HP HP2-I47 Selling HP PS Lifecycle Services 2023 Exam Practice Test

One of the services available within HP Hardware Support Offsite Return Services is A. Remote problem diagnosis and support over the phone for immediate resolution.

This service provides basic telephone technical assistance with installation, product configuration, setup, and problem resolution. HP will work with the customer remotely to isolate the hardware problem and determine the best course of action1.

If HP determines that the problem cannot be resolved remotely, HP will direct the customer to return the defective hardware product to an HP designated repair center, where HP will provide technical support. HP will also provide the return shipment of the repaired or replaced product to the customer’s location1.

If you are interested in learning more about HP Hardware Support Offsite Return Services, you can visit the HP website2 or contact an HP representative for more details or assistance.

1: Hardware Support Offsite Return Services - hp.com 2: HP Care Pack - PC Repair, Extended Warranty & Support

The correct answer is C. They are attached to hardware by the device serial number and sold as a transactional upfront payment.

HP Care Pack Services are services that provide an enhanced level of support and/or an extension of the duration of the HP Limited Warranty for HP devices. They offer various options for repair time, on-site support, exchange, collection and return by a carrier, installation by an HP technician, and more12.

HP Care Pack Services are sold as a transactional upfront payment, meaning that customers pay for the service once at the time of purchase or within 90 days of the device purchase date. They are attached to hardware by the device serial number, which is used to register and activate the service. Customers can check the status and coverage of their HP Care Pack Services online by entering their device serial number12.

If you want to learn more about HP Care Pack Services, you can visit the HP website1 or contact an HP representative for more details or assistance. You can also use the HP Care Pack Finder tool on the HP website3 to find the right HP Care Pack for your device.

1: HP Care Pack Services - Frequently Asked Questions (FAQs) 2: HP Care Pack - PC Repair, Extended Warranty & Support 3: HP Care Pack Central

The best questions to ask to determine the pain points that the customer is experiencing are D. How do you deal with hardware support when employees are working remotely? and E. How much employee productivity is lost to device downtime due to failure or damage? These questions can help you identify the customer’s challenges and needs related to device support and repair, which are the main benefits of HP Fix Services. By asking these questions, you can also uncover the customer’s current situation, such as how many devices they have, how often they fail or get damaged, how long it takes to fix them, and how much it costs them in terms of lost productivity and support expenses. These questions can also help you position HP Fix Services as a solution that can address the customer’s pain points by providing remote diagnosis and support, accidental damage protection, and multiple response time options for onsite repair or replacement. Therefore, these questions can help you attach HP Fix Services to a deal with a new customer.

The HP recommended way to prepare a response to this question is D. Refer to the battlecards for the various HP Lifecycle Services.

Battlecards are documents that provide a concise and compelling overview of the value proposition, benefits, and differentiators of HP Lifecycle Services. They also include information on how to position HP Lifecycle Services against competitors and how to handle common objections. Battlecards are designed to help sales representatives communicate effectively with potential customers and persuade them to choose HP over other options.

You can find the battlecards for the various HP Lifecycle Services on the HP website1 or on the HP Learning Center2. They are updated regularly to reflect the latest features and enhancements of HP Lifecycle Services. You can also download them as PDF files for offline access.

By referring to the battlecards, you can prepare a response that showcases how HP Lifecycle Services can help the customer achieve their business goals, reduce costs, improve productivity, and enhance security. You can also highlight how HP Lifecycle Services are superior to the competitor’s services in terms of quality, reliability, flexibility, and innovation.

1: HP Lifecycle Services | HP® Official Site 2: HP Learning Center

The category of HP Lifecycle Services that enables customers to transition quickly and easily from old to new devices while maintaining compliance with government and environmental regulations is B. HP Renew Services.

HP Renew Services are services that help customers recover, repurpose, and recycle hardware in more responsible ways. They include services for carbon neutral computing, device recovery, sanitization, deinstallation, and recycling1.

By using HP Renew Services, customers can benefit from:

• Reducing the environmental impact of their technology and supporting a circular economy1.
• Offsetting the carbon footprint of their devices throughout the lifecycle with HP Carbon Neutral Computing Services2.
• Receiving residual value for their end-of-use devices or recycling them responsibly with HP Device Recovery Service3.
• Ensuring data security and compliance with HP Sanitization Service4.
• Saving time and resources with HP Deinstallation Service5.

If you are interested in learning more about HP Renew Services, you can visit the HP website1 or contact an HP representative for more details.

