Core 1 Exam Practice Test

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Total 833 questions

CompTIA A+ Certification Exam: Core 1 Questions and Answers

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Question 1

A technician is troubleshooting a laptop that is unable to browse the internet when connected to the company’s wireless network. The technician has verified network connectivity is functional when using an Ethernet cable. Which of the following should the technician use to check if the laptop's wireless NIC is functional?

Options:

A.

Hotspot

B.

Near-field communication

C.

Ethernet tap

D.

Spectrum analyzer

Question 2

A customer built a computer for gaming, sourcing individual components and then assembling the system. The OS starts up, but within a few minutes the machine locks up. The customer brought the computer to a technician to diagnose the issue.

Options:

Question 3

Atechnician is replacing all RJ45 cables in a customer environment. Which of the following are the BEST tools to execute the task? (Select TWO).

Options:

A.

Optical fiber tester

B.

Scissors

C.

Cable tester

D.

Crimper

E.

Coaxial cable

F.

Screwdriver

Question 4

A company would like to take advantage of the cost savings of cloud computing by only paying for the resources used. Which of the following will BEST address this need?

Options:

A.

Shared resources

B.

Rapid elasticity

C.

Metered utilization

D.

High availability

Question 5

A user reports that a computer will not turn on. The technician verifies the power cord and the outlet the computer are plugged into are both working properly. Which of the following is the hardware component that has MOST likely failed?

Options:

A.

PSU

B.

CPU

C.

RAM

D.

GPU

Question 6

A desktop support technician is building a new desktop that features the fastest internal storage. Which of the following BEST suits this request1?

Options:

A.

SATASSD

B.

SATA HDD

C.

M2PCIeNVMeSSD

D.

PCIe SATA HDD

Question 7

Which of the following network options would work BEST to ensure a client-side virtual machine cannot access the rest of the network?

Options:

A.

NAT mode

B.

Bridge mode

C.

Direct mode

D.

Host-only mode

Question 8

An IT technician is inspecting the internal components of a desktop computer to assess a suspected power issue with the motherboard. Which of the following connectors should the IT technician inspect further?

Options:

A.

RJ45

B.

Straight tip

C.

DB9

D.

Molex

Question 9

A technician needs to install RAM into a rackmount server that will be used as a VM host. Which of the following would be BEST to install?

Options:

A.

SODIMM

B.

VRAM

C.

DDR4

D.

ECC

Question 10

The motherboard on a user's company laptop was recently replaced Now the user is unable to log in using the fingerprint reader The fingerprint reader is working but it does not recognize the user's fingerprint Which of the following should a technician perform FIRST to fix the issue?

Options:

A.

Restore the system to a previous recovery point

B.

Reinstall the fingerprint software

C.

Access the BIOS and clear the TPM

D.

Update the drivers and the fingerprint software

E.

Flash the newest BIOS firmware that is available

Question 11

A technician is working to connect an RS-232 serial signature pad to a customer's ultralightweight laptop. Which of the following should the technician use to install the device?

Options:

A.

Port replicator

B.

Wi-Fi Direct

C.

Hotspot

D.

USB-C cable

Question 12

A video game developer is requesting a new desktop computer with eight sticks of memory. The developer wants the desktop computer to take advantage of all available memory bandwidth without sacrificing performance. Which of the following would be the BEST solution?

Options:

A.

Triple-channel with DDR5 ECC RAM

B.

Quad-channel with DDR4 RAM

C.

Quad-channel with DDR5 SODIMM

D.

Dual-channel with DDR4 RAM

Question 13

A technician is troubleshooting connectivity issues and needs to promiscuously route a copy of traffic to a separate machine for analysis. Which of the following physical tools v/ould BEST accomplish this task?

Options:

A.

Toner probe

B.

Wi-Fi analyzer

C.

Network tap

D.

Loopbackplug

Question 14

A technician receives an alert indicating all VMs are down. After some troubleshooting, the technician discovers the network is out of space. To resolve the issue, the technician decides to add more space. Which of the following network types will the technician be working with?

Options:

A.

SCSI

B.

NAC

C.

SAN

D.

WISP

Question 15

Using the output below:

Which of the following is the default gateway?

Options:

A.

172.25.1.252

B.

172.25.1.39

C.

172.25.1.4

D.

255.255.255.0

Question 16

A technician who works in a high-security environment needs to set up a laptop with triple monitors for a new security employee. All USB ports are disabled due to security policies. Which of the following should the technician do to BEST meet the requirements?

Options:

A.

Install a splitter cable

B.

Install a discrete graphics card.

C.

use an HDMI switch.

D.

Implement a docking station.

Question 17

While on a VoIP call, one user is unable to understand the other because the audio is breaking up. Which of the following BEST describes what is occurring on the call?

Options:

A.

High latency

B.

External interference

C.

No connectivity

D.

Port flapping

Question 18

Which of the following virtualization technologies allows Linux and Windows operating system to run concurrently?

Options:

A.

Test environment

B.

Sandbox

C.

Legacy OS

D.

Cross-platform

Question 19

A user reports that a computer has a virus on it. Which of the following is the FIRST step the technician should take?

Options:

A.

Determine a plan of action to resolve the problem.

B.

Run antivirus software to remove the virus from the computer.

C.

Ask the user about the symptoms the computer is experiencing.

D.

Make a backup of the user's data on an external drive.

Question 20

Which of the following BEST describes a lab environment in which virtual machines can be created, rebooted, and shut down without affecting the production network?

Options:

A.

SCADA

B.

Sandbox

C.

Honeypot

D.

Hybrid cloud

Question 21

A technician needs to increase the available RAM on a virtual workstation. Which of the following should the technician do?

Options:

A.

Increase the ECC memory timings in the BIOS.

B.

Upgrade to the latest DDR5 modules.

C.

Clear the temporary files on the workstation’s boot drive.

D.

Use a hypervisor to adjust the resource allocation.

Question 22

A technician is attempting to connect the wired LANs at two nearby buildings by installing a wireless point-to-point connection. Which of the following should the technician consider?

Options:

A.

NFC protocol data rate

B.

RFID frequency range

C.

Bluetooth version compatibility

D.

Allowable limits for transmit power

Question 23

A user receives the following error when trying to reboot a computer:

Which of the following is the MOST likely cause of this error message?

Options:

A.

Corrupted bootloader

B.

Faulty RAID controller

C.

Failed hard drive

D.

Incorrect storage device driver

Question 24

A user uploads a file to a storage location that is accessible via a web browser and a client application. The user's coworkers can access the file as well. The service that the file is stored with is provided by a third party for a monthly fee. The third party's service is available to any business or consumer who would like to use the service. Which of the following BEST describes the type of service that is in use?

Options:

A.

Hybrid cloud

B.

Infrastructure as a service

C.

Public cloud

D.

Private cloud

Question 25

A user’s laptop is experiencing severe slowdowns when operating process-intensive tasks. Which of the following memory upgrades is compatible with a laptop?

Options:

A.

DIMM

B.

ECC RAM

C.

Virtual RAM

D.

SODIMM

Question 26

An end user needs to upgrade the hard drive on a laptop and wants one that is fast and shock resistant. Which of the following is the BEST option for this end user?

Options:

A.

Hybrid HHD/SSD

B.

5,400rpm HDD

C.

7,200rpm HDD

D.

NVMe SDD

Question 27

A user reports that a printer is leaving streaks on printed pages. The paper type and the toner have been replaced. Which of the following should the technician check NEXT to resolve the issue?

Options:

A.

System board

B.

Paper tray

C.

Memory

D.

Fuser

Question 28

New memory modules were installed in several Windows desktops but some users are still reporting performance issues. Upon investigation, a systems administrator notices the desktop has not recognized the new memory modules. Which of the following should the systems administrator perform to help resolve this issue?

Options:

A.

Configure appropriate settings within the BIOS

B.

Replace the RAM

C.

Modify the boot. ini file.

D.

Install the required drivers through the Control Panel

Question 29

A user is looking for a way to increase the total RAM in a system without upgrading the hardware. Which of the following should the user perform to complete this task?

Options:

A.

Run a burn-in application

B.

Create a VM.

C.

Install hardware-tuning software.

D.

Set up virtual memory.

Question 30

A new HD webcam's image only updates one or two times per second. The specifications indicate the webcam is capable of updating 30 frames per second. Which of the following is MOST

likely causing the issue?

Options:

A.

The USB 2.0 port has insufficient bandwidth.

B.

The Thunderbolt connector is not compatible.

C.

The VGA cable does not support a digital signal.

D.

The connection should — instead of STP.

Question 31

A drive failed on a server that was leveraging a RAID disk configuration. The server administrator would like to rebuild the array so it can withstand a potential multidrive failure in the future. Which of the following RAID configurations will the administrator MOST likely select?

Options:

A.

0

B.

1

C.

5

D.

10

Question 32

A company uses legacy accounting software, and no replacement is available. Which of the following virtualization solutions will the company MOST likely select?

Options:

A.

Network

B.

Storage

C.

Desktop

D.

Sandbox

Question 33

A technician is working on a desktop PC and wants to verify its NIC is functional. Which of the following should the technician use?

Options:

A.

Cable tester

B.

Loopback Plug

C.

Toner probe

D.

