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Salesforce ADM-211 Administration Essentials for Experienced Admin Exam Practice Test

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Total 379 questions

Administration Essentials for Experienced Admin Questions and Answers

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Question 1

The Service Level and SLA Expiration Date are fields on an Account. An Administrator would like to display service level information from accounts on all cases related to those accounts. How can the administrator accomplish this?

Options:

A.

Account fields cannot be displayed on a case; the administrator would need to run a report

B.

Only by writing Apex code

C.

By creating across object field update

D.

By creating a cross object formula field

Question 2

Which technology is useful for Visual force controller developers to have experience with? choose2

Options:

A.

Java

B.

HTML

C.

Java Script

D.

Java Server Pages

Question 3

An admin wants to extract and then delete tile attachments. What is the easiest method of extract file attachments?

Options:

A.

Data Loader Export features

B.

Weekly Data Export Service

C.

Web Service API " Get Attachments" method

D.

The App Exchange Attachment Manager application

Question 4

Which feature can be enabled in a sandbox?

Choose 2 answers.

Options:

A.

Case escalation rules

B.

Workflow rules

C.

Opportunity reminders

D.

Case assignment rules

Question 5

How do you take away a user's ability to run reports while allowing them to view the report?

Options:

A.

Remove the "Run Reports" or "Create and Customize Reports" from their profile.

B.

Adding "Cannot Run Reports" or "Cannot Create and Customize Reports to their profile.

C.

Adding "Manage User" permissions to their profile.

D.

Remove " View All Data" permission from their profile.

Question 6

Which would you not find under Setup/ Develop?

Options:

A.

Apps

B.

Apex Classes

C.

API

D.

S-Controls

Question 7

How would an administrator ensure that users are not able to edit account records owned by other users?

Options:

A.

Set the organization wide default for accounts to Public Read/Write

B.

Remove edit access from the account object on the user profile.

C.

Set the organization wide default for accounts to Public Read Only.

D.

Override the Edit button on the account object with an Apex trigger to limit edit access to account owners only

Question 8

An administrator wrote a field update action for a workflow rule on a field that is hidden via Field-Level Security, when the workflow rule triggers, what happens to the data in the hidden field?

Options:

A.

The field will fail to update and remain in its original state.

B.

The field is updated, even though it is hidden

C.

The field will only update if the rule is triggered by a time-based trigger

D.

The field will only update if the user has Modify All Data enabled in the profile.

Question 9

Which component is part of the Force.com platform?

Choose 3 answers.

Options:

A.

Force.com IDE

B.

Sandbox

C.

Metadata API

D.

Workflow process

Question 10

Where could a user go to find information on upcoming Sales force product releases?

Choose 3 answer

Options:

A.

App Exchange

B.

Sales force Ideas

C.

CRM Community

D.

www.salesforce.com

Question 11

Which should be used when coding Apex if the code is going to be reused by other developers?

Options:

A.

Classes

B.

Triggers

C.

Global Groups

D.

Managed Packages

Question 12

Universal Containers wants all of its sales representatives to use a standard format in Microsoft Word for communicating price quote information to its customers.

Options:

A.

Create and upload a sample quote document to the Documents tab; point sales representatives to this document

B.

Create and upload an email template to Sales force; train sales representatives how to leverage it via Connect for Outlook.

C.

Create and upload a mail merge template to Sales force; training sales representatives how to leverage it via connect for outlook

Question 13

When overriding a standard button that is not the Save button, which feature can be used to replace the standard functionality?

Options:

A.

Apex trigger

B.

Apex classes

C.

Visual force pages

D.

Visual force controllers

Question 14

When requesting a log analysis for Sales force's information Security department, an administrator will NOT get it.

Options:

A.

An encrypted version of the log file.

B.

the User ID of the person being investigated,

C.

coaching on how to create the actual view of information

D.

the password to decrypt the log file in the same document as the log file.

Question 15

Where do I add IP addresses to the trusted set?

Options:

A.

Setup| Administration Setup |Security Controls| Network Access

B.

Setup| Administration Setup |Company Information

C.

Setup |Administration Setup |Users | Profiles

D.

Setup| Company Information

Question 16

Which of the following are other approaches to using the built in wizards for mass-deleting records?

Select all that apply:

Options:

A.

Reports

B.

Weekly Export

C.

Data Loader

D.

Excel Connector

Question 17

What arc the two keys to setting up Territory Management?

Select all that apply:

Options:

A.

Enable customizable forecasting

B.

Advanced currency management

C.

Have an Active Sandbox

D.

Marketing User permission enabled

Question 18

What does not cause irreversible changes?

Options:

Question 19

Which of the following is not a characteristic of web applications or web controls?

Options:

A.

Runs on a customer-hosted web server

B.

Runs on SFDC web server

C.

Has a custom VI (gcncrallyASP.NET or JSP),

D.

Uses the Forcc.com API to read or modify SFDC data,

E.

Are generally used for highly customized UI or business logic functionality that cannot be accommodated bys-controls.

Question 20

What is an S-Control?

Options:

A.

A custom field that has dependent states

B.

A custom web page not hosted by SFDC

C.

Another name for a roll up summary'

D.

None of the above

Question 21

When creating a report based on a Report Type that is a custom object, what happens if you later delete the custom object?

Options:

A.

The report type remains

B.

The report type is deleted

C.

The report type and all related reports are deleted

D.

The report type is deleted but all existing reports remain

Question 22

What are some URI-s to stay current with what's happening with SFDC?

Options:

Question 23

What considerations arc there in Workflow trigger order?

Options:

Question 24

Which tools provide SQL-like control in receiving data from Sales force?

