A business analyst (BA) wants to estimate the potential value delivered by a set of requirements and design options by targeting a small group of stakeholders to understand their perceived value and expectations. The BA is going to organize a discussion during which feedback is collected.
Which technique will be used?
A business analyst (BA) is preparing to specify requirements. Various attributes can be specified for each requirement or set of requirements.
Which approach contains a suitable set of attributes?
A team of business analysts (BAs) were assigned to review an enhancement request that would involve changes in a stockroom and the inventory of products. The changes will impact several groups of people and the amount of savings is in excess of $1 million dollars. The recommended process improvement will be presented to management for approval.
What should the team do first?
An organization is trying to streamline its current processes to improve performance and reduce costs. A business analyst (BA) conducted a process improvement workshop and identified the following issues as the top three items to be addressed:
1: There are multiple teams to define systems, functionality, and content, in many instances, multiple teams are defining the same Functionalities while other functionalities are not being defined at all. leading to unclear understanding of business requirements
2: Product specification forms are published each year. A comparison tool is used to evaluate specification differences between yearly releases; but does not adequately identify changes between versions and needs to be improved.
3: Training consists of a new team member shadowing a seasoned team member. There are no written training materials or formal training sources therefore training is inconsistent and not meeting the needs of the organization.
The BA learns that formal training programs are not often devised for teams as small and diverse as this team, but still believes it is a viable solution to the training need. What type of analysis would help the BA gain approval to proceed with creating this type of training program for this team?
Company A is a nation-wide leader in commercial demolition. Having just celebrated its 100th year of operations, the company decided to begin doing work internationally. The current system used for reporting company finances is unable to keep pace with the potential demands of doing work in geographically dispersed locations. Therefore, the company decided to replace its client-based Profit & Loss (P&L) reporting system with a more robust, web-based system. This will ensure transparency across the organization and enable better decision making.
The business analyst (BA) at Company A has recently completed several rounds of elicitation to determine the requirements for the new, web-based system. Over 1250 requirements were elicited. An initial Requirements Traceability Matrix (RTM) has been drafted, and a subset of the RTM can be seen below:
The risk associated with Requirement ID F-P0001 is HIGH. The BA has gone back to the Crew Chief to determine why this requirement's risk is HIGH. The Crew Chief stated that it was based on an assumption.
Which of the following assumptions would make this requirement's risk high?
A very large insurer of General Liability and Property Damage insurance has an upward trend of increased claims over the past 5 years.
The Risk Control Area for that company has just completed a 12 month Pilot of a new improved Risk Control Site.
The purpose of the site is to help their customers manage their exposures and ideally prevent them from having claims There were 100 customers that were part of the Pilot that represented 25 different industries. The business goals were to increase use of the site and provide tools to help customer awareness of their exposures, so that they may reduce existing exposures and ultimately reduce claims.
The sites Features were as follows:
* Improvements to the search engine to all customers to search for articles, tools and services on the site
* A checklist function that allow customer to create their own unique Checklists or utilize a sample provided by ABC company to use daily, weekly etc for an area of their facility.
* A promotion feature - where Risk preventing Articles, and tools on the site are marketed toward a customer.
* A profile section allowing for Customer Name, Address and contact Phone number.
Alter the 12 month pilot the business sponsor received an assessment of what was working and what was not. The Assessment of the pilot revealed overall site activity had significantly increased, however only 5% of the time the promotions were viewed. And the most shocking was that total claims increased by nearly 20% for these 100 customers during the pilot period. The business sponsor was perplexed as he had an expectation of reduced claims and at least for 30% viewing of promotions since the project team had spent a lot of careful time and effort on this feature. A BA was assigned to do further analysis regarding the low use of the promotions and why claims were not being reduced.
Regarding the use of promotions the BA looked into other similar companies to see what they did differently to get their customer to look at their promotions. The BA found that similar companies had promotions that targeted the industry the customer was in so it was more relevant to them and they were more interested to view the promotion. In addition the BA sent out a survey to all 100 pilot customers asking probing questions about what they thought of the site and if they felt it had decreased their exposure to risk sufficiently. The Survey responses came back with raving positive comments and providing examples of how the site had been helping in the reduction of claims from the customer's perspective. In addition the survey also revealed insight that the customers found the promotion often irrelevant to their industry.
The BA asked for a dump of all documentation of the 1000 claims that were filed over the 12 month pilot period. The BA found the nearly 90% of the claim filed were all in one region of the country and were all for property damage related to several severe winter storms in the region and the claims were nearly all unavoidable by the customers. The BA brought all this analysis back to the business sponsor and made the recommendation to the business sponsor to require the customer to select 1 of 25 industries in their profile. This would in turn allow for the ability to show industry specific promotions and promote search results relative to a customer's industry to be sorted at the top giving the customer a more personalized experience.
What was the business sponsor looking to validate about the use of promotions?
The business analyst (BA) is preparing to determine the impact of various risks associated with the business analysis effort currently underway.
Which of the following would the BA use as an input into the assessment of risk?
The business analyst (BA) is not having great success scheduling stakeholder meetings. Stakeholders say they are too busy or there are higher priority meetings on their calendars. The BA is concerned, knowing that stakeholder availability, attitude, and willingness to engage will impact the timeliness of project delivery as well as the.
After releasing its beta version of a travel assistance mobile application, a travel company has received feedback from a public survey proposing new features. The company is struggling with the large number of ideas and would like to make a decision on which to consider in the next implementation cycle.
Which of the following considerations should be used first for filtering ideas?
