In an indoor office environment, what is the MOST common complaint received by the facilities department?
What does Environmental Health and Safety focus on?
Which standard would a facility manager use when assigning the floor area for occupant groups?
What safety precautions are MOST important during a partial renovation of a building while keeping the existing business operating?
What term reflects a governance function?
What is an approach to serving human needs by using resources productively and sustainably?
Recently, an organization has flattened its structure versus that of a typical pyramid structure. As part of the restructure, the existing office building will be renovated. What type of design elements should a facility manager consider in the renovation?
What does a Cost Plus to a Guaranteed Maximum Price (GMP) contract signify?
What do as-built drawings document?
What is a technical measure that prevents unauthorized people from gaining access to a facility work order system?
When a facility manager initiates an office relocation project, which item is completed first?
Many large corporations prefer to locate a site and build a plant to meet their exact specifications. Because they prefer to invest their capital in their own business operations rather than real estate, they seek an investor who will buy the property and build. The company then executes a long-term lease with the investor. What is the resulting agreement called?
What measures could you have taken to ensure your staff member focused on measurable priorities that you had established?
What mechanism should be used to evaluate the work of an outsourced property management contract?
In relation to establishing a level of acceptable risk, what should you include in your Business Continuity Plan (BCP) to help measure the plan's expected level of success against that level of risk?
During a renovation or construction project, the MOST cost-effective changes that reduce operating and maintenance costs focus on what?
What is an industry standard quality program?
You have taken a position in a new country and do not speak the native language. However, your first task will be a facility renovation project. You need to become familiar with the standards, regulations, and laws that are applicable to a facility renovation project. What information source would be most accurate?
What activity would increase a facility's carbon footprint?
What is the most important strategic issue in the relationship between facility requirements and organizational requirements?
What are the four phases of a strategy life-cycle model?
What facility management systems' software retains assets building performance with standardized key performance metrics?
After reviewing the lighting of some office areas, a facility manager decides to re-lamp the area. What business and environmental stewardship reasons should the decision primarily be based on?
What happens if a plumbing trap gets dry?
A company's CFO has instituted a new accounting system, whereby part of the facility management funding is distributed to each department. The facility manager will assess each department for rent, utilities, and services. What is the billing of these expenses called?
What tools would a project manager use or create to define the project team?
How should the facility manager ensure the gym meets staff expectations?
Who implements the strategic facility plan?
What action should you take to address the premature aging of a roofing membrane?
What action should be completed first when developing a real estate master plan?
What is the most common method to accelerate the completion of a project?
A facility manager may be responsible for status reviews on projects. Why are status reviews important and valuable?
A facility manager is responsible for this year's renovation projects. The Vice President has indicated that it is critical to develop and adhere to space and furniture standards while meeting corporate needs within budget. One of the most important projects is the renovation of four floors of a building which will house the Finance and Sales and Marketing Departments. In meeting with the management of each department, a list of needs that they expect in the renovations has been compiled. Some of the needs are easily met within corporate standards, while other needs would require unique solutions. The facility manager has been able to meet most needs of both departments and has also explained to the management of each department why all needs cannot be met.
A week after both departments move, the Vice President calls the facility manager and states employees in Sales and Marketing and Finance have indicated that they are dissatisfied with their space and that the facility manager was not responsive to their needs.
How should the facility manager verify that the groups are dissatisfied and rectify the situation?
What is one of the perspectives used by an organization when developing a balanced scorecard?
You work for a facilities management service provider that wants to improve its service delivery processes and has decided to analyze its performance data. What advice would you offer regarding the data analysis exercise?
What is the fourth stage in a well-established model of team development that consists of forming, storming, and norming?
A chargeback system for electrical power use is being proposed as a means to encourage reduced consumption and to lower utility costs. What approach might be MOST equitable in attaining this goal?
A research lab is moving into a newly-leased facility. Their last move was three years ago. They most recently shared a building with other functions, and the facility manager needs to determine whether they have any special facility requirements. How can the facility manager best identify any special needs?
A facility manager wants to implement a centralized work request center for facility requests. After market research, the facility manager finds several different ways to prioritize requests. Which criteria should be used to prioritize work requests?
In planning your operating budget for the next fiscal year, what should NOT be included?
