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Pegasystems PEGAPCSA87V1 Pega Certified System Architect (PCSA) 87V1 Exam Practice Test

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Total 253 questions

Pega Certified System Architect (PCSA) 87V1 Questions and Answers

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Question 1

Which two statements are true about insights? (Choose Two)

Options:

A.

Insights transform data queries into sharable visualizations.

B.

Visibility is always shared for insight charts.

C.

You can edit application data directly in an insight.

D.

You can use only preconfigured fields in an insight.

Question 2

An airline has the following requirement:

A passenger requiring a service animal must document the type of animal, the size of the animal, and any relevant medical information the crew may need during the flight. The application prompts the passenger for this information when the passenger declares travel with a service animal.

Which case life cycle configuration meets this requirement?

Options:

A.

Add a process to the case life cycle for service animal accommodation and apply a condition to determine when to, run the process.

B.

Apply an optional action to the appropriate stage to allow the passenger to provide the information as needed.

C.

Configure a stage in the case life cycle for service animal accommodation and apply a stage validation condition.

D.

Create a child case for service animal accommodation to automatically resolve unless the passenger requires the accommodation.

Question 3

An application must validate postal codes for Canadian customers to match the pattern A1A 1A1, where A represents a letter, and 1 represents a number. Which two distinct configurations ensure that a user provides a valid postal code? (Choose Two)

Options:

A.

Configure a drop-down control to select the postal code based on the specified city and province.

B.

Configure the postal code field as a text property with a required input field.

C.

Configure a validate rule to test that the entered postal code conforms to the required pattern.

D.

Configure an edit validate rule to test that the entered postal code conforms to the required partem.

Question 4

You want your application to have consistent styling across portals. You want the

backgroundcolor of all buttons in your application to be blue. You want the background color of the buttons to be easily updated in case corporate branding changes. Which attribute do you modify to set the background color?

Options:

A.

The application skin

B.

The buttons format

C.

The controls format

D.

The background mixin

Question 5

You need to test whether a user interface is suitable for users with visual disabilities, such as Deuteranopia (red-green confusion). How do you perform this task?

Options:

A.

Use the Accessibility Inspector.

B.

Use a screen reader extension.

C.

Enable the Live UI tool.

D.

Unit test section rules.

Question 6

Consider the following requirement:

The patient must be able to modify physician details at any time without impacting primary case

processing. Which configuration satisfies this requirement?

Options:

A.

Add a case-wide optional action to the case life cycle.

B.

Add a primary stage with at least one process to the case life cycle.

C.

Add an alternate stage with at least one process to the case life cycle.

D.

Add an assignment to the case life cycle.

Question 7

A requirement states When a customer applies for a credit card, a credit check must be completed in order for the credit card to be approved.

Select the case type relationship that satisfies the requirement.

Options:

A.

Make both loan request and credit check top cases.

B.

Make credit check a spin-off case of credit card request.

C.

Make credit check a child case of credit card request.

D.

Make credit card request a child case of credit check.

Question 8

The page .Product contains data retrieved from an external system of record using a data. How do you ensure .Product always contains the most current data from the data page?

Options:

A.

Select Refer to a data page on .Product.

B.

Define a reference property that refers to the data page.

C.

Configure .Product to refer to a keyed data page.

D.

Select Copy data from a data page on .Product.

Question 9

In the Answer Area, select the appropriate correspondence configuration for each type of content.

Options:

Question 10

A hotel booking application allows customers to change rooms after making a reservation. Each room's status in each hotel is stored on a data page sourced from an external database table.

Which two configuration options, when applied in combination, do you use to update the

database table when a customer changes rooms? (Choose Two)

Options:

A.

A savable data page that contains the room information

B.

A when rule to trigger the database update

C.

A data transform to copy updates to the data page

D.

An editable data page that contains the room information

Question 11

Customers on a hotel booking application can add additional amenities to their reservation. The application displays a view with the available amenities, descriptions and costs. To reduce scrolling, the content is organized into multiple areas. Each area is accessed using a drop down menu that lists each amenity.

How do you configure the user interface to improve access to the content and achieve the business requirement described?

Options:

A.

Configure a disable when condition on each field to allow access when the associated amenity is selected on the drop down control.