A financial institution engaged in mortgage lending has embarked on a business process improvement initiative to eliminate the activities that hinder growth to ultimately improve the success rate of its mortgage business. As a benchmark for identification, the institution is keen on improving any business process that has less than a 75% success rate. The institution has appointed a business analyst (BA) to review the business transactions for the processes of origination, payments, and closures, as well as identify opportunities for improvements and recommend solutions.
The BA has collected the following information over the last three months pertaining to these business processes:
•All the business processes are at their maximum capacity in terms of the current number of transactions.
•Each business process has a certain number of rejects and the reasons for rejection include documentation, verification, collateral, and funding. Funding rejects occur when the bank's customers have failed to make payment of their mortgage processing fee or mortgage closure payment.
The BA has also recommended the use of documentation checklists as a solution to eliminate the documentation rejects.
If the financial institution always works at full capacity month to month and the new success rate continues to remain the same after implementing the BA's recommendation, what is the average number of successes per month for the mortgage closure process, if the current process capability were increased by 50%?
An organization is trying to streamline its current processes to improve performance and reduce costs. A business analyst (BA) conducted a process improvement workshop and identified the following issues as the top three items to be addressed:
1: There are multiple teams to define systems, functionality, and content in many instances, multiple teams are defining the same functionalities while other functionalities are not being defined at all leading to unclear understanding of business requirements.
2: Product specification forms are published each year. A comparison tool is used to evaluate specification differences between yearly releases; but does not adequately identify changes between versions and needs to be improved.
3: Training consists of a new team member shadowing a seasoned team member. There are no written training materials or formal training sources therefore training is inconsistent and not meeting the needs of the organization.
What analysis approach must the BA use to determine changes required to address the training needs?
An organization has a procedure for receiving requests from its customers: investigating each and then replying with an answer. The general manager asks a business analyst (BA) to identify ways to improve the current practice because it takes too long for the requests to be answered.
Which of the following techniques will the BA use to review the tasks?
A company with a big information technology (IT) department has hired a lead business analyst (BA) to enhance its business analysis practices. The lead BA discovers that sponsors are not satisfied with project outcomes. Developers complain about incomplete, ambiguous, and changing requirements. All stakeholders, including project managers, are blaming long cycles of analysis for the delays. The business analysts, in turn, feel overwhelmed with the number of projects and frustrated by the lack of collaboration from reviewers of their deliverables. All of the evidence is anecdotal and none of the groups could strongly substantiate their opinions.
The lead BA wants the BAs to report anticipated and actual completion dates for their deliverables, as well as the time spent on planned and unplanned activities. What is the lead BA trying to do by analyzing the results of such measurements?
A business analyst (BA) is working on a payment system (PS) implementation. A set of systems which should interact with a new system has been identified. The business analyst defined that a user with role of "Supervisor" in the PS must pass a two-factor authentication before an execution of the functions: "Change system parameters" and "Set up new supervisor." A user must have the role of "Supervisor" to use the standard functions "Send mail notification" or "Send SMS notification".
The BA defined the following use cases:
•"Change system parameters"
•"Setup new supervisor"
•"Send mail notification"
•"Send SMS notification"
•"Send notification"
•"Pass a two-factor authentication"
The BA wants to create a Use Case diagram.
Which technique should be used to define a communications protocol between the PS and other systems?
A business analyst (BA) was presenting requirements to all stakeholders, after having reviewed, structured and organized the requirements. The requirements were being presented in the form of multi layered business process models, using standard notations with proper sequencing of tasks. During the presentation, the project manager points out a few of the missing, inconsistent, and contradictory requirements.
What did the BA fail to perform?
The seminar administrator reviewed these three diagrams and asked the BA to create a fourth diagram to model the various levels that a trainee goes through (e.g., white belt to yellow belt yellow belt to green belt etc). What modeling technique will the BA use to create this diagram?
A national branch of a global company is struggling to improve business processes of its Public and Government Affairs (PGA) department. To work with external stakeholders effectively, PGA employees need to collect, manage, and exchange a vast amount of information. Complex cases involve collaboration of many employees from different departments. The ability to share information and to coordinate corresponding activities is crucial for the company's growth plans. Their current tools and practices do not serve the purpose well. The existing system, which was deployed a couple of years ago, has only a few active users. The majority of PGA employees avoid using it because the system is hard to use and lacks needed functionality. Consequently, available information is mostly unstructured and stored either locally or on a shared network drive. Some of the information exists only in a paper form.
The branch's PGA head, who sponsors the project, wants to implement a configurable solution that two other branches successfully deployed several months ago. Both deployments were done by three solution consultants, who will be available to assist in the project. They will be responsible for tailoring the solution to PGA needs, as well as for training the PGA staff. With their help, the sponsor plans to complete the project in approximately three months.
The solution consultants reside in another country 7 hours ahead of the rest of the project team. They will be available part-time, but are planning two one-week long trips to the PGA central office to conduct initial training and to participate in the final deployment of the system into production. The consultants, in turn, expect a business analyst (BA) to assist in collecting necessary data and defining customization requirements.
A BA suggests interviewing employees to elicit user requirements and then performing a gap analysis to identify solution customization requirements. However, the sponsor believes that it will be a waste of time because the employees do not know how the process should work in the future. The sponsor expects the solution to help shape their process and wants to start with the solution as is, amending it as necessary based on the user feedback.
What should the BA do?
A business analyst (BA) is working on a payment system (PS) implementation. A set of systems which should interact with a new system has been identified. The business analyst defined that a user with role of "Supervisor" in the PS must pass a two-factor authentication before an execution of the functions: "Change system parameters" and "Set up new supervisor." A user must have the role of "Supervisor" to use the standard functions "Send mail notification" or "Send SMS notification".
