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Salesforce Marketing-Cloud-Email-Specialist Salesforce Certified Marketing Cloud Email Specialist (MC-202) Exam Practice Test

Salesforce Certified Marketing Cloud Email Specialist (MC-202) Questions and Answers

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Question 1

Northern Trail Outfitters (NTO) wants to simplify a journey that has a decision split prior to every email send to remove certain subscribers from the journey.

What should NTO do to simplify the journey?

Options:

A.

Use the Update Contact a:

B.

A Utilize exit criteria for thejourney.

C.

Ensure the Contact entry mode is No re-entry

Question 2

A global marketing team has created an email using Content Builder Approvals and shared it with multiple business units in their Enterprise. Even though the email was approved, additional changes are needed.

What is the first action that should be taken to make the edits?

Options:

A.

Unshare the email.

B.

Withdraw email approval.

C.

Cancel send using email.

Question 3

Northern Trail Outfitters wants multiple business units to access the same data extension within its Enterprise 2.0 account.

Where should the data extension reside to achieve this goal?

Options:

A.

In the Synchronized Data Extensions folder

B.

In the Data Extensions folder with sharing enabled

C.

In the Shared Data Extensions folder

Question 4

A marketer is using Preview ..Test sending to check that content is ready for an upcoming campaign and notices the Send Log Data Extension is not updating.

What is the reason records are NOT being recorded?

Options:

A.

Test sendsare rot recorded on the Send Log Data Extension.

B.

The send exceeded the maximum test send threshold.

C.

A subscriber was not selected in the Subscriber Preview tab.

Question 5

A marketing manager wants to see how the cross-channel customer population has changed over the last 6 months.

Which report should be run to provide this Information?

Options:

A.

Contacts Count

B.

Contacts Analytics

C.

Audience Engagement Over Time

Question 6

A marketer wants to use a filter to create a data extension that includes only records from yesterday.

Which step should they take to ensure the data extension includes newly added records?

Options:

A.

Check the 'AUTOMATICALLY REFRESH UPON SENDING' checkbox.

B.

Configure the filter DE to auto-refresh dally in properties.

C.

Schedule an automation to refresh the filter activity each day.

Question 7

Northern Trail Outfitters (NTO) wants to leverage Path Optimizer to test new marketing content. The best path will be selected based on the orders placed on NTO's website.

What should NTO configure in Path Optimizer?

Options:

A.

Email Engagement

B.

Manual Engagement

C.

Web Conversion

Question 8

Northern Trail Outfitters’ analytics team has requested data to power a dashboard that can monitor the performance of emails across the company.

Which Marketing Cloud function should be used to get this data automatically on a daily basis?

Options:

A.

Google Analytics Integration

B.

Tracking Extracts

C.

Report Snapshots

Question 9

Northern Trail Outfitters (NTO) needs a quick listing of all emails sent from the past calendar year across all business units. It should include basic metrics for each send.

Which out-of-the-box report provides what NTO needs?

Options:

A.

Account Send Summary

B.

Email Performance Over Time

C.

Email 5ends by User

Question 10

Northern Trail Outfitters (NTO) wants to implement a single-audience drip campaign and then, ever time, create new version with tests of random audience splits with different messages.

Which tool shouldNTO use to accomplish these iterative tests?

Options:

A.

Contact Builder

B.

Automation Studio

C.

Journey Butter

Question 11

When receiving spam complaints from recent email sends, a marketer from Northern Trail Outfitters (NTO) identifies an email address that has consistently marked promotional email messages from WTO as spam.

What should me marketer do to prevent the subscriber from receiving further commercial messages?

Options:

A.

Use the complaint exclusion list on future sends.

B.

Add the subscriber to the auto-suppression list.

C.

Delete the subscriber from All Subscribers

Question 12

An upcoming campaign at Northern Trail Outfitters (NTO) has an audience list larger than the company's daily sends. NTO's marketing team is concerned about this send affecting deliverability.

Which feature should help NTO achieve this send while keeping deliverability metrics in mind?

Options:

A.

Einstein Engagement Frequency

B.

Send Throttling

C.

Sender Authentication Package

Question 13

A marketer needs a quick count of record in a data extension with ‘Djibouti’ as they value for Country.

What should they use to determine the number of matching records in the least number of steps?

Options:

A.

Filtered data extension

B.

SQL Query

C.

Data Filter

Question 14

Northern Trail Outfitters third-party point-of-sale software order information in batches of large files. the timing varies throughout the day.

Which feature should be used toaccommodate this setup?

Options:

A.

Triggered Automation

B.

Scheduled Automation

C.

Wait Activity

Question 15

Northern Trail Outfitters sends out 50, 000 emails on a Friday. On Monday morning, the marketing team has to go through out–of–office messages and unsubscribe messages to find customer responses to the email.

Which feature should help the team?

Options:

A.

Reply Mail Management

B.

Publication Lists

C.

Parameter Management

Question 16

A marketer typically sends to a filtered data extension that contains their primary audience. They need to target only a portion of this population for an upcoming send.

What should they do to further segment their audience?

Options:

A.

Copy thefiltered data extension and add additional filter criteria.

