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HP HP2-I14 Selling HP Supplies 2020 Exam Practice Test

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Selling HP Supplies 2020 Questions and Answers

Question 1

A customer with a limited budget is considering buying non-HP toner cartridges to save money. What can you tell this customer about how Original HP supplies can reduce total cost of ownership (TCO)?

Options:

A.

Familiar and intuitive ordering and replacement procedures minimize maintenance time for lower TCO.

B.

Because Original HP cartridges are made with recycled plastics, empty cartridges can be returned to HP at no charge.

C.

Original HP supplies meet eco-label criteria, lowering TCO.

D.

Possible printer damage caused by a non-HP cartridge is an expense that contributes to greater TCO.

Question 2

How do Original HP cartridges compare to non-HP cartridges in terms of customer-ready print quality?

Options:

A.

Mechanism breakdowns caused by non-HP cartridges result in prints that fade more quickly.

B.

Original HP cartridges yield more than twice the number of customer-ready prints.

C.

Original HP cartridges produce prints that are 33% more smear-proof.

D.

Non-HP cartridges continue to work even though the ink has run out, which can damage the printheads.

Question 3

How does HP use serialization to combat the counterfeit and grey market?

Options:

A.

It monitors the products sold through MAC addresses to ensure they are sold by authorized channels.

B.

It tracks the cartridges through the supply chain to know exactly where they are sold, curtaining grey marketing trade.

C.

It uses embedded code to determine in which regions the cartridges are sold.

D.

It uses QR codes on interior and exterior packing to product partners from purchasing counterfeit and grey market products.

Question 4

What the maximum expected prior of time that documents printed with Original HP PageWide cartridges and placed in dark storage can last?

Options:

A.

20 years

B.

50 years

C.

200 years

D.

500 years

Question 5

Customers and employees at an international enterprise consulting business share high-level security documents. The company needs to ensure that their printing system is not vulnerable to attacks in the data interface from the chip to the printer. How do HP printing supplies meet the requirements of this customer?

Options:

A.

When designing and manufacturing printing supplies, HP uses general-purpose chips that are not targets of malicious attacks.

B.

HP ensures maximum data integrity by manufacturing its chips in secure facilities to help reduce the chance of malicious code entering the toner cartridge chip.

C.

HP uses only certified distribution networks to ensure its printer supplies are tamper-proof during shipping and handling.

D.

HP eliminates the possibility of malicious attacks in the data cycle by deploying whitelisting software in the toner cartridge.

Question 6

An international enterprise is interested in the HP recycling effort for ink and toner cartridges. What is an important consideration for this company to understand?

Options:

A.

Governments in more than 190 countries worldwide restrict recycling centers to locations that are outside of urban areas.

B.

Programs to recycling used Original HP and Samsung ink and toner cartridges vary according to country.

C.

HP recovers precious metals from used Original HP and Samsung cartridges and shares them in countries lacking those resources.

D.

Privacy regulations determine the type of cartridges and supplies that can be recycled in certain countries.

Question 7

What should you focus on when proposing the best HP printing supplies solution for your customers?

Options:

A.

technology, science, and industry leadership

B.

cost, downtime, and total cost of ownership

C.

speed, color brilliance, and duplexing capabilities

D.

quality, sustainability, indoor air quality, and security

Question 8

Match the printing supplies term on the left with its definition on the right.

Options:

Question 9

Which program offers free and convenient return and recycling options for empty HP and Samsung cartridges?

Options:

A.

Managed Print Specialist Premier

B.

HP Planet Partners

C.

Closed-Loop Recycling

D.

Earth9ll Recycling

Question 10

An advertising customer with offices worldwide has asked you how Original HP inks compare to the competition. How should you respond?

Options:

A.

On average, ink cartridges from the competition produce a similar amount of pages. The ink quality of Original HP ink, however, has been shown to be superior to the competition.

B.

Information regarding international competitors* ink quality and page output is difficult to gather, but on average. Original HP inks outperform the competition.

C.

The quality of inks and ink cartridges from the competition is similar to that of remanufactured and refilled cartridges worldwide.

D.

According to analyses done by Spencer Labs and Buyers Labs, Original HP ink cartridges on average produce more pages and waste fewer pages than the competition. Actual numbers vary by region.

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