B.

Configure a repeating dynamic layout with an embedded section for each amenity and set the layout format to grouped.

C.

Configure a layout group to separate each amenity into individual panels and set the layout to a menu format.

D.

Configure a visible when condition on the drop down control to display each section when the associated amenity is selected.

Question 12

Which two statements are true about minimum lovable product (MLP) sizing when using the Estimator tool? (Choose two.)

Options:

A.

MPL complexities set to ‘’high’’ are reserved for MLP 2 and later.

B.

MLP sizing leads to precision in the sprint cycle and resource planning.

C.

Creation of case steps is factored into MLP sizing.

D.

Initial estimations are high-level and can be refined during sizing.

Question 13

. Users can select a check box to subscribe to a text messaging service. Selecting the check box displays a field for a user to enter a mobile phone number.

How do you configure the application to display a field for entering a mobile phone number only when the check box is selected?

Options:

A.

Use a when condition in a data transform to determine whether to show the mobile phone number field.

B.

Use a when condition in the flow to branch the flow based on case data.

C.

Use a circumstance on the check box property to create a rule variant that is effective when the check box is selected.

D.

Use a when condition in the Ul form to determine whether to show the mobile phone number field.

Question 14

University admission application cases automatically advance in the case life cycle if the application standardized test scores are above a certain threshold.

The threshold is determined each year based on the provided national average score.

Which two configurations, when applied together, support this requirement? (Choose Two.)

Options:

A.

Configure a process with a decision shape that continues if the TestThreshold configuration setting is less than the applicant’s test score.

B.

Configure a testThreshold Configuration setting that calculates the national average for the test score threshold.

C.

Configure a process with a decision shape that continues if the TestThreshold Configuration setting is than the application’s test score.

D.

Configure a TestThreshold Configuration setting with the national average for the test score threshold.

Question 15

For which use case do you create a new rule in a Pega Platform™ application?

Options:

A.

A developer creates a parallel process to audit changes that a service agent makes.

B.

A developer makes changes to an email message configured in the case life cycle.

C.

A designer reuses a UI section every time the same behavior is needed in the application.

D.

A business user issues a change request for the application to set the default value of a field.

Question 16

Which tool do you use to identify missing alternate text for an image?

Options:

A.

Clipboard tool

B.

Accessibility Inspector

C.

Tracer

D.

Live Ul

Question 17

An order fulfillment case type allows a customer to update user profile information during the order placement stage. The user profile consists of the following three pages:

Account ID and password Customer contact information A list of open orders with the status of each order. How do you configure the case type to allow customers to update any of the user profile pages

at any time during case processing?

Options:

A.

Add an optional process to the case workflow.

B.

Add a button for each profile page to each assignment.

C.

Add an alternate stage to the case life cycle.

D.

Add a set of optional actions to the case workflow

Question 18

You configure an application to allow users to download a mobile app. When users select one of the three supported platforms (Android, iOS, or Windows Mobile), the application opens a new window pointing to the appropriate app store. How do you configure this behavior?

Options:

A.

Add a button for each platform and configure an action set for each button. In each action set, specify a click event and add an action that opens the vendor's URL in a window.

B.

Add one button and configure three action sets. In each action set, specify a click event and add an action that opens the vendor's URL in a window.

C.

Add one button and configure one action set. In the action set, specify a click event with three actions to open each vendor URL in a window. Apply a when rule to each action to determine the correct URL.

D.

Add three check boxes and one button. For each check box, configure an action set with a click event to set the value of the URL. For the button, configure an action set with a click event to open the URL in a window.

Question 19

Customers can log their own product support requests using an online portal. Once logged in, the portal displays the list of products purchased by the customer. The customer can initiate one or more support requests for each product. What is the appropriate scope for a data page that sources the list of products purchased by the customer?

Options:

A.

Thread

B.

System

C.

Requestor

D.

Node

Question 20

In which two situations is it appropriate to use a decision table? (Choose Two)

Options:

A.

A hair care company suggests a line of products to customers based on their hair type, scalp moisture, hair moisture, and whether it is color-treated.

B.

If customers decide to add insurance, checked bags, or early boarding to their airline tickets, extra fees are added to their order total.