B.

Use the Split option to temporarily add additional filter criteria.

C.

Copy the data filter and build a new data extension with additional filter criteria.

Question 17

Amarketer is asked to create a sendable data extension from various tables including orders, subscribers, and product line items. The resulting data extension will be used as an entry source fora journey.

Which tool should help create this table?

Options:

A.

Automation Studio

B.

Data Designer

C.

Audience Studio

Question 18

NorthernTrail Outfitters (NTO) wants to improve the accessibility of its email design.

Which best practice should NTO employ?

Options:

A.

Reduce line spacing to fit more content on the screen and reduce scrolling.

B.

Remove role="presentation" from layout tables to support assistive technologies.

C.

Increase the font size (over 16pt) to make the content easier to read.

Question 20

Northern Trail Outfitters (NTO) has subscribers opt-in to its marketing program via email or SMS.

What should NTO configure for its welcome series in Journey Builder to honor the opt-in communication method?

Options:

A.

Send both email and SMS to ensure subscribers get NTO's messages.

B.

Create one Entry Source for each messaging channel.

C.

Ensure source channel Is available in subscriber data.

Question 21

Northern Trail Outfitters is looking at solutions that provide warnings/advice automatically about Email Sends using Artificial Intelligence.

Which standard tool best does this?

Options:

A.

Einstein Copy Insights

B.

Einstein Email Recommendations

C.

Einstein Messaging Insights

Question 22

Northern Trail Outfitters (NTO) has an upcoming campaign with a call to action to shop its newNTO outlet store. The campaign will need to send upto three emails but stop sending to each specificsubscriber once they have made a purchase at the NTO outlet, and provide reporting on the success of the campaign.

Which Journey Builder component addresses the two requirements of this campaign?

Options:

A.

Decision Splits

B.

Goals

C.

Exits

Question 23

A marketingspecialist at Northern Trail Outfitters wants to automate sending the weekly newsletter to subscribers. The audience is located in one data extension, but they also want to send to a partner seed list.

Which tool method should the specialist use?

Options:

A.

Multi-Step Journey

B.

User Initiated Send

C.

Automation Studio Email Activity

Question 24

Northern Trail Outfitters wants to report on subscribers who did not receive emails that were included in the sending audience.

Which tool should provide a list of subscribers who didn't receive the expected emails?

Options:

A.

_sent Dataview

B.

'Subscribers Not Sent To* report

C.

Not Sent Tracking Extract

Question 25

Northern Trail Outfitters wants to monitor customer status while they flow through a post-purchase journey.

Which configuration is required to make decisions on this data?

The status data is connected to the contact in an attribute group.

Options:

A.

The Update Contact Activity us used to make status updates.

B.

TheUpdate Contact Activity Is used to make status updates.

C.

The entry sources data extension has a primary key and subscriber key.

Question 26

Northern Trail Outfitters (NTO) is going through IP address warning and would like to understand the metrics of the email sends on a data level.

Which out-of-the-box report should IMTO use to get thisinformation to refine to its sending methods?

Options:

A.

Recent Email Send Summary

B.

Email Performance by Domain

C.

Email Sends by User

Question 27

Northern Trail Outfitters (NTO) is troubleshooting why a triggered send isn't being delivered to the customer. When querying the_subscribers data view, NTO notices this subscriber key exists twice, and one of them has a status of 'Held'.

What is the source of the duplicate subscriber key?

Options:

A.

Triggered Send Managed Lists

B.

Global Unsubscribe List

C.

Auto Suppression List

Question 28

A marketer at Northern Trail Outfitters is asked about whether there is an actual requirement of a dedicated IP to send emails.

What is akey differentiator to get a dedicated IP rather than using a shared one?

Options:

A.

Requirement to have Custom URLs on Cloud Pages

B.

Requirement to have Custom URLs on images hosted in Marketing Cloud

C.

Sending. Volume > 250,000 Email/Month

Question 29

Northern Trail Outfitters (NTO) has a promotionalemail intended to be sent to only its high-value customers. NTO wants to implement additional-guardrails to prevent sending the email to more subscribers than intended.

Which Activity should be configured in Automation Studio to help?

Options:

A.

Send Email

B.

Verification

C.

Wait

Question 30

Northern Trail Outfitters wants to send a personalized email to its loyalty program members. The email should include details about loyalty members' profiles, point balance, and purchase behavior. This data exists in Marketing Cloud across several data extensions.

What should a marketer use to build this level of personalization into the email?

Options:

A.

Enhanced Dynamic Content Blocks

B.

AMP script Search Functions

C.

Personalization Strings

Question 31

Northern Trail Outfitters is redesigning its brand guidelines and wants to ensure its emails are accessible.

Which best practice should the email designer follow to meetaccessibility standards?

Options:

A.

Minimize whitespace

B.

Build image-based emails.

C.

Use contrasting colors

Question 32

A customer requested Northern Trail Outfitters NOT record any clicks or opens performed by them.

What should be configured to ensure compliance with this request?

Options:

A.

Exclusion Script

B.

DoNotTrack Attribute

C.