Select all that apply:

Options:

A.

Reports

B.

Data leader

C.

Excel Connector

D.

Weekly export

Question 25

Where is additional information about the Excel Connector available?

Options:

Question 26

What triggers the Big Deal alert?

Select all that apply:

Options:

A.

Opportunity Amount

B.

Closing Date

C.

Sales process stage

D.

Probability Threshold

Question 27

What are the ways you can get a record’s unique Sales force ID?

Select all that apply:

Options:

A.

URL

B.

Report

C.

API

Question 28

What is the fastest way to communicate new release information to your end users?

Options:

A.

Feature detail pages

B.

Detailed release notes

C.

Admin preview doe

D.

Discover button in app

Question 29

S-Controls are only triggered through the user interface.

Options:

A.

True

B.

False

Question 30

How many days of setup audit history can you download?

Options:

A.

7

B.

30

C.

90

D.

180

E.

365

F.

You can't download this information due to security

Question 31

___________ allow developers to completely replace the standard page layouts within the Sales force UI with completely custom pages.

Options:

A.

HTML

B.

Apex

C.

S-Controls

D.

Visual force Pages

Question 32

Controls are no longer supported by SFDC

Options:

A.

True

B.

False

Question 33

Describe some techniques for winning over sales teams?

Options:

Question 34

Describe the use cases for Delegated Administration

Options:

Question 35

All of the following tools assist in auditing EXCEPT:

Options:

A.

Reports

B.

Field History

C.

Setup Audit Trail

D.

Page Layout

E.

Dream factory Snapshot

Question 36

If you could only give one release document to your IT department, which would it be?

Options:

A.

Feature detail pages

B.

Detailed release notes

C.

Admin preview doc

D.

Release overview pages

Question 37

S-Controls are only triggered through the user interface

Options:

A.

True

B.

False

Question 38

Describe the properties and considerations for Master Detail Relationship records/fields.

Options:

Question 39

In Sales force Territory* Management, a territory hierarchy is different from a role hierarchy in that it...

Options:

A.

grants login access to all users in a territory.

B.

supports assigning users to multiple territories.

C.

automatically assigns users to sales teams in the territory.

D.

gives users in a territory full edit access to all accounts in that territory.

Question 40

Describe the best way to manage Lockout Periods for maintenance?

Options:

Question 41

Is the Data loader fully supported by Sales force?

Options:

A.

Yes

B.

No

Question 42

Describe Apex

Options:

Question 43

When add Time Trigger button is disabled {OR When we cannot add Time Trigger in Workflow)?

Choose 3

Options:

A.

Every time Record is create d or updated

B.

When Workflow is Active

C.

When Workflow is Inactive

D.

When workflow is Inactive but there is pending action in Queue

Question 44

Options:

A.

Which tools can be use to reduce the number of existing duplicate records?

B.

Merge Wizard

C.

Dashboard Pack

D.

App Exchange solutions

E.

Apex Trigger

Question 45

System admin wants to ensure that any user should not be able to edit the Account of other User.

Options:

A.

Remove Edit permission from profile

B.

Set OWD for account as private

C.

Set OWD for account as public read

Question 46

Suri has the "read" permission for the case object on her profile. A criteria-based sharing rule gives her read/write access to product support cases. Will Suri be able to edit.

Options:

A.

Yes

B.

No

Question 47

Universal Containers require an approval process on Campaigns where campaigns required approving by Area managers. Once the Campaign submitted for approval which of the following is true?

Options:

A.

User can update actual cost in campaign after it is submitted for approval.

B.

User can add campaign members after submitted for approval.

C.

Record is lock for editing and none of above option a and b are possible.

D.

None of above.

Question 48

What is an S-Control?

Options:

A.

A custom field that has dependent states

B.

A custom web page not hosted by SFDC

C.

Another name for a roll up summary

D.

None of the above

Question 49

What triggers the Big Deal alert?

Select all that apply: Choose 2

Options:

A.

Opportunity Amount

B.

Closing Date

C.

Sales process stage

D.

Probability Threshold

Question 50

What are some differences between Visual Force and S-Controls?

Choose the best answer.

Options:

A.

Complete control of Ul

B.

Complete control of Ul, easy to create code, more manageable

C.

Client side

D.

All of the above.

Question 51

What is Data Enrichment?

Options:

A.

Identifying and merging duplicate records.

B.

Systematic collection or organization and analysis of data

C.

Creating format consistency, removing bad data, and consolidating resources.

D.

Improving existing data by linking additional data services.

Question 52

If you have an email campaign and a telemarketing campaign that both influenced the same opportunity, and you designated the email campaign as the primary campaign source, the campaign statistic s opportunities fields will be populated for the?

Options:

A.

Email Campaign

B.

Telemarketing Campaign

C.

Both Campaigns

D.

Blank

Question 53

What is used to manage Content?

Choose 2

Options:

A.

Libraries

B.

Directories

C.

Folders

D.

Links

Question 54

What tools are available to help troubleshoot issues with an approval process?

(Select all that apply)

Options:

A.

Approval History related list

B.

Visual force Pages

C.

Sales force email logs

D.

Apex triggers

Question 55

What element would you use to set an opportunity name variable t o "Product Promotion"?

Options:

A.

Record Update

B.

Record Create

C.

Assignment

D.

Decesion

Question 56

How can you measure adoptions beyond just logins?

Choose 3 answer.

Options:

A.

Decrease Login Session Timeouts

B.

Track how often users are using new features after training sessions,

C.

Run spot checks on Data

D.

Track training sessions in SFDC

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Total 379 questions