C.

A gym recommends a membership type based on the number and type of fitness classes the customer wants to attend every month.

D.

Order total is calculated based on the quantity and price of the items in the customer's shopping cart.

Question 21

In a Human Resources (HR) application, a business architect has developed a new process for the Onboarding case type. You want to test the process and the fields to verify the Ul elements collect expected results.

Options:

A.

Add explicit assertions on the Ul elements

B.

Create a unit test for the Onboarding case type

C.

Create a scenario test for the Onboarding case type

D.

Add validations on the Ul elements

Question 22

In a hotel reservation application, a form displays a list of hotels with available rooms based on thecheck-in and check-out dates entered by users. How do you configure the form to refresh the hotel list whenever the check-in or check-out date changes?

Options:

A.

Display the hotel in an embedded section with a visible when condition.

B.

Configure edit validates on the date fields to refresh the section when the date values change.

C.

Configure action sets on the date fields to refresh the section when the date values change.

D.

Configure an action set on the hotel list display to refresh the section when the hotel list changes.

Question 23

A requirement states: A customer can update an address at any point during case processing by performing the following steps.

1. The customer submits the new address.

2. The application verifies that the address matches postal service requirements.

3. The customer then approves the corrected address. How do you configure this requirement?

Options:

A.

Add a case-wide optional action to the workflow for the address submission.

B.

Add a case-wide optional process to the case workflow to perform the address change.

C.

Add an alternate stage to the case life cycle to change the address.

D.

Add a button to each assignment to present the customer with a form to submit a new address.

Question 24

You are developing a case type that processes scholarship applications. Scholarship

applications advance based on the standardized test scores of the applicants. A decision shape directs the process flow. You want to test whether the process flows correctly, but you have not fully configured the user interface so that applicants can enter their standardized test scores.

How do you test that the process flows correctly based on the decision?

Options:

A.

Use the Run Rule window to create a unit test to evaluate the flow rule.

B.

Use a declare expression to set a value for the standardized test score field.

C.

Use Live Ul to see how the case processes and if an error occurs.

D.

Use the Clipboard tool to set a value for the standardized test score field.

Question 25

On a service level, the passed deadline interval is measured from

Options:

A.

the end of the deadline interval

B.

when the assignment is ready for a user

C.

when a user begins the assignment

D.

the end of the goal interval

Question 26

From the employee training portal, an employee opens a new Enrollment case, submits course selections, and receives an email confirmation. There is an error in the email confirmation. You must identify the cause of the error by recording a set of interactions on the portal and testing expected behavior on the data collection fields. What three steps, when applied in combination, achieve the required testing? (Choose Three)

Options:

A.

Add stage-entry validations on the Enrollment case fields.

B.

Create a test case for the employee portal.

C.

Add assertions on the Ul elements to verify correct data collection.(Ul Assertion)

D.

Run a new Enrollment case from the employee training portal.

E.

Add field validations on the course selection step.

Question 27

Select each scenario on the left and drag it to the corresponding attack method.

Options:

Question 28

Which requirement can be implemented through circumstancing?

Options:

A.

An application establishes a goal of four hours to adjust claims for platinum customers. For other customers, the application establishes a goal of one business day.

B.

An application sets the default shipping option for orders that exceed USD100 to two-day delivery. Otherwise, the default option is five-day delivery.

C.

An application audits insurance claims that an insurance adjuster values at USD10000 or greater. Otherwise, the claim is approved.

D.

An application routes upgrade requests for US customers to one work queue, and requests for European customers to a different work queue.

Question 29

A customer wants to copy the contents of a previous order to their current order.What rule type doyou use to copy the order contents?

Options:

A.

Data page

B.

Data transform

C.

Declare expression

D.

Function

Question 30

In which three situations can you use a data transform? (Choose Three)

Options:

A.

To copy the first and last name properties into a single property value

B.

To execute a flow action

C.

To create the dependent property after case creation

D.

To set default values for a case

E.

To display the destination value as the location value

Question 31

ABC BankCorp operates two subsidiaries, GloboBank and LocalBank, with different brandings. ABC BankCorp wants to create a mobile app experience for both users and customer service representatives (CSRs) for its Transaction Dispute application.

