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Salesforce Pardot-Specialist Salesforce Certified Pardot Specialist (WI24) Exam Practice Test

Salesforce Certified Pardot Specialist (WI24) Questions and Answers

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Question 1

What is tracked by the custom email links generated by Pardot?

Options:

A.

Link clicks

B.

Page visits

C.

Email opens

D.

Form completions

E.

Unsubscribe

Question 2

A marketing manager sent an email template last week to their "Hot Prospects" list, which is populated dynamically based on the prospects' scores. They want to send the same email template again this week to the same list, but make sure that the prospects that received it last week do not get it again.

How should they accomplish this?

Options:

A.

Create a new dynamic list using the criteria "Prospect email template", the template name, and "was not received" and then use it as the

recipient list when sending the email template.

B.

Send the email template to the "Hot Prospects" list, but select the "deduplicate" option to remove recipients that already received the email last week.

C.

Create a new list of the prospects that received the email last week and then use it as a suppression list when sending the email template to the "Hot Prospects" list.

D.

Send the email template to the "Hot Prospects" list like last time; the prospects that received it before will be automatically suppressed from receiving the same email template.

Question 3

When would a completion action on a custom redirect be triggered?

Options:

A.

Completion actions will apply to visitors on the first time a custom redirect is clicked.

B.

Completion actions for custom redirects will only apply to existing prospects.

C.

Completion actions for custom redirects will only apply to prospects once they have been assigned.

D.

Completion actions will apply to visitors who convert to prospects after clicking on a custom redirect.

Question 4

What is one way a sales rep can convert a visitor to a prospect?

Options:

A.

The sales rep gives the visitor a phone call.

B.

The sales rep increases the visitor s score to 100.

C.

The sales rep manually associates the visitor with a prospect.

D.

The sales rep walks the visitor through a demo.

Question 5

LenoxSoft has a Pardot form titled ''Request a Demo" on their external website.

Which Pardot report should they use to see how many views their form has received?

Options:

A.

Conversions Report

B.

Landing Page report

C.

Form Handler Report

D.

Form Report

Question 6

What is the process to add a prospect who visits a pricing page to a list?

Options:

A.

Create a page action

B.

Create a segmentation rule

C.

Use a Tag

D.

Create an automation rule

Question 7

An Administrator wants to have a thank you email sent after the form on the “Request a Demo” landing page is submitted.

Where can this be configured to ensure that every time the landing page is completed, the email is sent?

Options:

A.

Configure an autoresponder email to send as a completion action when the ‘Request a Demo” landing page has been submitted.

B.

Configure an automation rule to send the email when “Request a Demo” form has been successfully completed.

C.

Configure a segmentation rule to send the email when “Request a Demo” landing page has been successfully completed.

D.

Configure an autoresponder email to send as a completion action when the “Request a Demo” form has been submitted.

Question 8

A user needs to be able to import and export lists. What user role do you give them?

Options:

A.

Marketing

B.

Sales Manager

C.

Sales

D.

None of the above

Question 9

Which two considerations should be kept in mind when using completion actions for list emails? Choose 2 answers

Options:

A.

Completion actions based on email link clicks only execute once per prospect.

B.

Completion actions based on link clicks do not trigger on unsubscribe links or email preference page clicks.

C.

Completion actions based on email opens will retroactively apply if added after the email send.

D.

Completion actions based on image file downloads only execute once per day.

Question 10

The drip program "New Client Onboarding" is set to "Only send emails during business hours (10am - 4pm M-F)." The drip logic is outlined below:Start Step 1: Send email "Welcome."Step 2: Pause 3 days.Step 3: Send email "Getting Started."Step 4: Pause 7 days.Step 5: Send email "Tech Setup."Step 6: Pause 7 days.Step 7: Send email "Complete Configuration." EndIf a prospect starts the drip program on Wednesday, when will the email in Step 3: Send email "Getting Started" be received by the prospect?

Options:

A.

The prospect will receive the email Monday.

B.

The prospect will receive the email Friday.

C.

The prospect will receive the email Tuesday.

D.

The prospect will receive the email Saturday.

Question 11

Which two Salesforce features allow a view of a prospect's Pardot landing page submission activity on the syncing contact?

Choose 2 answers

Options:

A.

Pardot landing pages related list section

B.

Engagement History component

C.

Pardot Activities Visualforce page

D.

Salesforce Activities section

Question 12

Which two actions can be taken once a Salesforce Opportunity syncs to Pardot? Choose 2 answers

Options:

A.

