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Genesys GCX-ARC Genesys Cloud CX: Architect Certification Exam Practice Test

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Total 60 questions

Genesys Cloud CX: Architect Certification Questions and Answers

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Question 1

If you navigate away from the page without saving the Script, you will not lose any work you have completed.

Options:

A.

True

B.

False

Question 2

Which of the below features get disabled automatically when the Payment Card Industry Data Security Standard (PCI DSS) setting gets enabled? (Choose two.)

Options:

A.

Media Capture

B.

IVR Capture

C.

QoS Capture

D.

Protocol Capture

Question 3

When creating a schedule, which of these frequency types are available for the Repeating event feature? (Choose four.)

Options:

A.

Daily

B.

Weekly

C.

Quarterly

D.

Monthly

E.

Hourly

F.

Yearly

Question 4

Which of the following are valid options under the Data category for Inbound call flows? (Choose four.)

Options:

A.

Call Data Action

B.

Call Back

C.

Set Flow Outcome

D.

Collect Input

E.

Data Table Lookup

F.

Get Participant Data

Question 5

Select all the naming requirements for prompts. (Choose two.)

Options:

A.

A prompt name can begin with a letter.

B.

A prompt name can begin with a numeric or special character.

C.

A prompt name can contain letters, underscore, and numbers.

D.

A prompt name can contain spaces or special characters.

Question 6

Which variable’s value indicates whether the flow is running in debug mode?

Options:

A.

Flow.IsTest

B.

Flow.IsDebug

C.

Flow.Version

Question 7

Which action is used to define the configuration of a window or dialog box that delivers database information to an agent in conjunction with an inbound or outbound call?

Options:

A.

Collect Input

B.

Set Screen Pop

C.

Call Data Action

D.

Set UUI Data

Question 8

Which of the Performance views shows real-time data with historical metrics to give you both short term and

long-term views?

Options:

A.

Reports

B.

Dashboards

C.

Dynamic Views

D.

All of the above

Question 9

Which ACD routing method routes interaction to the next available agent?

Options:

A.

Bullseye ACD

B.

Standard ACD

C.

Skills based routing

D.

All of the above

Page: 1 / 6
Total 60 questions