The BA defined the following use cases:
•"Change system parameters"
•"Setup new supervisor"
•"Send mail notification"
•"Send SMS notification"
•"Send notification"
•"Pass a two-factor authentication"
The BA wants to create a Use Case diagram.
What standard relationship should be defined between "Change system parameters", "Setup new supervisor" and "Pass a two-factor authentication"?
A non-profit utility company has 900 employees, a majority of whom are hourly employees and must track their time using a paper based process. A few years ago, the Director of Human Resources purchased a software system to eliminate the current paper-based time reporting process. No requirements specific to the utility company were defined prior to the purchase. A team was formed to implement the software. During implementation process, the team discovered the software lacked functionality and was not robust enough to support the general ledger requirements The company stopped the effort and incurred a 1500.000 USD loss on the cost of the software.
This year, the Director of Finance requested that a team investigate the current paper-based time reporting process and recommend solutions. The Director of Finance feels that the Director of Human Resources must be involved as a critical stakeholder The Director of Human Resources is still bitter about the last effort because the process stopped.
During a design review meeting to discuss the future state, all stakeholders are in agreement except the Director of Human Resources. Who makes the final decision?
A software development company is in the process of creating a new product for their customer base. It has been several years since such a project has been initiated and the organization has created a new team to own and develop the product. The project team will be evaluated by the successful adoption of the product, which will be developed over the next 12 months.
The team's business analyst (BA) has analyzed the current state in partnership with the product owner and has been meeting with senior management to identify the goals that need to be attained. A broad view of the business has been analyzed in order to have an understanding of how the company is currently providing value to its customer base.
What has the BA evaluated to help determine value of the project?
A national branch of a global company is struggling to improve business processes of its Public and Government Affairs (PGA) department. To work with external stakeholders effectively, PGA employees need to collect, manage, and exchange a vast amount of information. Complex cases involve collaboration of many employees from different departments. The ability to share information and to coordinate corresponding activities is crucial for the company's growth plans. Their current tools and practices do not serve the purpose well. The existing system, which was deployed a couple of years ago, has only a few active users. The majority of PGA employees avoid using it because the system is hard to use and lacks needed functionality. Consequently, available information is mostly unstructured and stored either locally or on a shared network drive. Some of the information exists only in a paper form.
The branch's PGA head, who sponsors the project, wants to implement a configurable solution that two other branches successfully deployed several months ago. Both deployments were done by three solution consultants, who will be available to assist in the project. They will be responsible for tailoring the solution to PGA needs, as well as for training the PGA staff. With their help, the sponsor plans to complete the project in approximately three months.
The solution consultants reside in another country 7 hours ahead of the rest of the project team. They will be available part-time, but are planning two one-week long trips to the PGA central office to conduct initial training and to participate in the final deployment of the system into production. The consultants, in turn, expect a business analyst (BA) to assist in collecting necessary data and defining customization requirements.
The solution consultants have composed a spreadsheet with all requirements that are already implemented in the solution. The requirements in the catalog are organized partially by user tasks and partially by system features. The branch has distinct definitions of PGA user roles and uses a different approach to structuring requirements specifications.
How should the BA organize the customization requirements?
A major manufacturer of popular beverages has appointed a local distributor to serve a specific territory. The demand for the beverages has a pronounced seasonal pattern. The distributor performs well overall, but is repeatedly unable to keep up with fulfilling many customer orders during peak demand periods. The distributor's current delivery capability is stretched to deliver 60 tons of merchandise per day whereas the season's peak demand periods need a daily delivery capability of up to 100 tons.
The distributor is under pressure to fully meet the year-round market demand in order to stay in business. The distributor's management wants to identify and consider more cost-effective options as resorting to adding more trucks and drivers would not be economically feasible.
A business analyst (BA) has spent several days observing and measuring the warehouse activities to understand the situation and to gain insights into possible solutions. The delivery workflow is a four-step process: (1) picking the orders and assembling them on trays, (2) bringing the trays to the loading bay, (3) loading the orders into trucks, and (4) delivering the orders to customers. As the following table illustrates, overall performance depends is dependent on five major resources: (1) the workers who pick the orders and load them into trucks, (2) the tallyers who check the orders, (3) the drivers, (4) the trucks, and (5) eight loading bays (LBs).
Each truck can only make two trips a day. The BA has noticed that only 30% of trips have their orders available for loading when a truck arrives. Otherwise the truck has to wait one extra hour until the orders are picked and brought to the loading bay.
If trucks are the only constraint, approximately how many hours are lost due to this downtime?
A company with a big information technology (lT) department has hired a lead business analyst (BA) to enhance its business analysis practices The lead BA discovers that sponsors are not satisfied with project outcomes. Developers complain about incomplete, ambiguous, and changing requirements. All stakeholders including project managers, are blaming long cycles of analysis for the delays The business analysts, in turn feel overwhelmed with the number of projects and frustrated by the lack of collaboration from reviewers of their deliverables All of the evidence is anecdotal and none of the groups could strongly substantiate their opinions.
What should the lead BA implement to identify areas of improvement?
A software development company is in the process of creating a new product for their customer base. It has been several years since such a project has been initiated and the organization has created a new team to own and develop the product. The project team will be evaluated by the successful adoption of the product, which will be developed over the next 12 months.
The team's business analyst (BA) has analyzed the current state in partnership with the product owner and has been meeting with senior management to identify the goals that need to be attained. A broad view of the business has been analyzed in order to have an understanding of how the company is currently providing value to its customer base.
After the BA completed the initial analysis, the information is reviewed with leadership. At this point in the project, what will the BA be presenting?