Network tap

Question 34

Which of the following is an unsecure remote access protocol?

Options:

A.

SSH

B.

HTTPS

C.

SFTP

D.

Telnet

Question 35

A user reports a repetitive clicking noise is coming from a personal laptop. A technician notes the laptop's inputs are severely delayed. Which of the following should the technician replace to resolve the issue?

Options:

A.

The memory

B.

The storage device

C.

The integrated keyboard

D.

The battery

Question 36

Which of the following connectors can be plugged into a Thunderbolt 3 port on a laptop?

Options:

A.

miniUSB

B.

microUS3

C.

USB-A

D.

USB-C

Question 37

A tier one technician has spent the past thirty minutes troubleshooting an Issue With an end user's network connection After a solution was implemented, the end user rebooted the system, tested the Issue, and confirmed the Issue was resolved. Which of the following should the technician do NEXT?

Options:

A.

Document the findings, actions, and solution in the company knowledge base

B.

Advise the user to try the solution before contacting the help desk if the Issue happens again

C.

Establish a theory of probable cause

D.

Escalate the Issue to the tier two support team for resolution.

Question 38

A customer brings a phone top a repair shop because it is experiencing extreme slowness and applications are crashing. A technician attempts to install a diagnostic application. but the installation fails. Which of the following should the technician do FIRST to troubleshoot the issue?

Options:

A.

Check the storage space.

B.

Inspect the screen for damage.

C.

Install the latest updates.

D.

Recalibrate the digitizer.

Question 39

A technician responds to a user who has reported that a laptop is too hot. The technician notices the laptop is not able to sit level on the workspace. What of the following BEST describes the issue with the laptop?

Options:

A.

The docking station is improperly installed.

B.

The hard drive is disconnected.

C.

The CPU fan is too powerful.

D.

The battery is damaged.

Question 40

A user's laptop is running out of disk space and requires a new hard drive. The user wants to replace the existing hard drive with the fastest possible I TB HDD. A technician assesses the user's hardware and determines the connections that are available. Which of the following drive types should the technician recommend as the BEST choice?

Options:

A.

1TB NVMe SSD

B.

1TB flash drive

C.

1TB SATA SSD

D.

1TB SAS

Question 41

Which of the following does a DHCP reservation MOST likely apply to?

Options:

A.

Smart TV

B.

Mobile device

C.

Workstation

D.

Printer

Question 42

A user reports a tablet restarts on its own every five to ten minutes. In addition, the tablet has intermittent issues with charging. The technician gives the user a new power adapter and charging cable, and the technician also tries resetting the OS. but the issue persists. Which of the following is the MOST likely cause of the issue?

Options:

A.

Water damage

B.

Incorrect OS version

C.

Faulty battery

D.

Damaged charging port

Question 43

A technician verifies the slow boot time and slow OS performance of a tower server with a RAID 5 on a PCIe RAID card that does not support hot swapping. Which of the following steps should the technician take NEXT to verify RAID health?

Options:

A.

Verify S.M.A.R.T. operation on the RAID card.

B.

Replace the failed drive while users are connected

C.

Physically clean the HDDs and connectors.

D.

Shut down the server and check the RAID controller's status.

Question 44

A technician connects a new computer to the internet and then opens the wiring closet. Even though all of the wires are terminated, nothing in the wring closet is labeled. Which of the following tools should the technician use to complete the task?

Options:

A.

Cable tester

B.

Loopback plug

C.

Toner probe

D.

Punchdown tool

Question 45

A help desk technician plugged in a user's new computer to a network port After a few minutes the computer showed an APIPA address. Which of the following is the MOST likely reason this happened?

Options:

A.

The WLAN is disabling the NIC card.

B.

The network cable is not attached.

C.

The PC is unable to contact a DHCP server

D.

The DHCP server is using addresses in the range of 169.254.254.1.

Question 46

A technician is preparing laptops for deployment to a medical department. The laptops require SSD-level encryption to be enabled, but BitLocker refuses to turn it on. An error message states that a BIOS-level setting has not been turned on. Which of the following should the technician check FIRST when troubleshooting this issue?

Options:

A.

Recorder the priority in Widows Boot Manager.

B.

Check to make sure Secure Boot is turned on.

C.

Ensure that the Trusted Platform Module enabled.

D.

Verify that the latest updates are installed.

Question 47

To which of the following should a technician connect individual pairs of a Cat 6 cable in order to provide a connection to a switch?

Options:

A.

Access point

B.

Patch panel

C.

Hub

D.

Firewall

E.

Wall jack

Question 48

A natural disaster occurred, and the storage system for the development team is unrecoverable. The technician is preparing replacement storage arrays that include a hypervisor with the capacity to support several virtual machines. Two separate bays are available, and both should be utilized.

Requirements for the primary array include the following:

• No need to be scalable

• Very fast on reads

• Fault tolerance of one drive

• Ability to function with only one drive

• Easily recoverable data

• High redundancy

• Minimum number of drives

Requirements for the secondary array include the following:

• Fault tolerance of one drive

• Total space of 600G3

• Best write performance

• Minimum number of drives

Instructions:

Drag and Drop the appropriate Hard Drives. Then Open each array to complete the configuration.

Options:

Question 49

A user who is facilitating a videoconference reports that the participants can be heard. However, when the user attempts to speak, none of the participants can hear the user. Which of the following is the FIRST step the technician should take?

Options:

A.

Restart the Videoconference.

B.

Replace the laptop.

C.

Check the audio inputs.

D.

Try another microphone.

Question 50

A technician is upgrading the Wi-Fi card on a laptop. Which of the following should the technician do first?

Options:

A.

Disconnect the Wi-Fi antenna cables.

B.

Set the physical Wi-Fi switch to disabled.

C.

Remove the power cable.

D.

Install card drivers.

Question 51

Every time a user submits a print job, the user receives an error from the printer requesting A4 paper. No other users in the office are having printing issues. Which of the following is the best way to address the user's issue?

Options:

A.

Reinstall the printer driver on the user's computer.

B.

Print to a different printer in the office.

C.

Set the printer defaults in the Control Panel to print to letter-sized paper.

D.

Have the user check the page size on every print job.

Question 52

A technician recently reinstalled a previously virtualized application directly to a user’s computer. Now, the application is not launching. Which of the following did the technician most likely do to cause this issue?

Options:

A.

Installed the software on the base operating system.

B.

Installed the wrong license type.

C.

Installed the application with administrator rights.

D.

Reset the user's application virtualization session.

Question 53

Which of the following cloud-computing concepts describes an environment in which various internal VM servers for a specific organization are stored within both a physical server and a cloud environment?

Options:

A.

Private

B.

Hybrid

C.

Community

D.

Public

Question 54

A user plugs in a laptop to the corporate network and the laptop is automatically assigned an IP address. Which of the following server types was used to assign the IP address?

Options:

A.

DNS

B.

AAA

C.

DHCP

D.

Web

Question 55

Which of the following environments can be set up to keep any device from communicating with a virtual machine over the network?

Options:

A.

Development

B.

Test

C.

Sandbox

D.

Cross-platform

Question 56

When a user powers on a computer, the fans start, but the machine does not POST. Which of the following is the first step a technician should take to troubleshoot this issue?

Options:

A.

Test the power supply.

B.

Modify the BIOS settings.

C.

Replace the motherboard.

D.

Check the PCIe cards.

Question 57

After an IT department implements SSL redirection, users report being unable to access a random number generator opened within a web browser. Which of the following should a technician do first to troubleshoot this issue?

Options:

A.

Ensure that the computer supports secure socket communication.

B.

Report the affected user accounts to the IT department.

C.

Reset the web browser cache.

D.

Check to see whether the website is HTTPS enabled.

Question 58

A salesperson is unable to use a personal device to access emails and calendar features at a client site but was able to use the device while at the office. Which of the following policies has been enforced on the salesperson's mobile device?

Options:

A.

MOW

B.

MAN

C.

MFA

D.

MAM

Question 59

A company has implemented a policy that allows employees to use personal devices to perform work duties. Which of the following policies should the technician activate to protect company information?

Options:

A.

MFD

B.

MAM

C.

MFA

D.

MDM

Question 60

A user installs a GPU and notices the screen resolution and picture quality are much lower than before the installation. Which of the following is most likely the cause of the issue?

Options:

A.

TheGPU is not compatible with the user's motherboard.

B.

Thecomputer does not have enough RAM installed to support the GPU.

C.

Theuser failed to install the appropriate OEM drivers.

D.

Thecomputer does not have a supported OS installed.

Question 61

A management team is concerned about enterprise devices that do not have any controls in place. Which of the following should an administrator implement to address this concern?

Options:

A.

MDM

B.

MFA

C.

vpn

D.

SSL

Question 62

Which of the following DNS record types is used to direct email to a mail server?

Options:

A.

CNAME

B.

SRV

C.

MX

D.

SOA

Question 63

A technician needs to adjust the VLAN to allow users in the sales department to access the marketing department's network resources. Which of the following should the technician configure?

Options:

A.

Network card

B.

Patch panel

C.

Switch

D.

Server

E.

Hub

Question 64

Which of the following should a technician use in DNS to map a device to an IPv6 address?

Options:

A.

A

B.

CNAME

C.

AAAA

D.

