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  4. CIS-SAM - Certified Implementation Specialist - Software Asset Management Professional Exam

ServiceNow CIS-SAM Certified Implementation Specialist - Software Asset Management Professional Exam Exam Practice Test

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Total 141 questions
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Certified Implementation Specialist - Software Asset Management Professional Exam Questions and Answers

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Question 1

Which of the following statements is incorrect with regards to on-premise import and export of Content Service data?

Options:

A.

Clicking on the “Manage Software Library” module takes the user to an interceptor page where they can select to import or export data.

B.

On-premise instances do not receive automatic Software Library updates.

C.

Normalization content is eligible for the export feature.

D.

By default, you are opted in to the Manage On-Premise Library (com.sn_samp_on_prem) plugin.

E.

You must opt-in to the SAM Content Service through the Content Service setup page.

Question 2

Which related list is NOT available from the software model on the License Workbench?

Options:

A.

Unlicensed Subscriptions

B.

Unlicensed Software Products

C.

Removal Candidates

D.

Remediation Options

E.

License Metric Results

Question 3

What are three ways to get software asset data into ServiceNow?

Options:

A.

Clone, Background Script, Discovery

B.

Import Data, Plugin, Clone

C.

Discovery, Import Data, Manual

D.

Plugin, Background Script, Manual

Question 4

What are the four tiers of software reconciliation results? (Choose four.)

Options:

A.

Software License Metric

B.

Software Product

C.

Software Allocation

D.

Software Entitlement

E.

Software Publisher

F.

Software Model

Question 5

Coalesce can only use a single field to uniquely identify a record.

Options:

A.

True

B.

False

Question 6

When receiving an order, which data point is mandatory?

Options:

A.

Assigned To

B.

Cost

C.

Asset Tag

D.

Serial Number

Question 7

Client access is the right to use for a specific amount of time.

Options:

A.

True

B.

False

Question 8

An allocation is automatically created in which of the following scenarios? (Choose two.)

Options:

A.

After receiving the rights for software from a purchase order

B.

After a Create allocation remediation option has been taken

C.

After reconciliation runs and identifies that rights are ‘Not allocated in use’

D.

When a software installation is discovered

E.

After successfully sourcing a request via an existing entitlement

Question 9

If a customer does not like the way reconciliation runs or calculates compliance, it is okay to modify the scripts includes, business rules and other logic to accommodate the business requirement.

Options:

A.

True

B.

False

Question 10

Which of the following license metrics require allocations in order to maintain compliance? (Choose two.)

Options:

A.

Per Core

B.

Per User

C.

Per Named Device

D.

Per Named User

E.

Per Core (with CAL)

F.

Per Application Instance

G.

Named User Plus

Question 11

What role must be granted in order to create new reports that could be viewed by other people?

Options:

A.

Report Creator [Report_Creator]

B.

Report Publisher [report_publisher]

C.

ITIL [itil]

D.

Global Report User [report_global]

Question 12

If a value from an import does not exist in ServiceNow and the import should not create a new record, which option should be selected?

Options:

A.

Reject

B.

Create

C.

Delete

D.

Ignore

Question 13

What is the purpose of an external audit?

Options:

A.

To ensure your users are not running any blacklisted software

B.

To determine compliance with internally-defined vendor processes

C.

To determine compliance with signed vendor agreements/contracts

D.

To ensure your entitlements do not exceed your allocations

E.

To determine compliance with licensing agreements regarding who, how, and when freeware software is being used

Question 14

When creating custom products: (Choose the best answer.)

Options:

A.

Custom products should not be tracked in ServiceNow.

B.

Custom products should not be created for anything included in the content library.

C.

Custom products are automatically created in the content library.

D.

Custom products should be created for anything included in the content library.

Question 15

Performance Analytics allows users to do which of the following? (Choose three.)

Options:

A.

Assess publisher compliance over a period of time

B.

View trends of software license allocations

C.

Configure software reclamation

D.

Remediate non-compliance

E.

Track usage of a particular software

Question 16

For products monitored by System Center Configuration Manager (SCCM), what usage data point(s) are imported for reclamation analysis?

Options:

A.

Number of Times Used

B.

Average Use Time

C.

Last Used and Total Usage Time

D.

Last Used Only

Question 17

In addition to creating a new purchase order for software licenses, additional remediation options are available in Software Model results to:

Options:

A.

Update license metrics

B.

Create allocations

C.

Remove unlicensed installations

D.

Remove software products

Question 18

Software reclamation is integrated with which of the following to automate the process of uninstalling software from devices and reclaiming those software rights?

Options:

A.

Integrated Risk Management

B.

HR Management

C.

Client Software Distribution

D.

Incident Management

Question 19

The goals of Software Asset Management include which of the following? (Choose three.)

Options:

A.

Optimize spend

B.

Rationalize business applications

C.

Maintain compliance

D.

Identify unauthorized usage

E.

Support software audits

Question 20

Which statements are true in regards to ServiceNow’s Client Software Distribution (CSD) functionality? (Choose two.)

Options:

A.

Removes software daily utilizing a scheduled job.

B.

ServiceNow does not have Client Software Distribution.

C.

The first stage in the CSD process flow is configuration.

D.

CSD can automatically distribute and reclaim software without a license for Orchestration.

Question 21

You have a contract that is getting ready to expire. What options do you have for handling this contract and remaining compliant? (Choose three.)

Options:

A.

Reject

B.

Extend

C.

Cancel

D.

Activate

E.

Delete

F.

Renew

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