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Genesys GCP-GC-IMP Genesys Cloud Certified Professional - Implementation Exam Practice Test

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Total 50 questions
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Genesys Cloud Certified Professional - Implementation Questions and Answers

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Question 1

You just added 53 employees to Genesys Cloud. John Camper emailed you to say that everyone around him received an invitation email to Genesys Cloud, but he didn't. You want John to be able to use the features and functions of Genesys Cloud. What can you do to provide Jonn with his login credentials? (Choose two.)

Options:

A.

Resend the invite.

B.

Add John to Genesys Cloud again so that a new invitation will be generated.

C.

Submit a ticket to Genesys Cloud support.

D.

Reset John’s password and let him know the password to log in with.

E.

Tell John to be patient and wait for the email to arrive.

Question 2

Which architectural approach is used to develop a single application as a suite of small services?

Options:

A.

Monolithic Architecture

B.

Microservices Architecture

C.

Genesys Cloud Salesforce Architecture

D.

Single Core Architecture

Question 3

You can select multiple files to upload into a workspace in the Documents feature.

Options:

A.

True

B.

False

Question 4

What are two methods for creating a conference call in Genesys Cloud?

Options:

A.

With multiple active calls, click and drag an unselected call onto the previously selected call details.

B.

Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.

C.

Click the Conference button in Genesys Cloud's directory then enter the names or phone numbers of the attendees

D.

Have all attendees call you. When all calls are active, click the Start Conference button.

Question 5

What type of trunk would you configure to connect to AudioCodes phones?

Options:

A.

WebRTC phone trunk

B.

Phone trunk

C.

External trunk

D.

Network interface trunk

Question 6

Instant messaging costs are significantly less than long-distance phone conversations.

Options:

A.

True

B.

False

Question 7

You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?

Options:

A.

Activity

B.

Chat Icon

C.

Documents

D.

Admin

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Total 50 questions
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