MX

Question 65

A technician is installing multiple plain old telephone service lines for a client. Which of the following tools should the technician use to attach the cables? (Select two).

Options:

A.

Punchdown tool

B.

Multimeter

C.

Toner probe

D.

Wi-Fi analyzer

E.

Loopback plug

F.

Network tap

Question 66

A company is testing the latest model of a laptop. After turning on the laptop, there is a noticeable burning smell. Which of the following steps should a technician take to troubleshoot the laptop issue? (Select two).

Options:

A.

Turn it off and disconnect all power sources.

B.

Submit an emergency request to the local facilities manager.

C.

Check for foreign objects, liquid spills, and internal damage.

D.

Contact the vendor and submit a return request.

E.

Remove the device from the MDM.

F.

Try an alternate AC adapter.

Question 67

A user connects a laptop to a conference room audiovisual system using a VGA cable. The TV displays the image correctly, but the audio is not working. Which of the following will most likely resolve the issue?

Options:

A.

Replacing the VGA cable

B.

Switching inputs

C.

Using HDMI to connect

D.

Restarting the audiovisual system

Question 68

Users working with large files back up the files to external hard drives. One user's files take longer to back up than other users' files. The user has tried backing up the files to other users' drives with the same results. Which of the following steps should the technician take first to correct this issue?

Options:

A.

Replace the hard drive's USB cable.

B.

Defragment the user's external hard drive.

C.

Update the storage drivers on the user's system.

D.

Instruct the user to compress the files.

Question 69

A technician is upgrading memory on a laptop that is experiencing performance issues. Which of the following RAM types should most likely be specified for installation?

Options:

A.

ECCDIMMDDR5

B.

High latency DDR5

C.

Registered DIMM DDR5

D.

SODIMM DDR5

Question 70

A company gives users microSD cards to install on smartphones so users can store pictures that will be used on the website. After installing the cards, users report only being able to save a small number of pictures on the microSD cards before running out of space. Which of the following is the most likely issue?

Options:

A.

ThemicroSD cards were not properly formatted before being installed.

B.

ThemicroSD cards are not compatible with the smartphones.

C.

ThemicroSD cards are not capable of UHD storage.

D.

ThemicroSD cards were not selected for camera storage.

Question 71

Which of the following cloud service models is most likely to provide application patching?

Options:

A.

PaaS

B.

DaaS

C.

laaS

D.

SaaS

Question 72

A technician upgrades a PC with two DIMMs, for a total of 32GB. After installing the two DIMMs, the user notices the OS is reporting only 16GB. Which of the following tasks should the technician perform to resolve the issue in the most rapid, cost-effective way possible?

Options:

A.

Roll back recent system updates.

B.

Reinstall RAM in different slots.

C.

Update the OS to the latest version.

D.

Replace the faulty motherboard.

Question 73

A user reports that a laser printer's toner does not stick to the paper. The user has tried multiple brands of paper and is unable to print legible documents. Which of the following should be replaced to ensure proper printouts?

Options:

A.

Fuser unit

B.

Toner distributionsensor

C.

Paper charge transformer

D.

Toner cartridge

Question 74

Which of the following protocols can be used to securely access a remote network to troubleshoot various devices?

Options:

A.

FTP

B.

RDP

C.

SSH

D.

TFTP

Question 75

A user is receiving many unsolicited emails. Which of the following controls can be configured to best reduce these types of emails?

Options:

A.

Load balancer

B.

Spam gateway

C.

Mail forwarding

D.

Proxy servers

Question 76

A technician needs to verify that a newly installed RJ45 was correctly terminated. Which of the following should the technician use?

Options:

A.

Wi-Fi analyzer

B.

Network tap

C.

Loopback plug

D.

Toner probe

E.

Punchdown tool

Question 77

When a user first turns on a PC, the performance is fine, but the PC becomes slower the longer it is used. The PC is also experiencing random system crashes. Which of the following is most likely failing?

Options:

A.

CMOS battery

B.

Power supply

C.

Video card

D.

System memory

Question 78

A technician is selecting a power supply for a new computer. There will be a large number of connected devices that must be powered by USB. Which of the following specifications should the technician prioritize?

Options:

A.

Modular connector count

B.

5V amperage

C.

20+4 power connector

D.

Energy efficiency

Question 79

Which of the following internet connection types is most likely to be used in remote locations?

Options:

A.

Fiber

B.

Cable

C.

Satellite

D.

DSL

E.

Cellular

Question 80

Multiple organizations are working together on a project and want to migrate the data to the cloud. Which of the following cloud models should be used?

Options:

A.

Public

B.

Hybrid

C.

Private

D.

Community

Question 81

An array is making clicking noises. An administrator identifies the potential cause of the RAID 5 issue. Which of the following steps should the administrator take next?

Options:

A.

Perform a full data backup.

B.

Review logs to verify the theory.

C.

Replace the failing drive.

D.

Document the findings and outcomes.

Question 82

A company needs to print several copies of a multipage document with the least consumption of resources possible. Which of the following settings will best accomplish this task?

Options:

A.

Duplex

B.

Orientation

C.

Tray settings

D.

Quality

Question 83

A user connected a laptop to a projector. The image on the screen is very fuzzy, but the image's brightness is satisfactory. Which of the following projector settings should the user adjust first to correct the issue?

Options:

A.

Focus

B.

Aspect ratio

C.

Keystone

D.

Resolution

Question 84

A user arrives at the office and is unable to access the company's network on a smartphone. The user enables Wi-Fi on the smartphone, but it only shows the 5G symbol. Which of the following device settings should the user configure to fix this issue?

Options:

A.

Autoconnect

B.

VPN

C.

Encryption

D.

WPS

Question 85

A help desk technician is tasked with moving a user's computer to a makeshift office for renovations. Upon moving the computer, the technician notices the network card will not utilize anything beyond 10Mbps half-duplex. Which of the following is the most likely issue?

Options:

A.

The computer is connected with DSL.

B.

The computer is connected to an unmanaged switch.

C.

The computer is configured for NIC teaming.

D.

The computer is connected to a hub.

Question 86

A user's computer frequently freezes and requires multiple hard restarts to recover functionality. A technician confirms the hardware components have not been recently upgraded or replaced. Which of the following should the technician do first to troubleshoot the issue?

Options:

A.

Check the temperature of the CPU.

B.

Update the device driver.

C.

Read the event logs.

D.

Replace the power supply.

Question 87

Which of the following is a legacy, 15-pin cable type?

Options:

A.

DisplayPort

B.

DVI

C.

VGA

D.

HDMI

Question 88

A company issued smartphones to users who work from home. The devices are enrolled and configured within the company's MDM, and hardening profiles were deployed to each device for greater security. Which of the following services best enhances security for remote users accessing company resources? (Select two).

Options:

A.

Two-factor authentication

B.

Managed corporate applications

C.

Cloud data synchronization

D.

Automated device setup

E.

GPS location tracking

F.

PIN code enforcement

Question 89

Which of the following is used to register inputs on a touch-screen monitor?

Options:

A.

Inverter

B.

Digitizer

C.

OLED

D.

Cathode-ray tube

Question 90

A technician is reviewing the following network settings for a workstation that is having trouble accessing the internet:

Which of the following is causing the issue?

Options:

A.

Networking was not configured using DHCP.

B.

IPv6 should be used instead of IPv4.

C.

The netmask is wrong.

D.

The workstation has the incorrect gateway.

Question 91

An engineer is building a workstation that requires the following components:

•An ATX motherboard

•A multi-core processor

•A dedicated graphics solution

•A SATA hard drive

•DDR4 memory

Which of the following power supply specifications would meet the workstation criteria?

Options:

A.

12V. 500W output

B.

SFX, 18-pin connector

C.

DC input

D.

Type A socket

Question 92

A technician is conducting the following tests on a laptop with a wireless NIC:

•ping of the default gateway

•ping of the localhost

•tracert of the IP address of the default gateway

Which of the following will the technician find by running these tests? (Select two).

Options:

A.

DNS suffix

B.

Connection latency

C.

Firewall status

D.

Wireless signal strength

E.

Subnet mask of thenetwork

F.

MAC address of the wireless NIC

Question 93

A technician is troubleshooting a laptop that sometimes fails to charge. The technician has already tested the power adapter and determined the connection is good. Which of the following is the most likely cause of the issue?

Options:

A.

Defective DC jack

B.

Failing cooling fan

C.

Bad memory

D.

Overheating CPU

Question 94

A user's desktop PC shuts down suddenly every few hours. A technician smells burning coming from the back of the PC where it is connected to the wall socket. Which of the following should the technician do first to identify the issue?

Options:

A.

Check that the power cable is not damaged.

B.

Ensure the power supply is set to the correct voltage.

C.

Verify the power supply is outputting adequate wattage.

D.

Inspect the power supply fan for debris.

Question 95

An IT specialist sets up a wireless router in a SOHO environment. Afterwards, several devices cannot access the internet and are assigned IP addresses starting with 169.254. Which of the following is the best action to resolve this issue?

Options:

A.

Reboot the wireless router.

B.

Shorten the lease time.

C.

Use static IP addresses.

D.

Increase the DHCP pool size.

Question 96

Which of the following services is used to allocate IP addresses in an enterprise-wide environment?

Options:

A.

DNS

B.

