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SAP C_C4H520_02 SAP Certified Application Associate - SAP Field Service Management 2005 Exam Practice Test

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Total 80 questions

SAP Certified Application Associate - SAP Field Service Management 2005 Questions and Answers

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Question 1

Which of the following are data object types that you can maintain in the Master Data module? Note: There are 3 correct answers to this question.

Options:

A.

Item

B.

Service call

C.

Service contract

D.

Smartform

E.

Equipment

Question 2

You are a consultant who needs to explain the Reserved Material feature of SAP Field Service Management to a customer. Which statements can you use to describe the capabilities of reserved material? Note: There are 2 correct answers to this question.

Options:

A.

You can approve consumed reserved materials in the Time and Material journal.

B.

You can plan and reserve materials in both the Web and mobile applications.

C.

The system will update the inventory count of reserved materials in a standalone scenario.

D.

A planner can create service calls with reserved materials from an integrated ERP system.

Question 3

What is SAP's approach to integrating SAP S/4HANA Service with SAP Field Service Management?

Options:

A.

Cloud-based using SAP Cloud Platform Integration

B.

Cloud-based using the FSM Cloud Connector

C.

On-premise-based using SAP Process Integration

D.

On-premise-based using the SAP CRM middleware

Question 4

Which scenarios can you cover within the SAP C/4HANA solution portfolio? Note: There are 2 correct answers to this question.

Options:

A.

Self-service

B.

In-house repair

C.

Service fulfillment

D.

Contact center

Question 5

Which aspect of SAP Field Service Management helps businesses to expand their service area beyond their own list of qualified technicians?

Options:

A.

Customer Self-Service

B.

Service Contracts

C.

Service Maps

D.

Crowd Service

Question 6

You want to retrieve data from the system using the query API. In which format will you receive the response?

Options:

A.

HTML

B.

Text

C.

XML

D.

JSON

Question 7

Which of the following reports will face a hard stop when you generate it in SAP Field Service Management?

Options:

A.

A nightly activity list report generated via business rules that executes in 250 seconds

B.

A report that references 21 different DTOs

C.

A spare parts list that has 1500 pages

D.

A service call summary for the week that returns 1000 records

Question 8

How can you benefit from enabling service workflow steps? Note: There are 3 correct answers to this question.

Options:

A.

You can provide a predefined script for service execution.

B.

You can configure execution checkpoints.

C.

You can trigger actions based on standard system events.

D.

You can improve the link between back office and field.

E.

You can standardize service process flows.

Question 9

Which of the following activities are carried out by a crowd owner within the Single Tenant Crowd Service? Note: There are 3 correct answers to this question.

Options:

A.

Review company certificates.

B.

Approve technician skills.

C.

Review and close assignments.

D.

Accept an assignment.

E.

Register a partner company.

Question 10

As a technician, you want to record expenses. Which objects can you record expenses against? Note: There are 3 correct answers to this question.

Options:

A.

Equipment

B.

Service call

C.

Activity

D.

Business partner

E.

Purchase order

Question 11

You are a field service technician using an iOS device, and you have just completed a repair. How can you check the travel time to the next repair location address?

Options:

A.

Click on the navigation icon within the home page.

B.

Click on the navigation icon within the service call.

C.

Click on the navigation icon within the activity.

D.

Click on the navigation icon within the equipment.

Question 12

Which prerequisites are necessary to integrate SAP Field Service Management with SAP Analytics Cloud? Note: There are 2 correct answers to this question.

Options:

A.

Set REPORTDATA UI Permission to VISIBLE.

B.

Set CoreSystems.FeatureFlag.AR.SAC.Enabled to TRUE.

C.

Allow browser cookie settings to accept sapbusinessobjects.cloud.

D.

Delete recent browser history and cookies.

Page: 1 / 8
Total 80 questions