The correct answer is A. Additional 12 months based on the product’s base warranty or extended warranty.

HP Post Warranty Service is a service that extends the coverage of HP devices for one year past the base warranty or extended warranty. It provides the same level of service as the original warranty or HP Care Pack service, such as repair, replacement, onsite support, and accidental damage protection12.

By purchasing and registering HP Post Warranty Service, customers can benefit from:

• Peace of mind knowing that their devices are covered by the manufacturer that knows them best12.
• Cost savings and budget predictability by avoiding unexpected repair expenses12.
• Flexible options to suit their needs, such as next business day onsite service, device media retention, and travel coverage12.

If you are interested in learning more about HP Post Warranty Service, you can visit the HP website1 or contact an HP representative for more details.

1: HP Care Pack Services - Frequently Asked Questions (FAQs) 2: HP Care Pack Services - Post Warranty

The HP Service that uses artificial intelligence and automation to enable customers to anticipate, identify, and resolve device problems before they make an impact on the business is A. HP Active Care.

HP Active Care is a service that provides device protection, support, and repair by using predictive analytics and insights from HP TechPulse. It can automatically request service for users before they experience a device disruption or failure1. HP TechPulse is an automation platform that delivers world-class services through meaningful insights. It can monitor device health, performance, security, and inventory, and detect issues before they become problems2.

By using HP Active Care, customers can benefit from:

• Faster fixes and streamlined issue resolution that keep devices running and employees productive1.
• Remote diagnosis and support for things like boot-up issues, system performance issues, network connectivity issues, and other problems3.
• HP certified technicians that repair devices with 100% genuine HP parts3.
• Rapid repair or replacement of devices at home, in the office, or in the field, with options such as next business day onsite service, accidental damage protection, and device media retention13.

If you are interested in learning more about HP Active Care, you can visit the HP website1 or contact an HP representative for more details. You can also watch a short video about the benefits of HP Active Care for IT admins and end users.

1: HP Active Care | HP® Official Site 2: HP TechPulse | HP® Official Site 3: HP Care Pack - PC Repair, Extended Warranty & Support : [HP Active Care - YouTube]

The important consideration that you should discuss with this customer is D. HP Care Packs must be attached at the time of purchase or within 90 days of the purchase of the devices.

HP Care Packs are services that provide an enhanced level of support and/or an extension of the duration of the HP Limited Warranty for HP devices. They offer various options for repair time, on-site support, exchange, collection and return by a carrier, installation by an HP technician, and more12.

However, HP Care Packs are only available for devices that are in good working condition at the time of purchase. Therefore, customers must purchase and register HP Care Packs at the same time as they purchase their devices or within 90 days of the device purchase date. Otherwise, they will not be eligible for HP Care Pack services12.

If you want to help the customer find the right HP Care Pack for their devices, you can use the HP Care Pack Finder tool on the HP website3. You can also contact an HP representative for more details or assistance.

The correct answer is B. HP Proactive Security includes services to implement and manage configuration policies.

HP Proactive Security is the world’s most advanced endpoint security service that provides protection-first security for SMBs. It uses HP Sure Click Pro and HP Sure Sense Pro to isolate and contain malware threats, and HP TechPulse to monitor and report on device security posture. HP Proactive Security also includes services to help customers implement and manage configuration policies, such as deny and allow lists, device guard, credential guard, and BitLocker encryption. These services are delivered by certified security experts who act as an extension of the customer’s IT team12.

HP Wolf Pro Security is a software suite that provides application isolation and deep learning endpoint protection for Windows 10 PCs. It is not a service and does not include any configuration policy management features3.

HP Manageability Services help IT simplify and improve end user device management and deliver a better employee experience across endpoint devices and applications. They provide multi-vendor, multi-OS device monitoring and management solutions, powered by the HP TechPulse analytics platform. They do not focus on security specifically, but rather on device health, performance, and optimization4.

HP Client Security Manager is a software application that allows users to manage the security features of their HP devices, such as fingerprint reader, facial recognition, password manager, drive encryption, and device access manager. It is not compatible with non-HP devices and does not provide any services to implement or manage configuration policies5.

1: HP Wolf Security Services 2: HP Advances PC Security with Cutting Edge Innovations 3: HP Wolf Pro Security | HP® United Kingdom 4: HP Manageability Services | HP® Official Site 5: HP Business PCs - HP Client Security Manager and Windows 11 compatibility | HP® Customer Support