Of the following requirements, which two options affect the number of mobile app channels that you need to configure? (Choose Two)

Options:

A.

Mobile apps must support both phones and tablets.

B.

Customers can create only dispute cases, while CSRs can also create fraud report cases.

C.

Mobile app color palette is customized for each subsidiary.

D.

The app customizes currency units and date/time format according to the user's locale.

Question 32

An international online car parts business wants customers to find parts for any vehicle easily. You are asked to implement the following requirement: Customers muse select a make, model, and year to initiate a vehicle-specific search. How do you configure the data storage in the application to implement the requirement?

Options:

A.

Configure a data page to store the make, model, and year vehicle data.

B.

Configure a connection to an external system of record that contains the make, model, and year vehicle data.

C.

Configure a static list of the make, model, and year vehicle data.

D.

Configure a local data storage of the make, model, and year vehicle data.

Question 33

In the Answer Area, select the appropriate configuration type for each use case.

Options:

Question 34

Direct Capture of Objectives (DCO) aims to increase which two aspects of application delivery? (Choose Two)

Options:

A.

Accuracy

B.

Coding

C.

Speed

D.

Performance

Question 35

An organization requests the following behavior for a case type that allows customers to place orders for fulfillment.

♦ The application identifies customer information, such as user ID and locale, upon login.

♦ Cases list the last 10 orders placed by the customer, including the order status.

♦ Customers can select one of the previous 10 orders as the basis for the current order.

Select each piece of Information on the left and drag it to the appropriate Clipboard Location.

Options:

Question 36

A development team plans to enhance functionality of an existing application by changing several user interface rules. The team would like to pilot the enhancements to a small group of users before rolling the changes out to the entire user base. What approach maximizes reuse and maintainability?

Options:

A.

Place the updated rules into a new minor version of the ruleset and include the new ruleset version in a new application.

B.

Place the updated rules into a new ruleset and include the new ruleset in a new application.

C.

Place the updated rules into a new ruleset and include the new ruleset in a new version of the application.

D.

Place the updated rules into a new minor version of the ruleset and include the new ruleset version in a new version of the application.

Question 37

In an application that sells office supplies, the Payment view displays order items and collects payment information. In the Payment section rule, the order items are grouped in a dynamic layout. You find out later that the Order Summary view must also display the order items.

How do you configure the Ul so that the order items display is shared between the Payment

view and Order Summary view?

Options:

A.

Convert the Payment section layout that contains order items to a section, and embed this section in the Order Summary section.

B.

Build the Order Summary section with a layout inside to group the order items, similar to the Payment section.

C.

Embed the Payment section in the Order Summary section.

D.

Reuse the Payment section in the Order Summary view and use a disable when condition to disable payment information on the Payment section rule.

Question 38

To qualify for an instant loan, an applicant must earn a monthly income of at least GBP2000 and cannot exceed GBP20000 in total liability. How do you enforce these restrictions when requesting an instant loan?

Options:

A.

Use a Validate rule to call two Edit validate rules: one for income and one for liability.

B.

Use two Edit Validate rules: one for income and one for liability.

C.

Use a single Validate rule with two conditions: one for income and one for liability.

D.

Use Ul controls to validate the entries in the income and liability fields.

Question 39

Which two components on the Case Designer can users assign to a minimum lovable product (MLP) release for project sizing purposes? (Choose Two)

Options:

A.

An automation

B.

A mobile User Portal

C.

An approval decision

D.

An external system of record (SOR)

Question 40

Consider the following scenario:

A customer files a fraud complaint. The complaint is investigated by a customer service agent.

* The customer service agent may request additional information from the customer.

* The merchant is notified and given 15 days to dispute the fraud claim.

* If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted totheiraccount. How do you name the step where the agent investigates the claim for fraud?

Options:

A.

Investigate Claim

B.

Claim Investigation

C.

Fraud Claim

D.

Investigate Fraud

Question 41

Which two conditions do you test with a unit test? (Choose Two)

Options:

A.

A data page populates without any errors.

B.

A property value is set correctly by a data transform.

C.

An application displays user views for 20 users within three seconds.

D.

An application is successfully migrated to a test system.