What approach best promotes indoor environmental quality and health?
Which statement about fiber optic cable is correct?
An organization is considering relocating from leased building #1 into leased building #2. Leased building #1 is 55,000 sq. ft. costing $1,100,000 annually. Leased building #2 is 50,000 sq. ft. costing $1,100,000 annually. Building #1 can house 500 people and building #2 can house 580 people. The company's benchmark is $2,000.00 per person per year for leased space. What is the MOST important reason to know what the company's benchmarks are?
What is the BEST approach to using organizational communication to foster employee support for sustainability efforts?
What does the effectiveness of infrastructure resilience rely on?
A new department manager is not clear on the services provided by the facility management department and is often negative about facility management while at management meetings. How should a facility manager address the customer's expectations?
What is one of the most important aspects of an effective change management process?
What is a facilities register?
What is the MOST effective tool in managing change?
A facility manager has implemented a room scheduling system to improve workplace utilization and bundle services into a single transaction. Which two technologies BEST complement room scheduling technologies?
What is NOT a principle of designing a water-conserving system?
A facility manager has developed a new health and safety program. What should be the next step?
When are the laws of supply and demand relative to price?
Who defines quality within a facility?
When considering location alternatives, what should the facility management professional know?
Your company has been successful in obtaining business with a new client that has stores in malls and on campuses. You will be responsible for contracting and managing third-party services formerly managed by your new client's onsite managers at multiple retail locations. Your client has asked that, to the best of your ability, you retain current contractors and, more importantly, their staff members. The agreement between your company and the client requires that you reduce the client's expense for the contracted services by 6%. Who are the stakeholders in your newly obtained client?
You are tasked with building four conference rooms with standard conference features. The project scope and schedule are clearly defined. To minimize risk to the organization, what type of contract should be used to procure the needed services?
What is the definition of "real property"?
A company has decided to establish a long-range strategic facility technology plan. What is the first step in determining the future technology needs of the company?
What tool can a facility manager use to convince a superior that the current cost, services, and staffing levels are comparable to a similar industry?
What is the primary leadership goal for a Facility Manager?
What factors are included in the SMART approach to developing key performance indicators?
Which is the MOST important best practice to ensure a successful safety culture?
Which key document must a facility manager use when evaluating the Real Estate Master Plan?
Your senior leadership decided to implement an energy dashboard to track utility consumption. They want a baseline before commissioning has started to evaluate the results. How should this commissioning information be used on the dashboard?
A company is ready to sign a lease for a new location. The new space must be renovated before workstations can be moved. The facility manager is asked to provide the occupancy date. Why is providing the occupancy date information critical?
A facility manager is investigating the feasibility of purchasing a new gas-fired turbine. The turbine is expected to be in service for 12 years. The vice president of operations asked the facility manager to calculate how much the turbine will diminish in value each year over its service life. What is being calculated?
You are the Facility Manager for a retail strip mall with strong storefront style standards approved by the local government planning board. A long-term tenant, a Chinese restaurant, wants to construct a tile pagoda-style mansard that does not comply with the lease terms. How should you respond to this tenant’s request?
Which task should occur during the first phase of sustainable plan development?
What is one of the MOST common reasons implementing a Computerized Maintenance Management System (CMMS) fails?
When would an organization choose a lease with a purchase option?
You are looking for ways to bring a project plan in on budget and on time. The project is still in the planning phase. At this time, the project's staffing is set up to be contracted for everything except project management. You think that human resources might be a constraint that you could change to re-balance the project’s budget. Where would you look for human resources that would help bring down the project budget?
The Facilities Management Department manages several service agreements related to environmental stewardship. When reviewing these service level agreements (SLAs), what should the Facility Manager consider?
Which technology would be BEST to notify facility occupants during an emergency?
A tenant questions annual reconciliation charges for common area and operating expenses per their lease. What is the strongest business practice for ensuring accounting practices are sound?
Your snow removal contractor is required to remove snow at two inches but has not responded during a heavy storm. What steps will you take in the future to ensure site safety?
You provide integrated facility services for a client with a single site, including janitorial services. The client’s site has been granted LEED certification, including points for implementing a green cleaning policy. What should you do to meet the client's need for a green cleaning policy?