Syslog

C.

Telnet

D.

DHCP

Question 97

A technician needs to provide a new employee with a phone number for their company mobile phone. Which of the following is the most cost-effective and professional way to complete this task?

Options:

A.

Forward a company number to the employee's mobile phone.

B.

Offer a company SIM card to the employee.

C.

Give a company mobile phone to the employee.

D.

Issue a company eSIM to the employee.

Question 98

A company requires all users to have biometric identification enabled. Which of the following features in Windows provides this functionality?

Options:

A.

Bitlocker

B.

Hello

C.

Defender

D.

Trusted Platform Module

Question 99

A technician goes to a classroom to troubleshoot a projector that occasionally powers off. The technician recreates the issue and notices the projector will not power back on until approximately 15 minutes have passed. After 15 minutes of being powered on. the projector shuts off again. Which of the following should the technician perform NEXT to resolve the issue?

Options:

A.

Clean the filter.

B.

Adjust the standby timeout.

C.

Check the power cable connection.

D.

Replace the bulb.

Question 100

An IT manager discovered that hundreds of pages of printed materials are being recycled each day because the materials are left on the printer tray instead of being picked up by users. Which of the following would BEST prevent this waste?

Options:

A.

Send friendly reminders to not print unnecessarily.

B.

Enable duplex printing to reduce paper utilization.

C.

Bill each department for the excess material cost.

D.

Require a code or badge before releasing a print job.

Question 101

A customer is using a satellite internet connection that is experiencing slowness. A technician notices high latency while pinging, but the download test is performing perfectly with very good download speeds. Which of the following represents the NEXT action the technician should perform?

Options:

A.

Restart the modem and run an online internet connection and speed diagnostic tool.

B.

Guide the customer on how to upgrade the internet plan with the provider in order to improve latency.

C.

Explain to the customer this is not an issue; this situation is normal for this type of internet connection.

D.

Replace the modem because it is not working correctly based on the test result.

Question 102

A user reports that a PC occasionally falls to boot. The user reboots the PC. but the performance is degrading. The technician hears a strange, repetitive, ticking noise coming from the PC. Which of the following should the technician do FIRST?

Options:

A.

Try to extract data.

B.

Reseat the RAM modules.

C.

Inspect the fan.

D.

Check the CD tray.

Question 103

Several users who share a multifunction printer in an office have reported unintended, thin, vertical lines that cover the entire height of every page printed from the printer. Which of the following steps should a technician complete in order to MOST likely resolve this issue?

Options:

A.

Replace the printer paper with a new ream.

B.

Clear the print spooler on each computer.

C.

Reinstall the printer driver on each computer

D.

Perform the drum-cleaning procedure.

Question 104

A company wants to use client-side visualization for application testing. Which of the following configurations would BEST support this goal?

A)

B)

C)

D)

Options:

A.

Option A

B.

Option B

C.

Option C

D.

Option D

Question 105

A technician unboxed a new computer, plugged it in to a UPS. and connected the requested peripherals. The computer lights and fans turn on, but the technician hears three loud, consecutive beeps during boot. Which of the following actions will remediate the issue?

Options:

A.

Replacing the power supply

B.

Replacing the UPS

C.

Changing the CMOS battery

D.

Reseating the RAM

Question 106

A company just bought a printer capable of automatically printing on both sides of the paper After installation, however, the technician can only print on both sides of the paper manually. Which of the following should the technician do to fix the issue?

Options:

A.

Install the most recent firmware upgrade available for the printer.

B.

Contact the vendor for a hardware replacement.

C.

Reinstall the printer software and drivers, and then restart the printer.

D.

Read the installation manual and configure duplex settings.

Question 107

A technician installed a Cat 5 UTP cable approximately 275ft (84m) from a network switch in an office to a workstation located on a factory floor The technician sees both a flashing green LED and a flashing orange LED on the workstation's NIC. Which of the following should the technician do FIRST?

Options:

A.

Check for loose connections, pinched bends, and physical damage.

B.

Install a powered hub as close as possible to the halfway point in the Cat 5 UTP cable run.

C.

Replace the entire run of Cat 5 UTP cable with Cat 5 STP cable.

D.

Upgrade the entire cable run to multimode fiber.

Question 108

A user working in the field reported the GPS stopped working on a phone. The user’s older, in-car GPS continued to function. Later, the user reported that the phone’s GPS started working again. Which of the following MOST likely caused the phone’s GPS to fail?

Options:

A.

The cell phone was in conservation mode

B.

The cell phone had lost service to the earner

C.

The eel phone received a firmware update

D.

The cell phone had overheated

Question 109

An online retailer wants to save money and is considering migrating to the public cloud so peak is over. Which of the following BEST describes this aspect of cloud computing?

Options:

A.

Rapid elasticity

B.

Metered utilization

C.

Shared resources

D.

High availability

Question 110

A technician is setting up a device to use two-factor authentication. Which of the following meets this requirement?

Options:

A.

Thumbprint/retinal scan

B.

Password/password

C.

Password/thumbprint

D.

Password/PIN

Question 111

A technician needs to install a cost-effective storage device into a rackmount server that will be used as a VM host. This storage will be used for all VMs that run from the server. Which of the following should be used?

Options:

A.

Optical disk drive

B.

eMMC storage device

C.

15,000rpm drive

D.

RAID 10 array

Question 112

A user reboots a machine. On rebooting, the user hears one beep, and then an error message is displayed. Which of the following are MOST likely causing this issue? (Select TWO).

Options:

A.

RAM module

B.

Graphics card

C.

CPU

D.

Boot order

E.

USB flash drive

F.

Power supply

Question 113

While using a popular videoconferencing program, the user selects a webcam, but the software is unable to open the webcam. The webcam was working the previous day. Which of the following should be done to address this issue?

Options:

A.

Close other video software and retry.

B.

Adjust the conference software to a compatible resolution.

C.

Switch the video from the webcam to "conference" mode.

D.

Reseat or replace the webcam.

Question 114

A user submits a help desk ticket regarding a smartphone that will no longer accept its charging cable. The assigned technician notices the phone does not have a protective case, and the user constantly transport the phone in a pocket. The technician attempts to use a secondary charger, but the cable falls out of the phone. Which of the following is the MOST likely cause of the issue?

Options:

A.

The phone requires a firmware update to address charging issues.

B.

The charge port contains foreign objects, such as lint.

C.

The phone’s battery has swelled, preventing the utilization of the charge port.

D.

The phone has experienced water damage, thus the battery is not charring.

Question 115

A technician needs to add storage to a workstation. The workstation does not have room to add any internal storage, so the technician plans to add an external storage device. Which of the following connection types should the technician MOST likely use?

Options:

A.

SCSI

B.

eSATA

C.

PCIe

D.

NVMe

Question 116

A user acquired a new workstation and is attempting to open multiple targe Excel files simultaneously. The user is not experiencing the expected performance when executing such large requests. Which of the following should a technician do FIRST?

Options:

A.

Increase the swap partition.

B.

Upgrade the CPU in the workstation.

C.

Upgrade the power supply in the workstation.

D.

Upgrade the RAM in the workstation.

Question 117

A user takes a tablet to a technician because the cursor on it keeps drifting. The technician notices the screen does not appear to be damaged. Which of the following is the MOST likely cause of the cursor issue?

Options:

A.

The screen is physically damaged.

B.

The screen rotation is incorrect.

C.

The touch-pen battery is depleted.

D.

The screen needs to be recalibrated.

Question 118

Which of the following utilizes TCP ports 20/21 and transfers data in cleartext?

Options:

A.

SNMP

B.

SSH

C.

FTP

D.

Telnet

Question 119

A user's computer is not receiving a network connection. The technician confirms that the connection seems to be down and looks for the user's port on the patch panel. The port and patch panel are not labeled. Which of the following network tools should the technician use to identify the port?

Options:

A.

Network tap

B.

Punchdown tool

C.

Toner probe

D.

Crimper

Question 120

Which of the following standards supports MIMO technology?

Options:

A.

802.11a

B.

802.11b

C.

802.11g

D.

802.11n

Question 121

A user connects a smartphone to a laptop. Which of the following types of networks has the user created?

Options:

A.

PAN

B.

MAN

C.

WLAN

D.

LAN

Question 122

A customer reports that a computer is never able to reach more than a 100Mbps transfer data rate, even when using a Gigabit LAN card. While troubleshooting, the technician notices the network cable needs to be replaced. Which of the following cable categories is limiting the transfer speed?

Options:

A.

Cat 5

B.

Cat 5e

C.

Cat 6

D.

Cat 6a

Question 123

A user requested upgrades to a company-issued laptop to increase its performance while working with a large database stored on drive C. Which of the following tasks should a systems administrator complete to BEST meet this goal? (Select TWO).

Options:

A.

Configure RAID 1.

B.

Install a hybrid drive.

C.

Upgrade to 1GB NIC.

D.

Increase the RAM.

E.

Migrate to a SSD.

F.

Upgrade the power supply.

Question 124

Which of the following components enables the input on a mobile device's touch screen?

Options:

A.

OLED

B.

Digitizer

C.

Inverter

D.

CMOS sensor

Question 125

An administrator is configuring a corporate-owned smartphone for a new manager. The company requires the ability to wipe the phone's data remotely in the event of loss or theft and the capability to approve applications installed on the phone. Which of the following tools would BEST meet this need?