Consent Management

Question 33

The data team at Northern Trail Outfitters wants to send a daily report of all subscribers emailed in the last 24 hours to their Enhanced FTP Export folder. The file should contain unique email addresses.

At a minimum, which activities should be configured in Automation Studio to meet their requirements?

Options:

A.

SQL Query, Data Extract, File Transfer

B.

SQL Query, Filter, Data Extract

C.

Filter, Data Extract, File Transfer

Question 34

An insurance company has launched a new campaign to targetIndividuals between 64 and 65 that are not yet enrolled and are opted into email. All subscriber data is stored in one data extension.

How should the marketer use low-code to create this segment?

Options:

A.

Create a data filter on the data extension.

B.

Filter the.csv file before import.

C.

Write a query to create a filtered data extension.

Question 35

Northern Trail Outfitters (NTO) wants to manager subscriber preferences at the communication theme level. NTO'S subscribers are stored in data extensions.

Which Marketing Cloud feature should be used to achieve this?

Options:

A.

Publication Lists

B.

List Unsubscribes

C.

Journey Builder Sends

Question 36

Northern Trail Outfitters wants to ensure a group of subscribers never receive a promotional email.

Which configuration ensure these subscribers do NOT receive these emails?

Options:

A.

Add an Auto-Suppression list to the defaultsender profile.

B.

Configure Auto-Suppression list for the Commercial classification.

C.

Add subscribers to the Account opt-out list.

Question 37

A digital marketing internal Northern Trail Outfitters (NTO) has been asked to quickly provide the delivery rate of the most recent email sent from the NTO businessunit.

Where should the Internal look to find this Information?

Options:

A.

Automation Studio > Activities

B.

Content Builder > Recent Sends

C.

Email Studio > Overview

Question 38

Northern Trail Outfitters (NTO) sends a birthday coupon during the subscriber's birthday month. NTO wants to reward the subscriber based upon engagement with the email and provide further messages based onthat interaction.

Which no-code features should be implemented to accomplish this?

Options:

A.

Journey Builder and Engagement Split

B.

Automation studio and Query Activity

C.

Salesforce CDP and Einstein Engagement Scoring

Question 39

Northern Trail Outfitters (NTO) has multiple lines of businesses sharing one business unit. NTO wants to ensure its customers can identify their specific line of business when receiving an email.

Which setting should be configured in a send to identify the line of business sending the message?

Options:

A.

Sender Authentication Package

B.

Brand Builder

C.

Sender Profile

Question 40

Northern Trail Outfitters (NTO) is interested in exploring its large volume of send data. NTO wants to dynamically filter, sort, and group the data in one view but is not comfortable writing SQL queries.

Which tool should NTO use?

Options:

A.

Filter Activity in Automation Studio

B.

Email Performance Over Time Report

C.

Pivot table in Datorama Reports

Question 41

Northern Trail Outfitters wants to utilize an Amazon s3 bucket to import data into Marketing Cloud Data Extensions.

What should be used to achieve this?

Options:

A.

Ingest API

B.

Import Wizard

C.

Import Activity

Question 42

The marketing team at Northern Trail Outfitters observed a bounce rate of 23% for their last email send.

Which best practice should they follow to uphold their senderreputation?

Options:

A.

Continue monitoring the bounce rate for changes.

B.

Remove the bounced addresses before the next send.

C.

Nothing — bounce rates up to 30% are acceptable.

Question 43

The marketing team wants to test various path within journey based on parameters to assess the effectives of a new email campaign.

Which tool should be used?

Options:

A.

A/B Testing

B.

Path Optimizer

C.

Einstain Engagement Activities

Question 44

A marketer is testing an email that includes an Interactive Email Form and discovers the form ismissing when the email is opened in Gmail.

What guidance should be given to the email developer to ensure the interactive form displays correctly?

Options:

A.

Ensure the 'Optimize for Gmail' checkbox is selected.

B.

Ensure characters in the CSS tags are limited to16kB.

C.

Ensure fallback content has been configured for Gmail.

Question 45

A marketing manager has created a global template at the top levelto control branding

standards and make updates easy. The template needs to be used company-wide across all

business units.

How should the manager configure the template once it's moved to the shared folder to

ensure it remains on-brand?

Options:

A.

Select the EditGlobally permission option.

B.

Select the View and Send permission option.

C.

Make a copy in each business unit to allow local edits.

Question 46

Northern Trail Outfitters (NTO) has subscribers opt-in to its marketing program via email or SMS.

What should NTO configure for its welcome series in Journey Builder to honor the opt-in communication method?

Options:

A.

Send both email and SMS to ensure subscribers get NTO's messages.

B.

Create one Entry Source for each messaging channel.

C.

Ensure preferred channel is available in subscriber data.

Question 47

Northern Trail Outfitters (NTO) receives a complaint from a long-time customer who claims that, despite providing an updated emailaddress, they are still receiving emails at an old address. NTO confirms that the customer's new email address is stored in the target data extension.

What is preventing the customer from receiving emails at their new address?

Options:

A.

The new email address is from an unsupported domain.

B.

The email address has not been updated in All Subscribers.

C.

The customer has not opted in again with the new address.