Manually editing the Opportunity In Pardot

B.

Referencing the Opportunity in automation rules

C.

Viewing the Opportunity in Opportunity Reports

D.

Manually deleting the Opportunity in Pardot

Question 13

What are the daily system generated emails?

Options:

A.

Daily prospect activity emails (for all prospects)

B.

Daily prospect activity emails (for my prospects)

C.

Daily visitor activity emails

D.

Prospect assignment notification

E.

Daily prospect assignment emails

F.

Weekly search marketing email (sent on Mondays)

G.

Starred prospect activity alerts

Question 14

An engagement studio program is enabled to repeat. The prospects are eligible to repeat after one day and can repeat three times.

If a prospect remains on the program recipient list, what would happen to that prospect once they hit the End step after processing through the program once?

Options:

A.

The prospect will start the program over at the beginning after waiting one day.

B.

The prospect will not restart the program; prospects can only process through once.

C.

The prospect will start the program over at the beginning immediately.

D.

The prospect will not restart the program; they have reached the maximum number of repeats.

Question 15

Which is NOT a way to assign a custom role to a user?

Options:

A.

Edit an existing Default Role, and it will automatically convert to a Custom Role.

B.

Assign new users to a previously created Custom Roles during the import process.

C.

Add a batch of existing users to a Custom Role using table actions

D.

Add a user to a Custom Role directly from their User Record.

Question 16

A user wants to set up an automated grading model in Pardot.

Which two components are required to achieve this? Choose 2 answers

Options:

A.

Profile

B.

Automation Rule

C.

Pardot Score

D.

Dynamic List

Question 17

Identify the paid search ad platforms for which Pardot has a native integration.

Options:

A.

Google AdWords

B.

Bing

C.

Yahoo

D.

All of the Above

Question 18

How can you ensure your email doesn't get stuck in spam?

Options:

A.

Create clear calls-to-action

B.

Create mobile-friendly version of the email

C.

Create a text version of the email

D.

Remove the unsubscribe from the email

E.

Add domain keys and SPF

Question 19

A marketer wants to create different Pardot lists to correspond with the different stages of the buying cycle. When an Opportunity stage changes in Salesforce. the prospect list membership automatically updates to reflect that m Pardot. example, if an opportunity moves from Negotiations to Closed Won, the prospects associated with that opportunity. Should be removed from the Negotiations list, and added to the Closed won list.

How could the marketer accomplish this?

Options:

A.

Completion Action

B.

Page Action

C.

Automation Rule

D.

Dynamic List

Question 20

Which Pardot function should be used to track prospect engagement on a banner ad on a third-party site?

Options:

A.

Page action

B.

Custom redirect

C.

Campaign tracking code

D.

Landing page

Question 21

LenoxSoft conducted a database clean-up project and mass updated their prospects. A few of their prospects were updated incorrectly and they need to investigate what happened.

What three data points can be found in the prospect's Audits tab to help determine what updates were made?

Choose 3 answers

Options:

A.

The Lifecycle Report filtered by timeframe

B.

The prospect fields that were updated

C.

The amount of time the prospect spent viewing the website

D.

The lists that that prospect was added to or removed from

E.

The data and time when a prospect was assigned

Question 22

Where on a prospect record should an administrator look to help determine the reason a prospect is unmailable?

Options:

A.

Lifecycle and Profile

B.

Activities and Audits

C.

Activities and Lifecycle

D.

Profile and Audits

Question 23

How can you send an automated email to a prospect after they fill out a form?

Options:

A.

Using an Automation Rule

B.

Using a Completion Action

C.

None of the above

D.

Using a Segmentation Rule

Question 24

What is the baseline grade assigned to a prospect?

Options:

A.

C

B.

D

C.

B

D.

A

Question 25

What could cause standard sync actions from occurring?

Options:

A.

A large sync queue

B.

Connector is not verified or has become unverified

C.

Salesforce API limit has been reached

D.

All of the above

Question 26

Which two requirements must be met in order to have both e Lead end a Contact field sync with the same Pardot prospect field? Choose 2 answers

Options:

A.

The Lead and Contact fields must have the same API name.

B.

The Pardot field must be mapped to the Salesforce field.

C.

The Lead and Contact fields must have the same Salesforce field label.

D.

The Pardot field must be a drop-down field.

Question 27

The Pardot prospect audit capabilities can list all the data that was obtained by Pardot and how the data changes as the prospect interact with your emails, website, and CRM sync.