Question 42

A customer calls to apply for a new bank account. The customer service representative (CSR) needs to perform an assignment named Select Account Type. During the discussion, the customer can request written information regarding different account types.

Select the case lifecycle design that satisfies this requirement.

Options:

A.

A user view for requesting information to the Select Account Type assignment.

B.

Add an optional action to the stage that contains the Select Account Type assignment.

C.

Add a case-wide optional action.

D.

Add a router to the Select Account Type assignment.

Question 43

An order form provides four options from which customers select one option.

According to best practice, which of the following two UI control types can be used to minimize clutter on the order form? (Choose Two)

Options:

A.

Dropdown

B.

Checkbox

C.

Radio buttons

D.

Autocomplete

Question 44

A government application provides field placeholder values to help users enter the correct data. The Design Lead has asked you to increase the font size on ail field placeholder value components to help visually impaired users.

Which configuration applies the font styling requirement on the field placeholder values in the

application?

Options:

A.

Update the existing Default theme text entry

B.

Run a case type that uses the component and change the font on the view

C.

Add a new theme text entry to the application theme

D.

Upload a new application theme

Question 45

Before development, your team creates a spreadsheet with work items to populate the backlog. All work items that describe business requirements are prioritized as Must have. You also create work items to address:

♦ A future enhancement request to group a set of existing steps into a multistep form

♦ A drop-down list that is missing one of the required options — This work item is in progress because the missing option prevents work from being done

How do you populate the backlog directly from the spreadsheet?

Options:

A.

Import stories

B.

Create bugs

C.

Create stories

D.

Create feedback

Question 46

Which statement most accurately describes the use of pega mobile preview?

Options:

A.

pega mobile preview simulates the application user interface for various mobile devices

B.

pega mobile preview allows you to run a pega application on a mobile device

C.

pega mobile preview simulates user loads to test mobile app performance

D.

pega mobile preview models a typical user interaction to scenario test a mobile app

Question 47

To reduce scrolling on a view, you want to organize existing content so that details display when an option is selected in a drop-down menu. There is no drop-down menu currently on the view.

Which two configurations achieve the business requirement? (Choose Two)

Options:

A.

Configure a layout group to separate each option into individual panels and set the layout to a menu format.

B.

Configure a disable condition (when rule) on each field to allow access when the associated option is selected on the drop-down control.

C.

Configure a repeating dynamic layout with an embedded section for each option and set the layout format to grouped.

D.

Configure a data relationship to select the option using the Drop-down list record selection.

Question 48

Select the three benefits of using Direct Capture of Objectives (DCO). (Choose Three)

Options:

A.

Generate the latest code from business-friendly metaphors.

B.

Empower project participants to review development progress.

C.

Facilitate collaboration between business and IT around working models.

D.

Automate custom business processes.

E.

Enter and store business requirements in the application.

Question 49

A user view includes a list of four urgency options selectable by radio buttons. How do you configure the selection list?

Options:

A.

Configure a field group with selectable urgency options.

B.

Configure a drop down field with selectable urgency options.

C.

Configure a picklist with radio buttons for the urgency options.

D.

Configure a Boolean field with selectable urgency options.

Question 50

Which business need do you address through delegation?

Options:

A.

A service representative must attach the appropriate form when emailing a customer

B.

A risk officer wants to adjust the income threshold for automobile loans.

C.

A care supervisor wants to authorize a second opinion for an insurance claim.

D.

A general manager must approve catering proposals that exceed EUR5000

Question 51

Select each Process Step Description on the left and drag it to the appropriate Process Step on the right.

Options:

Question 52

Users can access an apartment hunting application from different devices with different screen sizes.

A screen displays the photos of available properties. By default, the photos are displayed in three columns. When the screen width is less than 800 pixels, the photos should be displayed in two columns. How do you implement the screen for this requirement?

Options:

A.

Use a dynamic layout with a responsive breakpoint at 800 pixels to change from inline-grid tripleto inline-grid double format.

B.

Use a column layout with a responsive breakpoint at 800 pixels to hide the left column.

C.

Circumstance the layout to display different number of columns at different screen sizes.

D.

Circumstance the section rule to display different number of columns at different screen sizes.

Question 53

Which three statements arc true about DevOps practices in pega priority. (Choose three)

Options:

A.

