For each Requested Item, a _________ enables the approval and delivery of that Item.
What is the default number of days (integer) after which Resolved Incidents are automatically closed?
What is the module that is used to navigate to CI Relationships?
Which of the following may NOT be published in a Service Catalog?
Which of the following outlines the ways Changes may be related to Incidents?
There are two integration points available in ServiceNow ITSM: Platform Web Services and Event Management.
You can create only one change request from an incident.
The requested item table is extended directly from the task table
What happens when "Communicate Workaround" is clicked in problem form?
Which of the following Service Catalog varibale types are not supported in Mobile interfaces? Select all that apply.
Which of the following is NOT a valid OOTB problem view?
What is the minimum role required to delete a CI?
What is the purpose of "Search As" field in the contextual search table configuration?
Which of the following variables is NOT supported within a multi-row variable set?
The itil user is permitted to read the CAB definitions.
Database views must be used to report on Catalog Item Variables.
How to show the template bar at the bottom of the incident form?
Which module can you use to see a list of search keywords used to search for articles in knowledge base?
How do you make an article visible in the featured content section?
Which of the following roles can update cart layout?
How to automatically show the user employee number when searching for a user in the caller field?
Which of the following statements is true when an incident has several child incidents?
When documenting requirements, it is important to include the customer preferred designed choices.
Which of the following columns get copied from the incident when creating a problem according to the OOTB implementation? (Choose all that apply.)
Which of the following functions is NOT enabled by the Change advisory board (CAB) workbench?
Which type of record may be used to initiate the process to deploy a fix to an incident?
Which of the following is NOT a known error article field?
When does the CAB Date get auto-populated in the change request form?
Technical consultants should attend workshops.
Inbound Actions can be configured to enable creating or updating problems.
Which module to use in order to change the default behavior of "Communicate Workaround" in problems?
On an Incident, which of the following conditions will trigger the Reopen Count field value to be incremented?
Which of the following fields in the Choice form specifies the field for which this choice is made?
What is the purpose of the Knowledge check box in Incident form?
Which feature can Service Desk Agents use to ensure that Knowledge Articles they attach to Incidents are Article that are appropriate to share with Callers?
Which table is used to store all the searches performed against knowledge base articles?
In the baseline platform configuration, an end user with no assigned roles can read an incident when they are _____________.
What are the primary record types in configuration management?
Which of the following fields does ServiceNow recommend to move to the Advance view of the catalog item form? (Choose two.)
Which of the following roles can close a problem? (Choose three.)
What is the API name that allows integration with service catalog?
It is possible to import multiple word documents at the same time into a knowledge base.
Which of these are considered configuration base items? (Choose three.)
Which one of the following is the minimum role needed in order to delete a knowledge base?
For the majority of catalog items, the customer requires quantity and price to be displayed. However, for one item, the customer would like to omit these two fields.
Which of the following approaches should be used to satisfy this requirement?
Which table is used to store Known Error articles?
What can you use to explore the CMDB hierarchy and table definitions?
Which of the following tables does the change_request_metric database view join? (Choose all that apply.)
A user with role catalog_admin can manage user criteria.
In Problem Management, which role is required to delete a problem record?
In the baseline platform configuration, the appropriate Workflow to be attached to a Change Request is determined based on _________ ?
Even Though some catalog items approval workflow might be similar, it is recommended to have separate approval workflow for each catalog item.
Which of the following are valid ways to change a problem's state to Closed? (Choose all that apply.)
Which feature may be used to track trends related to the average resolution time by priority for Incidents compared to other customers in the same
industry / number of users / region?
A Problem can be created from an Incident.
Configuration items can be created via the change management process.
What is the name of namespace of the Service Catalog API?
Common recurring Catalog Variables can be grouped and standardized using _________.
Once the "Request Approval" button is clicked in the normal change form, approval requests are sent to all members of the "CAB Approval" group.
g_scratchpad CANNOT be used in catalog items.
In the baseline platform configuration, when a Knowledge Article is flagged by a user as being incomplete or incorrect, a notification is sent to the Knowledge
Base Owner.
Which one of the following is NOT an addition of Knowledge v3 over the Legacy Knowledge?
Which module to use in order to see problem tasks that are assigned to you?
Configuration changes to the Change Management - CAB Workbench Application must be done in the global scope.
What should you do in order to edit the template used to populate fields of known error article created from a problem?