Options:

A.

True

B.

False

Question 28

What can the GoToWebinar connector do?

Options:

A.

Register prospects for GoToWebinar events

B.

Display how long a prospect watched a webinar

C.

Automatically pull in prospects who exist in GoToWebinar but not Pardot

D.

Display registrations and attendance as activities

E.

Pulls in Pardot emails to use in GoToWebinar

Question 29

A project is on day 3 of a step with a designated wait time of 5 days. The engagement studio program is then paused for 1 day and restarted.

If the wait time for the step remain at 5 days, what day of the designated 5 days of wait time would the prospect be on when the program is restarted?

Options:

A.

Day 4

B.

Day 3

C.

Day 0

D.

Day 5

Question 30

LenoxSoft enabled the "Always Display Form After Submission" setting on their Pardot form.

What would be the expected behavior if a prospect refreshes the page after initially submitting the form?

Options:

A.

The prospect would receive an error message.

B.

The form would be displayed on the page once again.

C.

The prospect would be redirected to a thank-you page.

D.

The thank-you content would continue to be shown.

Question 31

An engagement studio action step is scheduled to send an email on March 20th.

What should happen to the prospects who reach this step after that scheduled day?

Options:

A.

A prospect arriving after the send date will remain on the step until a new send date is set

B.

A prospect arriving after the send date will skip the Send Email step.

C.

A Prospect arriving after the send date will be removed from the program.

D.

A ProsPect arriving after the send date will be sent the email.

Question 32

A user wants to increase a prospect's score an additional five points every time a specific form is completed. The score increase should occur upon form submission.

What automation tool should be used to accomplish this?

Options:

A.

Engagement studio

B.

Completion action

C.

Custom redirect

D.

Segmentation rule

Question 33

When are visitors converted to prospects?

Options:

A.

When they run through completion actions

B.

When an automation rule runs

C.

When a prospect fills out a form or form handler

D.

When the prospect visits a Pardot landing page

Question 34

What report allows you to see how successful or active a form has been on your site?

Options:

A.

Campaign reports

B.

Landing Page reports

C.

Form reports

D.

Conversion reports

E.

None of the abovec

Question 35

You can see the score, grade, assigned user and recent interaction within the Insight section of the Prospect Record.

Options:

A.

True

B.

False

Question 36

A Pardot user sends out a list email and notices that as a result of the email send, many prospects are now marked as 'Do Not Email'. What metrics in the list email report could help the Pardot user understand how these prospects may have become unmailable?

Options:

A.

Total Sent and Suppression Rate

B.

Click-Through Rate and Soft Bounces

C.

Tracker Domain Verification and Open Rate

D.

Total Opt Outs and Hard Bounces

Question 37

LenoxSoft needs their form to post directly to a third-party platform as well as Pardot upon submission.

Which Pardot tool should they use?

Options:

A.

Dynamic Content

B.

Form Handler

C.

Custom Redirect

D.

Pardot Form

Question 38

What triggers a prospect record to sync from Pardot to the CRM? Choose 2 answers

Options:

A.

Landing page submission

B.

Mapping new custom fields

C.

Form submission

D.

Opening an email

Question 39

Which three activities can be used to trigger an increase or decrease in a prospect’s score? (Choose three answers.)

Options:

A.

Unsubscribing from an email

B.

Printing an email

C.

Clicking a link in an email

D.

Opening an email

E.

Forwarding an email

Question 40

What editions of Salesforce can sync with Pardot?

Options:

A.

Enterprise Edition and lower

B.

Standard Edition and higher

C.

Professional Edition and higher

Question 41

Which two actions can cause an anonymous visitor to convert into an identified prospect? (Choose two answers.)

Options:

A.

Submitting a form on a landing page.

B.

Matching an automation rule.

C.

Viewing more than one web page.

D.

Clicking on a tracked link in an email.

Question 42

How can you set a prospect's first touch campaign?

Options:

A.

Using automation rules.

B.

Using completion actions

C.

None of the above

D.

Using segmentation rules.

Question 43

How do you use an automation rule to opt out prospects?

Options:

A.

Change prospect field value: 'Do Not Email' to 'Do Not Email

B.

You can't use an automation rule to opt-out prospects.

C.

Change prospect field value to Opt-out

Question 44

What is a good default sales ready lead score?

Options:

A.

75

B.

50

C.

200

D.

100

Question 45

Why is a reCAPTCHA displayed when I did not choose to display it?