Options:

A.

Tethering to a corporate-owned laptop

B.

WPA2-Enterpise wireless

C.

Corporate enterprise email

D.

Mobile device management

Question 126

An end user reports that the time and date on a desktop resets after shutdown, and subsequently, the device reboots. The next day, the desktop does not load the OS and is stuck at a black screen with the following message:

Which of the following would be the BEST action to take next?

Options:

A.

Change the motherboard.

B.

Reseat the motherboard power connections.

C.

Replace the CMOS battery.

D.

Restore the BIOS to factory default settings.

Question 127

A user brings an older laptop to the help desk and reports issues with the keyboard. Upon inspection, the technician does not see any external damage but notices that many keystrokes da not register in a word processor. The laptop works fine when the technician tests it with an external keyboard. Which of the following actions would MOST likely resolve the issue?

Options:

A.

Disable the sticky keys feature.

B.

Clean the keyboard.

C.

Reset the BIOS settings to default.

D.

Charge the laptop.

Question 128

An organization is looking to upgrade the processing ability for its computers. Most users report that whenever multiple applications are being utilized, the system's response time slows down drastically. When only one application is open, the response time is acceptable. Which of the following should be upgraded FIRST?

Options:

A.

SSD

B.

CPU

C.

HDD

D.

RAM

Question 129

Which of the following concepts would be used by an online retailer to quickly add more web servers during peak sales times?

Options:

A.

Community cloud

B.

Rapid elasticity

C.

High availability

D.

Metered service

Question 130

A technician is receiving reports that the entire office sporadically loses network connectivity throughout the day. The technician determines the root cause to be EMI. Which of the following cable mediums would be the MOST cost effective without sacrificing system performance?

Options:

A.

Coaxial

B.

Shielded Cat 6

C.

Plenum Cat 5e

D.

Multimode fiber

Question 131

A user visits the desk to report that a smartphone takes more than a day to fully charge. The user has already tested multiple wall outlets and swapped the charging cable, but the results are the same. Which of the following should the technician do FIRST?

Options:

A.

Verify the power rating of the charger.

B.

Ensure all unnecessary connectivity features are disabled.

C.

Check that all missing smartphone OS updates are applied.

D.

Complete a factory reset of the phone

Question 132

A user reports issues with a smartphone after dropping it. The icons on the screen all look normal, but when the user touches the email icon, for example, nothing happens. Which of the following is MOST likely the cause?

Options:

A.

Digitizer issues

B.

Overheating

C.

Broken screen

D.

Malware

Question 133

A technician identified an issue on a workstation, obtained details from the user, and made a backup of the system. Which of the following should the technician do NEXT?

Options:

A.

Determine the next steps to resolve the issue and document it.

B.

Design a plan of action to resolve the issue and implement the solution.

C.

Document the findings, actions, and outcomes.

D.

Establish a theory of probable cause, researching internally or externally as needed.

Question 134

Which of the following network devices is used to separate broadcast domains?

Options:

A.

Switch

B.

Wireless access point

C.

Router

D.

Hub

Question 135

A user's mobile phone gets really hot to the touch and does not retain a charge. The user also reports that the phone is very slow, especially while charging. Which of the following is MOST likely causing these symptoms?

Options:

A.

Broken charging port

B.

Digitizer failure

C.

CPU overheating

D.

Defective battery

Question 136

An engineer is experiencing unexpected reboots on a graphics workstation when rendering complex 3-D models. The workstation is configured with a 115V power supply that is rated at 200W and connected to a UPS. The central processing unit contains 16 hyperthreaded cores, and a discrete graphics solution utilizing an 8-pin power connector is installed in a PCI Express x16 slot. Which of the following indicates where the technician should begin troubleshooting?

Options:

A.

The UPS, as 115V is insufficient for the configuration and should be increased to 220V

B.

The power supply, as 200W is insufficient when the GPU is heavily tasked

C.

The graphics card, as it is the component that triggers the unexpected reboots

D.

The motherboard, as only standard PCI slots should be used for high-end graphics cards, not PCI Express slots

Question 137

A technician is upgrading a legacy wireless router for a home user. After installing the new router and configuring the SSID to be the same, none of the devices will connect to the network. Which of the following should the technician check NEXT?

Options:

A.

OHCP pool configuration

B.

MAC filtering list

C.

Wireless protocol settings

D.

ONS servers

Question 138

Recently, an organization received a number of spam emails that passed through the spam gateway. The emails contained generally the same information, but the sending domains were different. Which of the following solutions would BEST help mitigate the issue?

Options:

A.

Updating the keyword filtering

B.

Editing the sender policy framework

C.

Contacting the gateway vendor

D.

Verifying DMARC is enabled

Question 139

An office manager reports that a printer is experiencing performance issues. Printouts are smudging when they are handled, and. recently, whenever the manager tries to print oversized documents, the paper jams before anything is printed on it.

Options:

Question 140

Which of the following describes the main difference between T568A and T568B cabling standards?

Options:

A.

The T568B data transfer rate is higher than T568A.

B.

The green and the orange cables are interchanged.

C.

T568A is used in blue cables, and T568B is used in green cables.

D.

The standards use different cable connectors.

Question 141

Which of the following should the data center hardware technician implement to ensure maximum uptime for customers' virtual machines?

Options:

A.

Line conditioner

B.

AC voltage regulator

C.

Uninterruptible power supply

D.

Cloud storage backup

Question 142

A user submitted a ticket to report an issue with a new printer that is no longer accepting new print jobs. The technician verifies the printer is on and notices the printer LCD screen has the following error message:

Paper Jam, Jam in fuser.

Which of the following is the MOST efficient next step the technician should complete?

Options:

A.

Apply a maintenance kit to the printer

B.

Check the printer paper path to locate any obstructions.

C.

Turn the printer on and off to see if the error clears.

D.

Replace the fuser.

Question 143

A technician is monitoring all outbound traffic in a SOHO. Which of the following is the MOST cost-effective solution to monitor the traffic?

Options:

A.

Spectrum analyzer

B.

Network tap

C.

Lookback plug

D.

Toner probe

Question 144

A small ISP has hired a new technician Joe, the new technician, is being trained to configure customers* home networks The trailing instructor gives me technician a starter kit with cables, cable ends, and other network equipment and asks mm to build a working network.

The computer should be connected to have internet connectivity and the phone should be connected to have a dial tone.

INSTRUCTIONS

Use the appropriate cables. cable ends, tools and equipment to configure the network ana connect an components accordingly

There are 3 steps and the simulation starts on step 1.

Options:

Question 145

A customer reports that access to the network fileshare has become much slower than usual, but local applications do not seem to have trouble. The technician checks the download bandwidth and finds no issues. Which of the following should the technician check NEXT?

Options:

A.

Level of network utilization

B.

Customer use of two-factor authentication

C.

Amount of local drive space

D.

RAID array drive health

Question 146

A technician needs to fix a Cat 5 cable issue. The cable, which is connected to a network jack, fails when it is moved around. Which of the following items must the technician use to fix the issue? (Select TWO).

Options:

A.

Scissors

B.

Network tap

C.

Magnetized screwdriver

D.

Tone generator

E.

RJ45 connector

F.

Crimper

Question 147

A network administrator was notified that laptop users are unable to access or ping any network resources on the corporate network. Which of the following should the network administrator check FIRST?

Options:

A.

DHCP

B.

AAA

C.

DNS

D.

ARP

Question 148

A technician is preparing to set up a gaming computer with the following components:

    Discrete, high-end graphics card

    Video capture card

    High-end processor

    Multiple hard drives

    USB 3.0 hub

    Sound card

Which of the following options is the MOST important for the technician to consider before building the gaming computer?

Options:

A.

Redundant power supply

B.

Modular power supply

C.

20-pin vs. 24-pin power adapter

D.

Power supply wattage rating

Question 149

Which of the following network types would be used in a server room to connect virtual servers lo high-speed storage?

Options:

A.

WAN

B.

PAN

C.

MAN

D.

SAN

Question 150

To control costs a company provides a limited number or users with company phones One of these users opens a support ticket because the phone no longer allows internet Drowsing over a cellular connection The user acknowledges that the phone worked before the user's child streamed several movies using the device Which of the following describes why the phone cannot browse the Internet?

Options:

A.

The child accidentally connected to a neighbor's WLAN

B.

The company's group policy disabled the device

C.

The device has a data cap and has reached that limit

D.

The device's plan has been unpaid

Question 151

A user on the marketing team uses various multimedia applications that consume a lot of memory. The user needs to install more RAM to run these applications effectively. When the user opens the computer case, the user sees four slots in two sets of colors. Which of the following memory types is MOST likely required?

Options:

A.

Dual-channel

B.

Triple-channel

C.

Single-channel

D.

Quad-channel

E.

Error correction code RAM

Question 152

A user is installing a new display on a desktop computer that only has a single DVI port for video input and a single HDMI port tot video output Which of me following does the technician need to complete the setup?

Options:

A.

DigitaMo-analog converter

B.

A/v switcher

C.

DisplayPort to HDMI adapter

D.

DVI to HDMI cable

Question 153

Which of the following cables replaced the Apple 30-pin connector and is also reversible?