A project is implemented using a predictive approach. Unfortunately, a lot of change requests (CR) have been raised. A project manager (PM), who should approve each change request, is overworked.
What could the business analyst (BA) propose to make things better?
A national branch of a global company is struggling to improve business processes of its Public and Government Affairs (PGA) department. To work with external stakeholders effectively, PGA employees need to collect, manage, and exchange a vast amount of information. Complex cases involve collaboration of many employees from different departments. The ability to share information and to coordinate corresponding activities is crucial for the company's growth plans. Their current tools and practices do not serve the purpose well. The existing system, which was deployed a couple of years ago, has only a few active users. The majority of PGA employees avoid using it because the system is hard to use and lacks needed functionality. Consequently, available information is mostly unstructured and stored either locally or on a shared network drive. Some of the information exists only in a paper form.
The branch's PGA head, who sponsors the project, wants to implement a configurable solution that two other branches successfully deployed several months ago. Both deployments were done by three solution
consultants, who will be available to assist in the project. They will be responsible for tailoring the solution to PGA needs, as well as for training the PGA staff. With their help, the sponsor plans to complete the project in approximately three months.
The solution consultants reside in another country 7 hours ahead of the rest of the project team. They will be available part-time, but are planning two one-week long trips to the PGA central office to conduct initial training and to participate in the final deployment of the system into production. The consultants, in turn, expect a business analyst (BA) to assist in collecting necessary data and defining customization requirements.
What should define the timing of business analysis work in this project?
After the new report "Customer Sales by Date" was deployed last week, the sales team is now unable to generate the previously existing report "Consolidated Sales by Customer, " which is causing customer dissatisfaction.
What could the business analyst (BA) have assessed to prevent this situation?
A company with a big information technology (IT) department has hired a lead business analyst (BA) to enhance its business analysis practices. The lead BA discovers that sponsors are not satisfied with project outcomes. Developers complain about incomplete, ambiguous, and changing requirements. All stakeholders, including project managers, are blaming long cycles of analysis for the delays. The business analysts, in turn, feel overwhelmed with the number of projects and frustrated by the lack of collaboration from reviewers of their deliverables. All of the evidence is anecdotal and none of the groups could strongly substantiate their opinions.
Even after dozens of reviews, some stakeholders refuse to sign off on the requirements specification documents because of a few questionable requirements. This puts the projects at risk and creates tension between the participants. What should the lead BA do first?
A non-profit utility company has 900 employees, a majority of whom are hourly employees and must track their time using a paper based process. A few years ago, the Director of Human Resources purchased a software system to eliminate the current paper-based time reporting process. No requirements specific to the utility company were defined prior to the purchase. A team was formed to implement the software During implementation process, the team discovered the software lacked functionality and was not robust enough to support the general ledger requirements The company stopped the effort and incurred a $500,000 USD loss on the cost of the software.
This year, the Director of Finance requested that a team investigate the current paper-based time reporting process and recommend solutions. The Director of Finance feels that the Director of Human Resources must be involved as a critical stakeholder. The Director of Human Resources is still bitter about the last effort because the process stopped'.
Which of the following is included in performing a stakeholder analysis?
A national branch of a global company is struggling to improve business processes of its Public and Government Affairs (PGA) department. To work with external stakeholders effectively, PGA employees need to collect, manage, and exchange a vast amount of information. Complex cases involve collaboration of many employees from different departments. The ability to share information and to coordinate corresponding activities is crucial for the company's growth plans. Their current tools and practices do not serve the purpose well. The existing system, which was deployed a couple of years ago, has only a few active users. The majority of PGA employees avoid using it because the system is hard to use and lacks needed functionality. Consequently, available information is mostly unstructured and stored either locally or on a shared network drive. Some of the information exists only in a paper form.
The branch's PGA head, who sponsors the project, wants to implement a configurable solution that two other branches successfully deployed several months ago. Both deployments were done by three solution consultants, who will be available to assist in the project. They will be responsible for tailoring the solution to PGA needs, as well as for training the PGA staff. With their help, the sponsor plans to complete the project in approximately three months.
The solution consultants reside in another country 7 hours ahead of the rest of the project team. They will be available part-time, but are planning two one-week long trips to the PGA central office to conduct initial training and to participate in the final deployment of the system into production. The consultants, in turn, expect a business analyst (BA) to assist in collecting necessary data and defining customization requirements.
The solution consultants have composed a set of as-is solution documents. A spreadsheet contains a catalog of brief definitions of all requirements with priorities assigned to them. A separate document explains data models and user interfaces. For the new and changed requirements, the BA wants to capture additional attributes such as the source, reason, complexity, and priority of change. Some of these requirements can be reused in other work.
How should information for these requirements be managed?
A business analyst (BA) asks participants in a workshop to write down their ideas about the feature being built on sticky notes place them on the wan and then group the ideas into similar themes. The BA is using, this technique to:
An insurance company wants to implement a business intelligence solution to consolidate data from various different internal system to provide a better understanding of their customer base.
A business analysis (BA) is engaged to put together a tender (bid) to be sent to various business intelligence providers and implementation partners. Among other information the business analysis requests the following:
* Licensing costs for year 0 based on needing 1 Central processing Unit (CPU) license
* Licensing costs for specific user types such as Report Creators Online Analytical Process (OLAO) user and Power users
* Predicted licensing costs for renewing in Years 1 and 2
* Full implementation costs
After reviewing the received vendor responses the project team shortlists the candidates to 3 and the BA structures the received information as follows:
The Insurance company has a maximum bucket of $310,000 for the entire to implementation and operation over the first three years. Which vendor or vendors meet that criterion?
