In Lean, different types of waste are distinguished.
What type of waste is “producing at levels of quality more than required by the customer"?
Technology is changing fast and this provides significant challenges for service management.
What is a generic challenge identified for service management?
An organization decides to use a SaaS solution to control their new Internet of Things (IoT) monitoring devices.
What is most important to consider from a service management point of view?
Which is the objective of service measurement?
Emotional intelligence defines two main competencies: personal and social.
Which two skills belong to the social competence?
How does governance flow through an organization?