Intermittent delivery is preferred to help plan predictable releases

B.

Acceptance criteria helps to focus customer-centric deployment

C.

Pega can integrate third-party DevOps tools to promote flexibility

D.

DevOps promotes larger releases in shorter development cycles

E.

Tests are run before publishing changes to ensure compatibility

Question 54

You are configuring an accident claim case for an automobile insurance company with two child cases as illustrated. How do you suspend the Accident Claim case processing until the Vehicle Damage and Body Injury cases are resolved?

Options:

A.

Add a wait shape to the parent case pausing the parent case until the child cases resolve.

B.

Add a service level agreement to resolve the child cases within 90 days.

C.

Add a 30-day wait to the parent case to allow time for the child cases to resolve.

D.

Add an approval shape to each of the child cases to resolve the cases.

Question 55

While testing a form, you need to verify the contents of a data page in memory. Which tool do you use to view the current contents of the data page?

Options:

A.

The Clipboard tool

B.

Case Designer

C.

The Data Explorer

D.

Live UI

Question 56

A requirement for a hotel reservation case type states that as customers change their room selection, the total cost of the reservation updates. How do you satisfy this requirement ?

Options:

A.

Configure a Validate rule for the room selection step.

B.

Apply a Disable when condition to the total cost field.

C.

Add a When condition to the room selection step.

D.

Define a declare expression for the total cost field.

Question 57

Color options are available to the customer, but the options are available on the screen, and

do not appear with the popup.

Which option to configure the color option?

Options:

A.

Dropdown

B.

Radio button

C.

Check box

D.

Autocomplete/Textfield

Question 58

During a playback session, a stakeholder notices that a drop-down list is missing one of the required options. Which work item do you create in Agile Workbench to address this issue?

Options:

A.

User Story

B.

Bug

C.

Feedback

D.

Status

Question 59

Select each description on the left and drag it to the correct property mode on the right.

Options:

Question 60

The following example shows the ruleset list for the logged in operator. What is stored in the Admin@MyCo ruleset ?

Admin@MyCo:

Purchasing:01-01

Purchasinglnt:01-01

MyCo:01-01

MyColnt:01-01

Supplier:01-01

Customer:01-01

lnventory:01-01

Pega-ProcessCommander:07-10

Pega-DeploymnetDefaults:07-10

Pega-LP-Mobile:07-10

Options:

A.

Preferences for the operator

B.

Rules checked out by the operator

C.

Rules delegated to the operator

D.

Rules recently opened by the operator

Question 61

A report contains columns for Customer, Billing Cycle, Credit Card, and Expiration Date. A manager requests that the report show only those customers who meet the following conditions: - The customer is on a monthly billing cycle - The credit card is either MoreCash or Vista - The credit card expires within 60 days Which set of filtering conditions returns a report with the desired data?

Options:

A.

Credit Card equals MoreCash AND Credit Card equals Vista AND Billing Cycle equals monthly AND Expiration Date is 60 days greater than today

B.

Credit Card equals MoreCash OR Credit Card equals Vista AND Billing Cycle equals monthly AND Expiration Date equals next 60 days.

C.

Credit Card equals MoreCash OR Credit Card equals Vista AND Billing Cycle is not quarterly AND Expiration Date is less than 60 days

D.

Credit Card equals MoreCash or Vista, Billing Cycle equals monthly, and Expiration Date equals next 60 days

Question 62

A transaction dispute case type allows customers to dispute a bank card transaction for one of three reasons:

* Stolen card

* Duplicate charge

* Fulfillment error

Most dispute for the stolen cards occur at two vendors. MegaMart and Maxvalu. The fraud analyst requests a report that displays stolen card dispute meeting the following thresholds:

Given the following filter conditions, which logic statement returns the correct subnet of transaction disputes?

Options:

A.

F1 AND F2 AND F3 AND F4 AND F5

B.

(F1 AND F3) OR (F3 AND F4) OR F5

C.

((F1 AND F3) OR (F2 AND F4)) AND F5

D.

(F1 AND F3) OR (F2 AND F4) AND F5

Question 63

You are configuring duplicate case search logic in a case type. How do you ensure that resolved cases are not evaluated as potential duplicates?