Before the start of a large, cross functional change effort, the team of Business analysts (BAs) assigned decided they need something to help them ensure requirements collectively support one another and do not conflict. What option would provide the consistency they are looking for?
What is the time difference in days between the shortest and longest implementation?
A health insurance provider undertakes enhancements to its mobile application platform and finalizes the following capabilities as part of the scope of the next release:
I. Ability to integrate online maps and global positioning system (GPS) technology with the mobile application In real time to display location of service providers in the subscriber's vicinity that participate in the subscriber's plan network.
II. Ability for the subscriber to lookup the service providers by specifying either a postal code or a search area radius in miles.
III. Ability for the subscriber to initiate the download of fee information for one or more service providers in a single request.
Through requirements workshops the business analyst elicits the following detailed business requirements:
1. The company's mobile application platform must support real time integrate with the following third party systems:
A GPS System
B. Postal Code Validation
What is the appropriate model type to assist the stakeholders in testing the performance and visual aspects of requirements 3 through 11?
A business analyst (BA) is working on improving solution performance and increasing value. The BA discovers that a set of interfaces and activities do not contribute to the final product either directly or indirectly What should the BA recommend?
A business analyst (BA) is assessing tie different solution proposals. What type of financial calculation would the BA use to determine which solution is worth investing in based on its breakeven point?
A large insurance company wants to buy a new claims processing system or upgrade one of its two existing system. Each year the claims department is given a $3.5 million budget to spend. Time is of the essence since there are tome regulatory charges that will be coming the following year that will require several features that currently neither one of the two claims System currently support.
There are eight stakeholders involved in this initiative. There are local to where the claim system are managed, while five are located across the country. The business analyst (BA) struggled to get all stakeholders to agree on the desired features but ultimately got agreement on ten identified key features for the new claims system. The BA was able to build a current state and future state process model which included all ten key features.
System a process 75% of the company's claims. It is 5 years old and the claim processors love it because it is easy to use. However, it must go offline for two hours each day. The code is very module so it does have flexibility to be modified. To upgrade system A to have all ten features it would cost $5 million. System A would be at capacity if it were to process all of the company's claims.
System B process 25% of the company's claims. It is an older mainframe system, but rarely goes offline. It could easily handle double the number of claims that system A processes. However, it has a lot of legacy code and would cost $6 million to upgrade.
Both systems have some of the desired key features. But neither system has all ten. The cost to buy a new system would be $7 million.
Below is the estimated cost for each feature in priority order.
If System A is unanimously selected to be the system for upgrade but the technical lead says that System A will have to be taken offline for 3 months, what kind of strategy should the project team develop while system A is offline?
A business analyst (BA) was developing an outline of the timing of business analysis activities with the project manager. What factors may impact the Timing of the activities the BA is performing?
A business analyst (BA) is preparing for observation. A passive approach has been selected for establishing performance metrics. What should be identic for the next step?
A business analyst (BA) conducts a process analysis on the business analysis practices that were used on the previous major implementation. From this the BA identifies and documents that there are three improvement areas which would make the business analysis process more efficient In which business analysis artifact does the BA document these measures of improvement for the next piece of analysis work?
The table illustrate the statement of cash flower for a courier company for the last fiscal year:
Due to aggressive market competition the management of the company performed a strategy review and based on their0-findings and the current market conditions, they came up with strategic and tactical changes in order to keep a competitive market position.
In order to strength customer retention strategies through a new competitive advantage, the company is considering implementing a live parcel tracking system. The added value will be that the customers may determine the exact location on of the parcel whether it is in a warehouse, crossing the ocean through an overseas the exact location of th parcel whether it is in a warehouse, crossing the ocean through an overseas the ship, or travelling in a delivery truck at any time. The system tracks the location of the parcel by tracking the vehicle in which it is contained. However, for a group of old delivery trucks, it was noticed that the engine sound and vibration disturbed the tracking signal and caused of management would like to sell these vehicles and replace them with newer ones, the Chief Financial Officer (CFO) was strongly against that approach. The CFO argoad that instead of hanging tracking devices on the trucks body they can have the truck drivers manually send the truck send the truck location from a hand held mobile device every 20 minutes.
The CFO's resistance to replacing the older vehicles represents which type of cost?
A business analyst (BA) is assigned to a project which has two main stakeholders: a highly regulated government agency and a less formal private company. To select the business analysis approach, the BA mi! conduct a meeting with representatives from each entity to decide on the level of formally needed for requirements and design specifications. During the meeting, what should the BA’s strategy be?
A busmen analyst (BA) is assigned a new project to improve a delivery process. Which of the following does the BA create as an output of the initial meeting with experts?
A business analyst (BA) has completed requirements elicitation and modeling on a project to implement a new case management system. During analysis of the requirements, the BA notices that one of the requirements appears to be in conflict with the company's case management policies. What should the BA do?
A business analyst (BA) working on a recently implemented project is approached by the sponsor to provide artifacts that can be used organization wide for the long -term. Which of the following should the BA provide?
A business analyst (BA) is eliciting requirements to automate existing manual processes for fulfilling end users service requests. There is pressure from management to automate the process quickly using a commercial off-the-shelf (COTS) tool. The COTS solution has various modules including one for service request automation that has yet to be implemented in the organization. What e the BA's first step?
Before investing further in the project, a customer and the key stakeholders of the project want to be able to visualize the final product. Which elicitation technique should the business analyst (BA) select?
A business analyst (BA) is preparing a requirement package for access management system. A state diagram foe entity 'User* has been prepared. The BA wants to check the completeness of requirements by comparing different models. Which diagram should be used with a state diagram to verity that all functions are defined to work with entity "User" for the different roles?
