When managing a major incident, what is one of the activities that needs to be performed?
To establish the objectives, processes, and procedures necessary to deliver results, that are in accordance with customer requirements and the organization's policies, IT service management must be planned. What must always be included in the service management plan?
How should a problem requiring a change to a configuration item be resolved?
Which statement about the use of technology and tools to achieve and maintain certification is correct?
Which document defines the scope of services to be delivered by an external supplier who implements and operates some parts of the service management processes?
Which is not an example of configuration information for a CI?
One of the activities required for effective planning, coordination, and evaluation of requested changes is assessing the impact and required resources. Which process or function is responsible for this activity?
What is a responsibility of the organization regarding supplier management as defined in ISO/IEC 20000-1?
ISO/IEC 20000-1 can be applicable to a service provider:
Which is a reason for the requirement to budget service costs?
Which event is NOT part of the definition of an incident?
Where an external supplier is using a sub-contracted supplier, who is responsible for ensuring that the sub-contracted supplier meets their contractual obligations?
What is a responsibility of the organization regarding supplier management as defined in ISO/IEC 20000-1?
Which would NOT be included in a service management plan?
How should service requests be handled according to ISO/IEC 20000-17?