Options:

A.

USB-C

B.

Lightning

C.

miniUSB

D.

DisplayPort

Question 154

Which of the following is the SAFEST way to replace RAM on a server that has a redundant power supply?

Options:

A.

Unplug one power cable.

B.

Verify the RAM temperature.

C.

Utilize a grounding strap.

D.

Replace the RAM while the server is running.

Question 155

Which of the following cloud models maintains access, even when a local internet outage occurs?

Options:

A.

Private

B.

SaaS

C.

Community

D.

Public

Question 156

Which of the following 802.11 standards supports both 5GHz and 2.4GHz channel frequencies?

Options:

A.

802.11a

B.

802.11ac

C.

802.11b

D.

802.11g

Question 157

A technician is investigating the output shown on a monitor. The output is clear, but it has a pink hue. The technician has replaced the video card and updated the graphics drivers. Which of the following would be the MOST likely cause?

Options:

A.

Physical cabling issues

B.

Burned-out bulb

C.

Display burn-in

D.

Incorrect data source

Question 158

A user sends a print job lo a network printer, and the print job uses double the amount of paper as expected. Which of the following should the user configure to get the expected result?

Options:

A.

Duplex

B.

Collate

C.

Landscape

D.

Transparency

Question 159

A technician is troubleshooting a computer that is not completing POST and gets stuck at the manufacturer logo screen. All internal, removable parts have been disconnected and only the minimum parts necessary to POST were reconnected. However, the symptoms remain the same. Which of the following should the technician try NEXT?

Options:

A.

Test the RAM in different slots, one at a time.

B.

Remove and test the power supply.

C.

Replace the motherboard.

D.

Change the CMOS battery.

Question 160

Which of the following is the SAFEST way to replace RAM on a server that has a redundant power supply?

Options:

A.

Unplug one power cable.

B.

Verify the RAM temperature.

C.

Utilize a grounding strap.

D.

Replace the RAM while the server is running.

Question 161

A thermal punier that is used 10 print order buckets m a factory has been experiencing Issues following the failure of the alt conditioner during the summer. Each ticket has blank spots or is missing text. Which of the following would MOST likely solve these Issues?

Options:

A.

Restore function to the air conditioner.

B.

Clean the heating element.

C.

Replace the paper rolls.

D.

Install new toner.

Question 162

A user calls the help desk lot assistance configuring an Android phone with a new NFC-enabled speaker that will be used for an upcoming conference call. The user was unable to direct the phone's audio to the NFC speaker. Which of the following sequences should the help desk technician walk the customer through to accomplish this task?

Options:

A.

Enable NFC on the speaker. Ensure the speaker is less than 33ft (10m) from the Android phone. On the phone's Bluetooth settings menu for Connected Devices, select Pair New Device. Tap to accept the connection to the speaker when the prompt is displayed on the phone's screen.

B.

Enable NFC and Bluetooth on the Android phone. From the Android phone's Bluetooth settings menu for Connected Devices, select the Previously Connected Devices option. Select a listed device that most closely matches the speaker. Tap lo accept the connection lo the speaker when the prompt is displayed on the phone's screen.

C.

Enable NFC and Bluetooth on the Android phone. Tap and hold the Android phone to the spot on the speaker where the NFC logo is displayed. Accept the connection to the speaker when the prompt is displayed on the phone's screen.

D.

Enable Wi-Fi on the speaker. Enable Wi-Fi on the Android phone. Tap and hold the Android phone to the spot on the speaker where the NFC logo is displayed. Accept the connection to the speaker when the prompt is displayed on the phone's screen.

Question 163

A company needs to support a 10Gbps throughput. Which of the following is the MINIMUM cable category that could be used?

Options:

A.

Cat 5

B.

Cat 5e

C.

Cat 6

D.

Cat 6a

Question 164

An IT manager is requesting that the company buy new cables to be used with F-type connectors that are already in house. Which of the following cables should the company buy?

Options:

A.

Coaxial out

B.

Plenum

C.

Cat 5e

D.

Fiber

Question 165

A help desk technician has been tasked with installing an IP phone in a small office with an unmanaged switch. When connected to an RJ45 receptacle, the phone does not boot. Which of the following is the QUICKEST way to resolve this issue?

Options:

A.

Upgrade the Ethernet cable to the latest specification.

B.

Replace the phone.

C.

Install a PoE injector.

D.

Change ports on the switch.

Question 166

A technician is setting up a laptop with an encrypted hard drive. The laptop will securely store a PIN that the user will input at log-on. Which of the following must be installed to set up this configuration?

Options:

A.

TPM

B.

HSM

C.

UEFI

D.

ARM

Question 167

A user who works with sensitive data has a computer configured with hard drive encryption The TPM is active and hosting the encrypted key. After an upgrade to the motherboard. RAM and video card the hard drive is not booting and data cannot be accessed from the hard drive. Which of the following should the technician do to enable the system to boot again and get access to the stored data?

Options:

A.

Use data recovery software to find and recover the hard drive information

B.

Access the BIOS and select to rebuild the degraded RAID array

C.

Boot into the BIOS and enable the TPM on the new motherboard.

D.

Return the replaced motherboard back to the computer

Question 168

A desktop support technician is tasked with upgrading a laptop so that it has the fastest data access possible. Which of the following BEST satisfies this requirement?

Options:

A.

mSATASSD

B.

M.2NVMeSSD

C.

2.5SATASSD

D.

2.5SASHHD

Question 169

A technician is selling up a projector (or a videoconferencing system. When the user all empts to connect a laptop to the system, the system displays the following error message.

No source found

The user tries multiple cables and inputs on the projector. Which of the following should the user try NEXT?

Options:

A.

Check the bulb on the projector and replace it with a new one.

B.

Check the display settings on the computer and set them to extend/duplicate.

C.

Replace the projector with another known-good one and try again.

D.

Replace the video card on the machine that is plugged in to the projector, as it has gone bad.

Question 170

A technician installed a new router at a small office. After the Installation, the technician notices that all devices have a I69.254.x.x IP address. Printers and fileshares are still working, but PCs cannot access the Internet. Which of the following should the technician configure on the router to enable devices to connect to the internet?

Options:

A.

APIPA

B.

DNS

C.

DHCP

D.

SMB

Question 171

A department sends in a ticket to report a printer is not working. The responding technician sees paper stuck to the fuser, which is much hotter than normal. The (user was just installed a few weeks ago. as indicated by the service history. Which of the following should the technician do NEXT?

Options:

A.

Disconnect the printer power for troubleshooting.

B.

Install a printer roller kit.

C.

Replace the overheating fuser.

D.

Replace the paper with thicker paper stock.

Question 172

A hardware technician is configuring a laptop, and the network administrator requires the network settings to be static. The technician successfully pings the servers by IP address but cannot ping the UNC path. Which of the following is the cause of this issue?

Options:

A.

Domain Name System

B.

Gateway

C.

Subnet

D.

IP address

Question 173

Which of the following options provides correct information about 2.4GHz and 5GHz wireless frequencies? (Select TWO)

Options:

A.

2.4GHz has less interference. 5GHz transmits inlower speed.

B.

2.4GHz penetrates solid objects more effectively. 5GHz provides faster data connections.

C.

2.4GHz has a higher data rate. 5GHz has 23 channels.

D.

2.4GHz has Il channels. 5GHz has no data interference.

E.

2.4GHz has a higher coverage area. 5GHz has higher bandwidth.

F.

2.4GHz has a higher bandwidth. 5GHz has lower transmit power.

Question 174

A technician was called in to look at a user's PC. The user reported the PC was very sluggish. The HDD light on the PC was constantly on without blinking. The PC itself was slow receiving input and took a very long time to load the OS. The technician also noticed updates had failed. Which of the following is MOST likely the cause of these issues?

Options:

A.

The hard disk drivers have been corrupted

B.

The HDD cables need reseating.

C.

A RAID disk failed.

D.

The HDD has no free space.

Question 175

A technician is adding one more line at the demarcation point. Which of the following tools would be MOST useful to accomplish this task?

Options:

A.

Toner

B.

Punchdown

C.

Network tap

D.

Crimper

Question 176

A technician is adding one more line at the demarcation point. Which of the following tools would be MOST useful to accomplish this task?

Options:

A.

Toner

B.

Punchdown

C.

Network tap

D.

Crimper

Question 177

A technician is troubleshooting intermittent fuzzy video on a computer using a VGA to DisplayPort adapter to connect to a monitor. The monitor with a VGA connector was previously working tine for another user. The technician replaces the adapter; however, the issue persists. Which of the following should the technician do NEXT?

Options:

A.

Use another brand of VGA lo DisplayPort adapter.

B.

Research the issue further and formulate a new hypothesis to test.

C.

Ask the user additional clarifying questions regarding the issue.

D.

Document the action taken and the outcome.

Question 178

Which of the following is a method that can be used to securely connect a remote user's laptop to a corporate server?

Options:

A.

WAN

B.

VPN

C.

SSL

D.

DHCP

Question 179

Which of the following commonly uses NFC?

Options:

A.

Contactless payments

B.

loT devices

C.

Inventory tracking

D.