The stakeholder of a new product that is in early adaptive development has requested a change to an approved feature. How should the business analyst (BA) handle this change?
A business analyst (BA) had identified redundancy in the process for the first contact resolution for customer issues: currently two separate a visions handle this task. A new solution identifies a single point of contact that will eliminate the redundancy. What can the BA do to highlight the required changes to the structure?
The business analyst (BA) presented a concept model during a requirements walk through to the project sponsor, implementation subject matter expert and operational support start. While the presentation was clear to the project sponsor the other stakeholders were unsure about the impacts to their respective daily tasks. What should the BA include in the next walk through, so that all stakeholders have a better understanding of the requirements?
The business analyst (BA) works in a global company and the majority of stakeholders are located in different countries The BA already explained the core requirements during the initial meetings. However due to the time zone differences it has been cumbersome to organize further meetings. What method should the BA use so the stakeholders can review the document before final approval?
A business analyst (BA) wants to create a high-level Overview of a business process as a part of an exploratory analysis. The sponsor has asked for a model that demonstrates the movement and transformation of data between entities and processes. What technique should the BA use?
The table illustrate the statement of cash flower for a courier company for the last fiscal year:
Due to aggressive market competition the management of the company performed a strategy review and based on their0-findings and the current market conditions, they came up with strategic and tactical changes in order to keep a competitive market position.
In order to strength customer retention strategies through a new competitive advantage, the company is considering implementing a live parcel tracking system. The added value will be that the customers may determine the exact location on of the parcel whether it is in a warehouse, crossing the ocean through an overseas the exact location of the parcel whether it is in a warehouse, crossing the ocean through an overseas the ship, or travelling in a delivery truck at any time. The system tracks the location of the parcel by tracking the vehicle in which it is contained. However, for a group of old delivery trucks, it was noticed that the engine sound and vibration disturbed the tracking signal and caused of management would like to sell these vehicles and replace them with newer ones, the Chief Financial Officer (CFO) was strongly against that approach. The CFO argued that instead of hanging tracking devices on the trucks body they can have the truck drivers manually send the truck send the truck location from a hand-held mobile device every 20 minutes.
What could the business analyst (BA) do to gain consensus between the CFO and other Management?
The solutes presented by a business analyst (BA) to the stakeholders eliminated the need to maintain different variations of ship-to-country and location-to-rout* for various freight carriers. Instead, the routing would use a standard carrier code, giving the business me flexibility to just ship to new countries without raising a change request to IT. which was the current road-block to business. What opportunity did the BA present to the stakeholders?
Company A has been engaged to provided solution software to Company B as part of a combined service offering to Company C.
The initiative requires a sub project for Companies A and B learn Company Cs statutory requirements, a sub project for Company A to write custom functionality for the solution, and a sub project for Company B to develop infrastructure and support for the solution as well as the main project of implementation and cutover from Company Cs current data processing solution to the service from Company B, How does the business analyst (BA) assign requirements to the various solution components to ensure all objectives are met?
After the implementation of a new financial solution the business analyst (BA) observes that the performance of a solution does not meet the anticipated benefits detailed in the original business case. What is a technique the BA can use to understand the reason for that?
After determining mat the enterprise culture was the driving force behind recent solution change decisions a business analyst (BA) has decided to conduct an enterprise-wide cultural assessment. What information can the 8A expect to learn from the results?
During a retrospective, the project team agrees the way they organized the user stories during the first sprint could be improved. The business analyst (BA) plans to make the stones more accessible going forward. Which of the following will the BA update?
What is the degree to which a set of inherent characteristics fulfills requirements.
Mary is the business analyst for your organization. She asks you what the purpose of the assess capability gaps task is.
Which of the following is the best response to give Mary?
Enterprise analysis provides many things for an organization.
All of the following are tasks included in enterprise analysis except for which one?
Holly is the business analyst for her organization. Management has asked Holly to create a document that will define solution alternatives and how each identified solution may provide an expected business benefit to meet the identified business need. Management has asked Holly to provide data and statistics in this document to support her claims and findings.
What type of document is management asking Holly to create?
All of the following are techniques that can be used to specify or model requirements except for which one?
Which of the following processes can start with the source of problems or with the problem itself?
As part of the requirements analysis a business analyst can use the same tools and techniques to model the current state of an organization.
All of the following are valid reasons why would a business analyst want to create a current state domain model except for which one?
You are the business analyst for your organization and are preparing for the conduct elicitation activities. You'll have six inputs as you prepare for this activity.
Which one of the following is not a valid input for the requirements elicitation activity?
You are completing the prepare for elicitation process for an identified problem in your organization. The prepare for elicitation process requires three inputs for this process.
Which one of the following is not an input that will help you prepare for the elicitation activities?
A business analyst is helping management determine which solution they should choose. As it happens that the organization can only choose one of the two solutions due to time and resource restrictions. Solution A
worths $456,000 to the organization while solution B worths $565,000 to the organization. While solution A costs less, it is less risky and takes less time to complete so management elects to seize Solution A.
What is the opportunity cost?
Which of the following models defines the name of the data, data aliases, and description of system data?
Martha is observing Gary complete several activities as part of her requirements elicitation process. Martha is simply observing the steps Gary takes to complete his work and she is taking notes. In this instance Martha does not ask Gary any questions.
What type of observation technique is Martha completing?
You have identified several stakeholders that you believe are kinesthetic learners.
Which statement best describes the kinesthetic learning approach?
The RGQ Organization utilizes a change log.
What is a change log?
You are the business analyst for your organization and are leading a presentation about an identified problem. This presentation will help the stakeholders to understand the problem and it will help you when you begin to elicit requirements from the stakeholders.