Options:

A.

Add a must match condition where the work status of the current case does not contain "Resolved"

B.

Add a weighted condition where the work status of potential duplicates does not contain "Resolved"

C.

Add a weighted condition that evaluates the work status of current and existing cases where work status equals "Resolved" and has a weight of "0"

D.

Add a must match condition where the work status of potential duplicates does not contain "Resolved".

Question 64

Using the following Refund case life cycle, how do you design this case to skip the Item Return stage if the item will not be returned?

Options:

A.

Replace the Wait step in the Item Return stage with a Change Stage step.

B.

Add a condition to skip the Item Return stage when a return is not necessary.

C.

Add an Item Retention alternate stage and define a process for retention of item.

D.

Add a decision in the Item Return process to change the stage when a return is not necessary.

Question 65

You want to unit test a rule. To ensure that the rule executes as intended, you need to populate the clipboard with valid data. Which two options allow you to populate the clipboard before testing the rule? (Choose Two)

Options:

A.

Configure an assertion to define the required data.

B.

Configure a validate rule to populate the needed data.

C.

Run a data transform to create the test page.

D.

Copy data from an existing clipboard page.

Question 66

In which situation do you configure branched rulesets?

Options:

A.

One team creates a new patch for an application while another team creates a new major version of the application

B.

You need to delegate rules to process owners from the business

C.

Multiple teams need to work on the same application version

D.

A team needs to work on the next version of an application while preparing to migrate the current version.

Question 67

In which two of the following situations would you simulate an integration? (Choose Two)

Options:

A.

The service has slow response times.

B.

The service is not available yet.

C.

You need to test each flow path in the case processing.

D.

The connector is configured to use global resource settings.

Question 68

A developer configures a button with the action set as shown in the following image.

Options:

Question 69

A developer discovers that a calculated property value is returning an unexpected result.

Which two features of the Trace tool allow you to diagnose the problem without affecting application performed? (Choose Two.)

Options:

A.

Breakpoints

B.

The Event monitor

C.

The Watch function

D.

The Clipboard tool

Question 70

In a purchase request case type, you have the following requirement: Purchase requests should automatically go to a manager of an employee.

To meet this requirement, you design a case with a_______________.

Options:

A.

step that routes to the manager

B.

change stage step to allow the employee to route to the manager

C.

stage to route requests to the manager

D.

process that routes to the manager

Question 71

A life insurance company has satellite offices in various countries. Each satellite office has a work queue. Company policy requires that life insurance underwriting be assigned to offices based on the policy owner's residential address.

Which routing approach supports this requirement?

Options:

A.

Route the assignment to the correct work queue by using an authority matrix.

B.

Route the assignment to the correct work queue based on business logic.

C.

Route the assignment to a specific underwriter based on business logic.

D.

Route the assignment to the correct work queue by using a reporting structure.

Question 72

An online sales application supports both laptop and mobile devices. You are configuring theapplication skin and you notice the responsive layout in the mobile device is not displaying views as stakeholders require. Which two options allow you to resolve this situation without negatively impacting the laptop users? (Choose two.)

Options:

A.

Use the same application skin in all portals.

B.

Update the process to give mobile users a separate portal.

C.

Do not use a skin for the mobile application version.

D.

Adjust the responsive behavior in the skin for optimal viewing in the mobile portal.

Question 73

Which two requirements demonstrate the need to configure correspondence? (Choose Two)

Options:

A.

Fax a new insurance claim to the auto repair shop.

B.

Text the customer with status changes in an insurance claim.

C.

Assign a new insurance claim to a case worker to process.

D.

Phone a customer for additional information about the case.

Question 74

Which configuration informs a user by email when an assignment is added to the user's worklist?

Options:

A.

Configure the case type to send assignment notifications to assigned users.

B.

Add a Send Email step to the process after the assignment to notify the assigned user.

C.

Configure a service level to send a notification to the assigned user.

D.

Add a Send Notification step to the process after the assignment to notify the assigned user.

Question 75

What are the minimum components of a user interface (Ul) action set?

Options:

A.

Two actions and one event

B.

One action and one event

C.

One action, one event, and one condition

D.

One action and one condition

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Total 253 questions