Tethering

Question 180

A technician just finished assembling a new PC for a client. Upon POST, the device presents an unspecified beep code and turns off automatically after five seconds. The technician double-checks the bill of materials for the new build and confirms all items have been installed. Which of the following should the technician do NEXT?

Options:

A.

Ensure thermal paste is being used on the CPU.

B.

Check to make sure that any video cards have auxiliary power cabling connected.

C.

Verify the header panel connector is properly connected.

D.

Spot-check that the I/O shield for the motherboard is properly installed.

Question 181

A technician is working on a help desk ticket for a user who wants the filament replaced in a 3-D printer. Which of the following should the technician do to remove the old filament and load the new one?

Options:

A.

Preheat the nozzle to melting temperature.

B.

Cut a sharp angle on the end of the strand.

C.

Push the filament along until resistance is felt.

D.

Withdraw the filament and remove the spool.

Question 182

A home user has purchased a subscription for a service that blocks malicious sites by preventing them from resolving correctly. Which of the following settings MOST likely needs to be changed on the user's router to enable this functionally?

Options:

A.

DNS server

B.

Port forwarding

C.

Perimeter network

D.

Universal PnP

E.

DHCP server

Question 183

A user has decided to build a new computer with parts purchased from a popular online vendor The user has referenced online resources to assemble the unit. However, when the user presses the power button, the new computer does not load the operating system's installer. Instead, the onboard speaker beeps and immediately reports an issue on the screen. Which of the following is the MOST likely issue with the new build?

Options:

A.

The user did not plug in the processor's fan.

B.

The user did not apply thermal paste to the CPU.

C.

The user did not seat the GPU correctly.

D.

The user did not install the power supply.

Question 184

A technician is troubleshooting a point-of-sale primer that Is printing blank receipts. Which o( the following should the technician do to resolve the Issue?

Options:

A.

Verify the correct type of paper is loaded.

B.

Install the latest print driver.

C.

Check to see if the default printer has been changed.

D.

Ensure the printer is connected to power.

Question 185

Which of the following would MOST likely be used to connect one or more devices lo the internet in a SOHO?

Options:

A.

Hub

B.

Ethernet gateway

C.

Wireless access point

D.

Router

Question 186

Which of the following allows all VMs in a virtual environment to have RAM allocated for use?

Options:

A.

Measured service

B.

Containerization

C.

Synchronization

D.

Resource pooling

Question 187

A user is unable to access the internet on a PC. A technician examines the PC and runs the following commands:

Which of the following steps in the troubleshooting process does this series of commands represent?

Options:

A.

Establish a theory.

B.

Verify full system functionality.

C.

Establish a plan of action.

D.

Identify the problem.

Question 188

An end user discovered that the touch-screen features on a Windows device have stopped working. Which of the following should a technician check?

Options:

A.

Performance monitor

B.

Tablet/PC settings

C.

System configuration

D.

Display settings

Question 189

A technician needs to install a printer on the network. Which of the following must the technician configure? (Select THREE).

Options:

A.

PCL

B.

Dots per inch

C.

Gateway

D.

Subnet mask

E.

MAC address

F.

MB

G.

IP address

Question 190

A startup company is outgrowing its current office space and is requiring employees to work remotely. The company must comply with government-enforced requirements to safeguard all aspects of data, so the IT department plans to maintain complete control over users' operating systems. Which of the following should the IT department implement?

Options:

A.

VDI

B.

laaS

C.

VPN

D.

SaaS

Question 191

Which of the following allows a switch to be divided into separate logical networks?

Options:

A.

VLAN

B.

SSL VPN

C.

NAT

D.

RADIUS

Question 192

Which of the following network devices would an administrator use to distribute traffic evenly throughout multiple nodes?

Options:

A.

Load balancer

B.

Bridge

C.

Proxy server

D.

Switch

E.

Firewall

Question 193

A technician is installing new power supplies for the application engineering team's workstations. The management team has not yet made a decision about installing dual graphics cards, but they want to proceed with the project anyway. Which of the following power supplies would provide the BEST solution?

Options:

A.

1000W 24-pin modular power supply

B.

220VAC 9000J surge protector

C.

500W redundant power supply

D.

2000VA uninterruptible power supply

Question 194

A user reports a cell phone is getting hot. Which of the following are MOST likely to be possible causes? (Select THREE).

Options:

A.

Using the device as a Wi-Fi hotspot

B.

A cracked screen

C.

A failing battery

D.

Less than 15% free storage space on the phone

E.

Privileged control

F.

Recurring prompts to install OS updates

G.

Granting too many application camera permissions

Question 195

A user attempted to install an application on a desktop, and the installation attempt failed. A technician compares these installation files to those on another user's machine and finds the files are different. Which of the following should the technician do NEXT?

Options:

A.

Attempt to reinstall the application.

B.

Verify the system functionality.

C.

Test the functionality of the antivirus.

D.

Complete the final report.

E.

Determine the source of the installation file.

Question 196

A technician is diagnosing a workstation that shuts down unexpectedly during a butn-in test. Which of the following is the MOST likely cause for this symptom?

Options:

A.

Faulty CMOS battery

B.

OS update issue

C.

Overheating

D.

Faulty RAM

Question 197

After a required operating system upgrade on a mobile deuce, a user's external monitor no longer works. Which of the following should a technician do to fix this issue?

Options:

A.

Install the latest graphics drivers.

B.

Replace the monitor

C.

Restore the operating system to the previous version.

D.

Reseat the external video adapter.

Question 198

A customer reports that, after a technician replaced a laptop screen, the laptop is only able to connect to a Wi-Fi network if it is positioned very close to a wireless access point. Which of the following

should the technician verify first?

Options:

A.

The internal antennas are connected.

B.

The device has the latest OS updates.

C.

The wireless device drivers are the latest version

D.

Airplane mode is disabled.

E.

The battery is charging.

Question 199

Every time a user tries to print a multipage document, the user is unable to print on both sides of the page. Which of the following settings will most likely resolve this issue?

Options:

A.

Orientation

B.

Duplex

C.

Quality

D.

Print tray

Question 200

After a technician replaced a printer's ink cartridges, all the print jobs contain shadowing. Which of the following should the technician do first?

Options:

A.

Reseat the new ink cartridges.

B.

Run the printer's alignment process.

C.

Replace the fuser assembly.

D.

Install the maintenance kit.

Question 201

A user needs a technician's help connecting a laptop to a projector The projector is old and only has analog input. Which of the following cable types should the technician use to connect the laptop to the proJector?

Options:

A.

HDMI

B.

RS-232

C.

VGA

D.

DisplayPort

Question 202

A customer's Windows tablet PC was dropped and is no longer responding to touch input on the left half of the screen. The screen protector has several scratches. but the glass is not broken. Which of the following should a technician do to diagnose the issue?

Options:

A.

Test the digitizer

B.

Update the device drivers.

C.

Replace the damaged screen protector

D.

Perform a factory reset.

Question 203

A technician assembled a new PC. After a few minutes, the computer slows down and then shuts itself off. Which of the following is the most likely cause of the failure?

Options:

A.

Thermal paste was not used.

B.

The GPU needs additional power.

C.

The memory is insufficient.

D.

The motherboard is incompatible.

Question 204

When a user's workstation is turned on, a message displays indicating that the date and time are incorrect. Other computers on the network do not display this

message. Which of the following is the most likely cause of this issue?

Options:

A.

The time server is misconfigured.

B.

The BIOS is not updated.

C.

The CMOS battery is discharged.

D.

The CPU is slow.

Question 205

Which of the following is considered a connectionless protocol?

Options:

A.

SSH

B.

TCP

C.

HTTPS

D.

UDP

Question 206

A user's smartphone loses its charge rapidly. The user also notices that the phone feels thicker than it was when it was new. Which of the following is the most likely cause of the issue?

Options:

A.

Bad battery

B.

Malware infection

C.

Damaged charge port

D.

Poor connectivity

Question 207

A user's phone overheated earlier in the day, which caused the battery to expand in the case Which of the following should the technician advise the user to do first?

Options:

A.

Replace the phone's SIM card

B.

Check the phone's health status

C.

Turn off the phone

D.

Disable VPN on the phone

Question 208

Which of the following server roles does RADIUS perform?

Options:

A.

DNS

B.

AAA

C.

Mail server

D.

Syslog

Question 209

A user's laptop keyboard is not working properly. A technician notices that when the keys for special characters are pressed, other characters appear instead. Which of the following should the technician do first to diagnose the issue?

Options:

A.

Check the keyboard layout.

B.

Replace the keyboard.

C.

Update the keyboard drivers.

D.

Change the keyboard language.

Question 210

A technician is troubleshooting a wireless network issue. The users are all connected to the network, but the throughput is slow, and connections often drop. Which of the following should the technician check first?

Options:

A.

Encryption cipher

B.

Channel interference

C.

Number of connected devices

D.

Antenna type

Question 211

A user's brand new phone froze while information was being transferred from the old phone. When a technician reset the new phone, it functioned properly when a data transfer was not being attempted. When the technician tested the old phone, it did not appear to have any functionality issues and passed all forms of device testing. Which of the following is the most likely reason the data transfer failed?

Options:

A.

The older phone had a different OS version.

B.

The older phone had a corrupted OS.

C.

The older phone had different hardware.

D.

The older phone utilized different wireless protocols.