Which type of learner learns best through the presentation of models?
You are the business analyst for your organization. Your current project is using a plan-driven approach for the requirements, business analysis, and monitoring.
Which one of the following statements best describes the plan-driven approach to business analysis planning and monitoring?
Management would like you to front-load the requirements with the most risk requirements.
Why would management prefer the risky requirements first in the prioritization?
You are completing the requirements for vendor selection and need to create a procurement form that will ask the vendor to provide only a price for commercial-off-the-shelf solution.
What type of procurement form will you need to provide to the vendor?
Henry is the business analyst for his organization and is completing the conduct elicitation activity. Part of this activity is to record the results of the requirements elicitation process.
All of the following are acceptable elements for requirements documentation except for which one?
Which of the following is a narrative description of the work required for the project?
Which one of the following is the most accurate definition of the solution scope?
Marcy is the business analyst for her organization. She is completing the business analysis task of defining the business needs. She has the business goals and objectives and the requirements stated documentation.
What must she confirm about the requirements stated documentation before defining the business need based on her analysis?
Which of the following tasks does not rely on other activities, and no other activities rely on this task completing?
Your organization needs to adapt to the change economy, new technologies, and an increase in competition in order to survive. They've asked you to complete a business analysis approach that will help them change their organizational policies in order to achieve their goals and objectives.
What business analysis technique has this organization asked you to complete?
Which of the following is a procurement document?
You are the business analyst for your organization and need a method to requirements elicitation from nearly 12,000 stakeholders. You want a method to quickly capture this group's feelings and thoughts to identify what the majority of this group needs and wants in a new solution your organization may create.
What requirements elicitation technique can be used in this scenario?
Which of the following is a process of adding labor to a project to reduce the project duration?
What requirements elicitation involves carefully selected stakeholders and subject matter experts for a short, intensive period (usually for one to a few days) to define and document the requirements for a solution?
Which of the following statements best describes the purpose of the confirm elicitation results process?
You are the business analyst for a large software development project. There are several issues that must be resolved by certain dates or the problem will prevent the project from advancing.
What technique can you use to track problems with the requirements?
Which of the following is the process of identifying and assessing factors that may jeopardize the success of a project or the achievement of a goal?
A business analyst (BA) is facilitating a meeting between process owners to capture the business rules for a workflow solution. One of the attendees expresses a strong opinion that the solution will not deliver the expected value.
How will the BA ensure the process owner remains engaged and will support the change?
A business analyst (BA) at a regional bank has recently been assigned to assist on a project to expand into new markets. The chief executive officer (CEO) envisions the bank as a national brand and has asked the chief financial officer (CFO) to monitor project progress closely. The project manager (PM) has asked the BAs on the team to recommend an appropriate business analysis approach.
Based on the nature of the project and the industry, which approach should they recommend?
Whatare timeless events that show progress in the project.
These are typically achieved at the end of phase in the project lifecycle.
Which of the following is the process of developing a document that formally authorizes a project or a phase?
Which of the following types of charts shows which resources are needed in the project and allows you to group the resources by project phase or other attributes?
Which of the following processes is used by organizations to set the risk tolerance, identify the potential risks, and prioritize the tolerance for risk?
Which of the following is a conversation between one or more speakers centering on one specific topic?
An online stock trading system is under implementation.
Which of the following events can be considered as a trigger for re-prioritization?
The objective of a solution implemented was to increase the number of customer calls resolved per hour.
When using basic statistical sampling concepts, what does the business analyst (BA) need to consider?
Which of the following charts is important to ensure that the roles and responsibilities of those involved in a task are tracked?
Which of the following techniques involves attempting to make and numerically determine the probability of various adverse events and measuring the likely extent of the losses?
In a requirements elicitation effort, the business analyst (BA) needs to define boundaries for business domains, categorize and create a hierarchy of items, and show data sources and their relationships for specific audiences.
Which of the following modeling formats should the BA use?
When does the lessons learned document is updated?
Whilst working on business requirements to improve a process, a business analyst (BA) has created flowcharts from the viewpoint of several different users. The stakeholders have expressed some confusion because the flows seem inconsistent.
What ensures that the process models relate to each other?
A business analyst (BA) has been writing requirements for a project that has several stakeholders with varying levels of product expertise.
What must the BA take into consideration to meet stakeholder perspectives?
All of the following are examples of transference risk response except for which one?
Which of the following communicates from the program-level perspective – a clear understanding and statement of the technical objectives and the end products, services, or results of the work to be performed?
A company wants to launch an existing product in another channel and the business analyst (BA) is starting to perform the stakeholder analysis.
Legend: Influence/Impact 1 to 5 (1 = very limited impact/influence: 5 = very high impact/influence). Considering the analysis, what values for influence and impact will the BA assign to the marketing?
A project's change in scope is assessed and a newly assigned business analyst (BA) is unsure how to communicate the findings and final decision to the wider stakeholder group.
In which of the following can the BA find this information?
Which of the following component of the communication model is responsible for transferring the message between two or more entities?
What portion of the communications model could be defined as the translator?
Which of the following participants have to keep the minutes and details of the conversation during Interviews?
A big construction company has grown into a group of 17 companies spread across the country. The rationale behind forming the group was to become more competitive in bidding for federal and regional government contracts. Another reason was to increase consolidated profitability by lowering the cost of materials and using combined assets more efficiently. Disjointed technological capabilities of the individual companies impede gathering the data needed to make decisions on both handling materials and allocating the resources.
What improvement opportunity does this represent?
A business analyst (BA) plans to hold a workshop next week to elicit requirements for a project. In an informal conversation, another employee mentioned that one of the attendees is likely to be unhappy about the project's impact on their work.