Options:

A.

At form submission Pardot pings a database of known spammers and when a match is found automatically displays a reCAPTCHA.

B.

At form submission Pardot pings a database of known prospects and when a match is found automatically displays a reCAPTCHA.

Question 46

A user is experiencing errors when trying to save their email.

What three items should they check for in order to successfully save their email draft? Choose 3 answers

Options:

A.

The email contains a text version

B.

The email contains at least one variable tag

C.

The email uses dynamic content

D.

The email designates a general or specific sender

E.

The email contains an unsubscribe link

Question 47

Users can be imported into Pardot

Options:

A.

True

B.

False

Question 48

If the information in Salesforce differs from the information in Pardot, by default what information will be kept?

Options:

A.

The information in Salesforce will override the information in Pardot

B.

The information in Pardot will override the information in Salesforce

C.

All information will be kept, which may result in two records for one person

D.

The differing information will be deleted from both Salesforce and Pardot, which may result in blank records

https://help.salesforce.com/articleView?id=pardot_default_prospect_field_mapping.htm &type=5

Question 49

What information can you find about your competitors in Pardot?

Options:

A.

Alexa rank

B.

BBB score

C.

News article mentions

D.

Number of inbound links

E.

Number of indexed pages

Question 50

What would a hard bounce refer to on an email sending report?

Options:

A.

An email that is recognized, but returned to the sender because the recipient's mailbox is full.

B.

An email that is recognized, but returned to the sender because the mail server is temporarily unavailable

C.

An email that was sent to a prospect marked as opted out because they visited the unsubscribe page.

D.

An email that permanently bounced back to the sender because the address is invalid.

Question 51

When is a prospect automatically removed from future email sends?

Options:

A.

Soft Bounce

B.

Hard Bounce

C.

Any Bounce

D.

None

E.

After 5 Soft Bounces

Question 52

Arrange these events in sequence:

Options:

A.

The visitor is now a prospect.

B.

A visitor submits a conversion form

C.

A cookie is applied

D.

The prospect's activity history is available to view in Pardot

E.

Visitors access your company website

F.

E C B A D

G.

E B A D C

Question 53

What should you do when multiple users are editing an email template at the same time?

Options:

A.

Multiple users cannot edit the same email template at the same time

B.

Always click Save and Exit or Save Draft and Exit to commit your changes and close your session before ' someone else edits it

C.

Update the same draft at the same time since the system will recognize updates made by both users

D.

Create two different drafts and merge them through the Email flow process to bring updates from both drafts into one

Question 54

Where would an administrator go to check if the Email Sending Domains are set up properly after updating the DNS?

Options:

A.

The Dashboard

B.

The Sent Emails Page

C.

The System Preferences Page

D.

Admin-Domain Management

Question 55

LenoxSoft wants to understand how many different prospects registered for their most recent webinar. Which Pardot form report metric should be reviewed?

Options:

A.

Total Submissions

B.

Conversions

C.

Total clicks

D.

Unique Submissions

Question 56

A new automation rule is created.

What action is required for prospects to begin matching that automation rule?

Options:

A.

Resume the rule after saving

B.

Sava the rule without any additional action

C.

Schedule the rule to run before saving it

D.

Preview the rule before saving it

Question 57

Your client is looking for a way to increase the quality of leads that are being passed from marketing to sales. What advice do you offer?

Options:

A.

Only pass on leads that are very active on your site no matter the company profile.

B.

Implement a blended lead scoring and grading system.

C.

Automatically assign all leads to sales reps in a round-robin system.

D.

Add more landing pages and forms to your site to increase the number of conversion opportunities.

Question 58

There are absolutely no restrictions on how you assign custom users abilities.

Options:

A.

True

B.

False

Question 59

Which two Facebook accounts can be posted to using the Pardot Facebook connector? (Choose two answers.)

Options:

A.

Video Pages

B.

Linked Instagram Pages

C.

Company Pages

D.

Personal Pages

Question 60

Which scenario would convert an anonymous visitor into an identified prospect?

Options:

A.

Creating a Lead in Salesforce which syncs to Pardot as a new prospect record

B.

Scanning the badge of someone who visited a booth at a recent event

C.

Submitting a Web2Lead form that is linked to Pardot via a form handler

D.

Opening email sent by a sales rep using the Send Pardot Email functionality in Salesforce

Question 61

A Pardot administrator wants to use progressive profiling to collect information on a prospect over time.

What It the recommended Pardot asset to use?