Question 212

Which of the following network devices should a technician install in order to isolate voice traffic on the network?

Options:

A.

Network tap

B.

Managed switch

C.

Hub

D.

DSL filter

Question 213

A technician wants to stress test multiple applications while maintaining the ability to easily reset those environments back to the initial state. Which of the following is the best way to accomplish this task?

Options:

A.

Honeypot

B.

Hybrid cloud

C.

Sandbox

D.

Production network

Question 214

A technician wants to deploy a .msi package to a corporate network. The technician needs to verify the application deployment will not affect other legacy applications on the end users' computers. Which of the following would the technician consider the most appropriate for this situation?

Options:

A.

Virtual network

B.

Application virtualization

C.

Cross-platform virtualization

D.

Virtual sandbox

E.

Virtual desktop

Question 215

Which of the following protocols is the most appropriate to use for inventory tracking in a small warehouse?

Options:

A.

Near-field communication

B.

Radio-frequency identification

C.

Bluetooth

D.

802.11

Question 216

Which of the following is the best way to protect the data of a virtual machine in the event of hardware failure?

Options:

A.

Redundant hardware

B.

UPS

C.

Cloud-based backup

D.

RAID

Question 217

Which of the following allows several websites from different companies to be housed on the same virtual server?

Options:

A.

Rapid elasticity

B.

High availability

C.

Shared resources

D.

Metered utilization

Question 218

A user reports that a display is slow to turn on, and the colors are distorted and discolored. Once the display turns on, it appears to have lines going through the image and intermittently goes blank. Which of

the following is the most likely cause of the issue?

Options:

A.

Incorrect data source

B.

Incorrect resolution settings

C.

Physical cabling issues

D.

Incorrect refresh rate

E.

Display burn-in

Question 219

Which of the following is the best environment for an engineer to use for research purposes?

Options:

A.

Host

B.

Sandbox

C.

Simulated production

D.

Cross-platform

Question 220

A user dropped a laptop while it was turned on. The hard drive now makes a clicking sound, and the laptop will not start up. Which of the following most likely explains this

situation?

Options:

A.

The hard drive bracket screws are lose.

B.

The hard drive jumpers need to be reseated.

C.

The hard drive is damaged.

D.

The SATA cable is lose.

Question 221

A user called the help desk to request assistance with selecting appropriate storage to back up a large collection of DVDs and photos in the most

economical way. Which of the following should the help desk recommend?

Options:

A.

5,400rpm HDD

B.

M.2 NVMe SSD

C.

SAS RAID array

D.

Optical media

Question 222

A cloud engineer, who is designing a cloud architecture, needs to ensure the solution is able to immediately fail over to another region in case of an outage and also scale up in the event of high utilization. Which of the following should the engineer Implement? (Select two).

Options:

A.

High availability

B.

Elasticity

C.

Cold storage

D.

Machine learning

E.

Metered utilization

F.

Virtualization

Question 223

A user reports having an issue charging a laptop from home. When the user connects the USB-C adapter that is attached to the office workstation to the laptop charging port, the laptop charges correctly When the user connects the home USB-C adapter to the laptop charging port, the laptop does not charge Which of the following should the technician do to ensure the user can work at home and in the office?

Options:

A.

Provide a UPS for the user's home office.

B.

Give the user an OEM power supply for home use.

C.

Replace the user's laptop with a desktop, and enableremote log-in

D.

Instruct the user to use a USB-C hub when workingat home.

Question 224

After a company upgraded its network infrastructure, a user’s desktop has been experiencing slow network speeds. Which of the following should a technician do first to improve desktops connectivity performance?

Options:

A.

Update the NIC drivers

B.

update the BIOS firmware.

C.

Replace the motherboard

D.

Replace the patch cable

Question 225

A technician receives a phone call from a traveling sales representative indicating that the maps application on a phone is not working. The representative runs a speed test on the phone and gets ~10Mbps in both directions. Which of the following settings should the technician check first to troubleshoot the issue?

Options:

A.

Airplane mode

B.

PRL

C.

GPS

D.

LTE

Question 226

A user reports that a PC occasionally fails to boot. The user reboots the PC, but the performance is degrading. The technician hears a strange, repetitive, ticking noise coming from the PC. Which of the following should the technician do first?

Options:

A.

Try to extract data.

B.

Reseat the RAM modules.

C.

Inspect the fan.

D.

Check the CD tray.

Question 227

A customer's phone no longer charges fully The phone only charges to 67% and then stops_ Which of the following should be replaced to resolve this issue?

Options:

A.

The phone

B.

The charger

C.

The battery

D.

The SD card

Question 228

An internet service provider is delivering service through a copper medium with shared customer bandwidth. Which of the following services has most likely been installed?

Options:

A.

Fiber

B.

Cable

C.

NIC

D.

DSL

Question 229

A technician is setting up a home network with the following requirements:

· Automatic distribution of IP addresses

. Internet access

Which of the following should the technician configure? (Select two).

Options:

A.

DHCP

B.

APIPA

C.

VPN

D.

Public IP addresses

E.

Gateway

F.

Static IP addresses

Question 230

A user reports that a printer pulls multiple sheets of paper from the paper tray instead of a single sheet. Which of the following should a technician

investigate to resolve this issue? (Select two).

Options:

A.

Toner cartridge

B.

Tractor feed

C.

Pickup roller

D.

Separation pad

E.

Duplexer

F.

Fuser

Question 231

A user calls the help desk about a 4K monitor that will not output an image from a desktop. The monitor was working previously but now shows a black screen with a message stating a signal is not detected. The desktop is connected via HDMI, and the monitor has an empty DVI port. Which of the following steps should the technician perform first?

(Select two).

Options:

A.

Check the version of the HDMI cable.

B.

Check the input source.

C.

Set up the desktop for DVI.

D.

Replace the HDMI cable.

E.

Install OS updates.

F.

Initiate a system restore.

Question 232

A help desk technician receives a ticket regarding a non-functioning printer The ticket states the printer is no longer producing legible prints. and everything that prints appears as symbols. Which of the following is the most likely cause of this issue?

Options:

A.

Driver

B.

Fuser

C.

Access control list

D.

Malware

Question 233

Which of the following delivers internet over a copper medium?

Options:

A.

ONT

B.

SDN

C.

DSL

D.

WISP

Question 234

A technician is upgrading a desktop's storage with the fastest option available. The desktop's motherboard is equipped with SATA Ill, NVMe, and IDE. Which of the following should the technician choose for the best performance?

Options:

A.

PCIe SSD connected via NVMe interface

B.

3.5in (8.9cm) 10,000rpm HDD connected via IDE interface

C.

M.2 SSD connected via SATA interface

D.

2.5in (6.35cm) SSD connected via SATA interface

Question 235

A technician is installing a network interface card in a desktop computer. Which of the following connectors should the technician use to connect the card to the computer's motherboard?

Options:

A.

PCle

B.

AGP

C.

USB

D.

IDE

Question 236

An administrator is replacing a cable that uses a DB9 connector VVhich of the following cables is the administrator replacing?

Options:

A.

Parallel

B.

Serial

C.

Optical

D.

USB

Question 237

An engineer is setting up two-factor authentication so users can access a company's human resources system. Which of the following should the engineer require users to do?

Options:

A.

Use a mobile authenticator application.

B.

Connect to the company's Wi-Fi.

C.

Connect through the VPN.

D.

Use a bastion server.

Question 238

A customer wants to archive a large number of photos and does not plan to retrieve them often. The customer wants a storage option that is the least expensive per gigabyte. Which of the following should the technician suggest?

Options:

A.

NVMe SSD

B.

SCSI RAID

C.

15,000rpm SAS

D.

5,400rpm HOD

Question 239

A customer reports a network connectivity issue. A technician discovers that LAN ports have been damaged during remodeling. Which of the following tools should the technician use to fix the issue?

Options:

A.

Cable stripper

B.

Punchdown tool

C.

Crimper

D.

Network tap

Question 240

A technician needs to configure a firewall to enable network printing. Which of the following network pons sh0Cd be opened? (Select two(

Options:

A.

21 (FTP)

B.

22 (Telnet)

C.

25 (SMTp)

D.

515 (LDP)

E.

631 (IPP)

F.

LPTI

Question 241

A user called the help desk to report an issue with a laptop. Recently, the user has been unable to click the buttons on the track pad or press some keys on the keyboard. The technician inspector the laptop but does not find any physical damage caused by the user. Which of the following is the MOST likely cause of the issue?

Options:

A.

Damaged digitizer

B.

Swollen battery

C.

Distended capacitors

D.

Failed accelerometer

Question 242

A network engineer recently deployed a new application server in a cloud environment. Which of the following should be implemented to prevent a single point of failure within the system?

Options:

A.

Rapid elasticity

B.

RAID

C.

High availability

D.

Shared resources

Question 243

A user contacted the help desk about files that disappeared from a laptop. The technician discovered during troubleshooting that the drive was corrupt due to a possible mechanical failure, but the files were still readable. Which of the following actions did the technician take during troubleshooting?

(Select two).

Options:

A.

Checked S.M.A.R.T. information

B.

Made sure the replacement drive was compatible

C.

Ran CHKDSK

D.

Reseated the HDD connector

E.

Increased the page file size

F.

Updated the firmware

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Total 833 questions