Which of the following techniques will the BA use to avoid disrupting the workshop?
Which of the following describes the actual users who interact with one another, a system, or data moved between two users?
A card printing solution is comprised of 4 stages: Loading, Printing, Packaging and Sorting. Loading and sorting of cards is done manually through operators, while printing and packaging are automated. The loading stage requires the operator to load 100 cards after an alarm is raised. Sorting requires an operator to distribute each package based on the printed address into the appropriate delivery box.
Which stage should be assessed as the most likely to increase process inefficiencies?
A business analyst (BA) works for a financial institution that wants to acquire new systems and migrate all future business operations to the new systems. The BA is responsible for performing a gap analysis and has reviewed the current state of systems.
What is the next task that the BA needs to do to complete the gap analysis?
A business analyst (BA) has completed the prioritization of requirements with various risk-averse stakeholder groups. Several requirements conflict with a regulatory requirement that, if not implemented, will result in a fine from a regulatory body.
What should the BA do?
A new project has to implement a cyber security release in China, Italy, Germany, the United States, and Canada. The project is a $5 million initiative and must 'go live' in production in all countries on the same day and time to be effective.
Which of the approaches mentioned is suitable for this project based on the size and complexity?
You are the business analyst for your organization. You are preparing the business needs documentation for a new solution to an identified problem. Parts of your input for this process are the business goals and
objectives set by your organization.
What approach can you use to assess the business goal and their validity and longevity?
You are creating the solution scope for an identified problem in your organization. You are working with several stakeholders during this process including the domain subject matter expert, the implementation subject matter expert, the project manager, and the sponsor.
Which of these stakeholders will be responsible for writing the project scope?
Gary is the business analyst for his organization and he is preparing a presentation about the requirements for a large software development project.
Before Gary makes the presentation what should he do as part of his preparation for the presentation?
Enterprise analysis creates just five outputs.
Which one of the following is an output of the enterprise analysis tasks?
What plan includes the description of the scope of work, the deliverable Work Breakdown Structure, the activity list, and estimates for the business analysis activities?
What element of the plan business analysis process affects the business analysis duties that need to be performed?
You are creating a model for your requirements.
Which model type categorizes and describes the people who directly interact with a solution?
You are the business analyst for your organization and you are preparing the business case for a proposed solution. You need to include the management horizon in your business case.
What is the management horizon?
You are the business analyst for the TGH Organization and are determining if you should buy or build a solution for your company. You have determined that you can create the in-house solution for $78,000 with a monthly support cost of $8,765. A vendor can create the solution for $61,000 with a monthly support cost of $7,990.
How long will it take your company to break even if you choose the internal solution versus the vendor's solution?
You are the business analyst for a smaller project where there are few requirements. Management would still like you to create a method to trace the few requirements for this project.
What type of matrix would be best in this instance?
Henry is the business analyst for his organization. Management has created a pre-determined budget of
$450,000 for his solution. Henry has identified the project requirements but now wants to prioritize them based on timeboxing and budgeting. Henry examines the cost of the requirements and begins removing the requirements from the allowed list in order to meet the $450,000 budget.
What timeboxing or budgeting approach is Henry using?
You are the business analyst for your organization and are working on prioritizing the project requirements. Management has asked you to prioritize the requirements based on the cost-benefit analysis for the requirements' value to the organization.
What basis for prioritization are you using in this instance?
You are the business analyst for your organization. Management realizes that a proposed solution has risks that may cause the entire project to fail. They would like you to prioritize the requirements with maximum risks first so that if the project fails, there is little loss of capital in the project implementation.
What requirements prioritization approach is management asking you to create in this instance?
You are the business analyst for the NGQ Company. Management is concerned that their company is not able to meet an identified business need with their current existing structure, people, processes and technology. They've asked you to complete an analysis of their organization's ability to meet the identified business need.
What business analysis process are you completing for your organization?
You are the business analyst for your organization and management has asked that you identify opportunities to improve the operations of the business. You notice that some of the stakeholders use several pieces of software and several duplicate activities within each software package to generate data reports for customers.
What type of recommendation can you make in regard to this observation?
Fred's organization is using a plan-driven approach for the business analysis deliverables.
In this approach how will the requirements be captured?
Which one of the following is an example of a non-negotiable demand by a stakeholder during the requirements prioritization session?
What two factors must the business analyst consider when conducting stakeholder analysis?
You are the business analyst for your organization and working with Tim to identify the assumptions within the business solution.
Which one of the following is an assumption?
What technique used during the manage business analysis performance process can help identify the underlying causes of failures or difficulties in accomplishing business analysis work?
When can changes to requirements occur in a business analysis planning and monitoring assignment?
What type of a business analysis approach focuses on the rapid delivery of business value in short iterations?
You are completing enterprise analysis. Management has asked you to create a document that will help them create a go/no go decision to invest and more forward with a proposed project.
What document does management want you to create?
You are working with Terry on the conduct stakeholder analysis task as part of the business analysis duties in your company. Terry wants to know why it's so important to identify stakeholders so early in the business analysis duties.
Which one of the following statements best addresses the need to identify the stakeholders early on in the business analysis duties?
When do change requests generally increase in a project?
Nancy has asked you to trace a particular requirement for her.
What does 'to trace a requirement' mean?
What business analysis element tries to identify as many potential options as possible to meet the business objectives and fill identified gaps in capabilities?
What document defines the business needs, identifies key stakeholders, and describes the positive impact the solution will provide on the key stakeholders?
You need to identify assumptions as part of the assessment of capability gaps.
Which of the following is an example of an assumption?