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Exin VERISME VeriSM Essentials Exam Practice Test

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VeriSM Essentials Questions and Answers

Question 1

In Lean, different types of waste are distinguished.

What type of waste is “producing at levels of quality more than required by the customer"?

Options:

A.

Inventory

B.

Overdelivering

C.

Overprocessing

D.

Overproduction

Question 2

Technology is changing fast and this provides significant challenges for service management.

What is a generic challenge identified for service management?

Options:

A.

Ensuring cost is matched to budget

B.

Matching expectations to business relationships

C.

More complexity and less visibility

D.

Service management approaches support constraints

Question 3

An organization decides to use a SaaS solution to control their new Internet of Things (IoT) monitoring devices.

What is most important to consider from a service management point of view?

Options:

A.

A key requirement is that IoT devices have unique identifiers and IP addresses.

B.

IoT services provide better behavior tracking to support real-time marketing.

C.

It is an outsourced service, so no specific considerations are required.

D.

The guardrails for the services must be respected also for SaaS solutions.

Question 4

Which is the objective of service measurement?

Options:

A.

To demonstrate compliance with laws, regulations and contractual commitments

B.

To enable service providers to manage the performance capabilities of underpinning service elements

C.

To enable the consumer to understand the costs of providing the service

D.

To quantify and qualify the results or outcomes provided by a service

Question 5

Emotional intelligence defines two main competencies: personal and social.

Which two skills belong to the social competence?

Options:

A.

Joining social groups and actively communicating with them

B.

Knowing social media and what people or situations can influence us

C.

Social awareness and relationship management

D.

Social content management and using social techniques

Question 6

How does governance flow through an organization?

Options:

A.

Via delegation from owners to a governing body, who authorize organizationalcapabilitiesto take actions to create and support the outcomes to consumers.

B.

Via good planning in the higher levels of the organization, where it is critical that there is a clearly stated mission and vision with key objectives defined.

C.

Via organization-wide gatherings once or twice a year, where owners/stakeholders present the mission, vision and objectives, and take feedback from employees.

D.

Via performance contracts between an employee and his or her manager, making everybody responsible for part of the strategy.

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