Options:

A.

Pardot landing page without a form

B.

Pardot form

C.

Pardot form handler

D.

Third party form

Question 62

New feature alerts can be found at the top of the dashboard.

Options:

A.

True

B.

False

Question 63

You want to track prospects that click on a banner ad. What do you use?

Options:

A.

Custome redirect

B.

Page actions

C.

Lead scoring and grading

D.

Completion actions

Question 64

How long does it take a drip program to start after unpausing it?

Options:

A.

Immediately

B.

Within 5 minutes

C.

Within one hour

D.

Within one business day

Question 65

What is the limit of social posting connectors you can create in your Pardot account?

Options:

A.

Five accounts per platform

B.

One account per user role, per platform

C.

There is no limit of accounts per platform

D.

One account per platform

Question 66

A marketer receives a request to permanently delete a prospect from Pardot.

How does the marketer satisfy this request?

Options:

A.

The marketer archives the prospect, but cannot permanently delete their data.

B.

The marketer deletes the prospect in Salesforce, which then permanently deletes the prospect in Pardot.

C.

The marketer goes to the prospect record and chooses the "Permanently Delete'' menu option.

D.

The marketer archives the prospect and then selects "Permanently Delete" from the recycle bin.

Question 67

What will undelete a prospect?

Options:

A.

If the deleted prospect is imported into Pardot with the same email address

B.

If the deleted prospect visits a web page

C.

If the deleted prospect re-converts by filling out a form with the same email address

Question 68

LenoxSoft wants the "State" field to appear in real-time whenever a prospect selects "United States" for the "Country" field when completing their Pardot form.

Which form feature should be utilized?

Options:

A.

Progressive Profiling

B.

Email Validation

C.

Kiosk/Data Entry Mode

D.

Dependent fields

Question 69

A Prospect is a Visitor who has submitted an email address through a form or landing page on your site.

Options:

A.

True

B.

False

Question 70

By default (using business accounts) Pardot creates new records as:

Options:

A.

Leads

B.

Contacts

Question 71

What does Pardot sync first with Salesforce?

Options:

A.

Contacts

B.

Leads

Question 72

An administrator includes a link to a file on a web page that the company does not own on the company website.

How should they track the number of visitors who access this file?

Options:

A.

Page actions

B.

Pardot form

C.

Custom redirects

D.

Pardot tracking code

Question 73

LenoxSoft's marketing team shares a list of company names of all external visitors on their website with the regional sales managers. The regional managers use this list for cold calling and for insight on whether any recent opportunities are active on their site.

Which sequence of steps should the Pardot Administrator take to automate this process?

Choose one answer

Options:

A.

Enable Send daily prospect activity emails (for all prospects); Enable Page Actions to notify managers.

B.

Enable Visitors Filters for a specific IP range; Enable Page Actions to notify managers.

C.

Enable Visitor Filters for a specific IP range; Enable Send daily visitor activity emails.

D.

Enable Send daily visitor activity emails; Enable Send daily prospect activity emails (for my prospects).

Question 74

A Pardot form is placed onto a Pardot landing page to register prospects for an upcoming tradeshow. A Pardot administrator wants to know how many unique submissions they have so far.

Which report should they check to see the number of unique submissions for the form on the landing page?

Options:

A.

Form handler report

B.

Event report

C.

Form report

D.

Landing page report

Question 75

Viewing your pricing page is considered a valuable buying signal. LenoxSoft would like to be able to report on and segment prospects who have visited your pricing page. What automation tool would best achieve this?

Options:

A.

Create a special campaign to track pricing pageviews

B.

Create a Page Action set to Tag prospects as having viewed it and add them to a list

C.

Create a Form with a Completion Action to send a pricing sheet

D.

Create a Dynamic List based on page view to segment automatically

Question 76

LenoxSofts marketing manager wants to keep email branding consistent. They want Pardot users to be able to select this email content when building out engagement studio programs, one-to-one emails, and autoresponders.

How could this goal be achieved?

Options:

A.

Create and publish an email template

B.

Create an email template draft

C.

Create an operational email

D.

Create a list email draft

Question 77

A user creates and resumes a new automation rule.

Which two statements are true about that rule?

Choose 2 answers

Options:

A.

The rule will run once and must be re-run for prospects to match again.

B.

The rule will continuously look for prospects who match the criteria.

C.

The rule will evaluate their entire prospect database for matches.

D.

The rule will unmatch prospects that no longer match the criteria.