It is very important 'to evaluate how employees feel about their manager or leader' to assess the climate of a specific organization or group. An assessment of an organization's 'climate' discovers if the employees' satisfaction level is positive or negative.
QA is a management function with emphasis on the process producing the product.
Who is responsible to ensure that the organization has sufficiently trained personnel to protect its IT resources?
Yield or productivity is the example of ___________ indicators.
Which one of the following is NOT one of the change control procedures?
Many contracts contain provisions to determine how the contract will be changed in the event that some undetermined circumstance occurs. This provision in a contract is called:
Risk management is not an independent auditing process.
If common causes of variation result in a process operating outside the customer's specifications, the process is improved by reducing the special causes of variation.
It is generally recognized that software testing should begin at which software development phase?
The person who accepts personal responsibility for the success of quality management without being assigned the responsibility is called____________ .
If you want to ensure that individuals can effectively perform work processes, which activity would you implement to achieve that goal?
Within COTS software, attributes designed to "get you out of trouble" when you get into trouble is which aspect of a COTS software?
Which of the following is the most difficult component of the decision making process?
Statistical Process Control is used to measure:
Goals explain how the vision will be achieved.
Which of the following planning activities is associated with the quality planning question "where do we want to go"?
The five levels for maturing the quality assurance process are: controlling, defining, aligning, adapting, and champion. Briefly describe the role of the quality analyst at each of these five levels.
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One of the main objective of the quality assurance function is to reduce the variability in process execution. There are two causes of variation in a process, common cause and special cause. Describe three ways for reducing common causes of variation.
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Describe the method to create a Process Map.
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IT management has asked you to establish a “security baseline”. Describe the steps that you will use to build the security baseline.
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Explain why risk prioritization is important and give two methods used to prioritize risk.
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What is meant by the term "best practice" and what process might be used to identify a best practice?
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What is difference between structural and functional testing? State two advantages of both.
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Explain how a Force Field Analysis is performed and used.
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Subjective baseline studies are commonly conducted studies in measuring quality and productivity. Define what is meant by "subjective", give three examples of products / services / processes that can be measured subjectively, and for each example given, explain how that subjective measure might be used to improve quality.
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One of the steps recommended in any software development project is to identify risks and estimate the magnitude of those risks. This will assure that risks are properly addressed throughout the development process, as well as assuring that the high-magnitude risks will be recognized and addressed.
Your IT management has asked you how to best estimate the magnitude of a risk. List below what you believe would be a reasonable method your IT organization could use to determine the magnitude of a risk.
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Two terms that are associated with quality management are mission and vision. Describe these two terms. Then, as a means of differentiating the two, briefly describe a mission for the quality assurance function and a vision for the quality assurance function.
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Briefly explain the "Check" processes of process management. What are the challenges faced in identifying and implementing process controls?
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Dr. W. Edwards Deming was a strong advocate of continuous process improvement. Describe below what you believe is meant by the term "continuous process improvement", and then list at least five steps that are necessary to implement a continuous quality improvement program.
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While software may be developed by an outside organization, the responsibility for the software's quality cannot be contracted. Describe the quality professional's responsibility for the software developed by an outside organization.
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In a measurement program 'managing by process' means to use processes to achieve the desired results. This phase consists of steps to implement measurement in a process by identifying the contributors to achieving the desired process results.
If a desired process result is to produce a work product on-time, identify three process contributors that could positively or negatively impact producing the work product on-time. For each of the contributors explain how you would measure it.
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As more of an organization’s business goes online the need for security increases. As a quality assurance manager, your IT Director knows that security is comprised of technical controls and management controls. The technical controls such as virus protecting software are very complex and its effectiveness would be difficult to evaluate by the average quality assurance professional. However, quality assurance professionals should be able to evaluate the management controls over security. To accomplish this, your IT Director has asked you to develop a ten question checklist that could be used to determine whether or not adequate management security controls exist over online software systems.
List below the ten questions you would put on that checklist.
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Prior to TQM, the distinction between “little-Q” and “big-Q” was given by:
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In the diagram, the sections of the diagram labeled "A" and "B" represent larger portions of "DO" and "CHECK". Note that the top of the diagram represents a more creative process and lower portion a more defined process.
During the management cycle, which activity MUST be integrated with other activities because it is a continuous activity?
The theory of levels of maturity is that organizations can skip a level if business needs require them to be at a higher maturity level.
Which of the following is / are level(s) for maturing the Deliverables Processes?
Which of the following is NOT normally considered one of the questions that must be answered in performing quality planning?
Cooperation is required to improve quality and to implement quality management.
Which of the following management philosophies would be associated with a quality management philosophy as opposed to the traditional management philosophy?
What type of testing evaluates the completeness of the documentation associated with a software application?
The concept of "just in time", as pioneered by Toyota, is only applicable to inventory control.
Continuing process improvement techniques should be applied to which of the following IT work processes?
The primary responsibility of a quality program, from a consumer's standpoint, is that the product should be:
There are five levels of ISO Process Capability.
Which of the following quality control activities is most effective in uncovering defects?
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The diagram is called a:
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In the Cost of Quality diagram shown, the COQ cost labeled "A" represents:
A process is a vehicle of communication, specifying the methods used to produce:
Conducting software inspections would be considered which of the following cost-of-quality categories?
A subjective enforcement decision is when someone analyzes the situation and then makes a decision on whether or not to enforce the policy.
At a minimum, the acceptance test for contracted software should validate:
In control charts, accepted practice uses a width of _________________________around the population mean (?) to establish the control limits.
The rules used to evaluate products and identify non-conformance are:
Out of the three critical aspects of Toyota's JIT concept, which one is the most important?
Which technique is used to develop a common vision of what a process should look like and depicts processes, their relationships, and their owners?
Which of the following is considered a metric?
A test case tested data values at 0, 9, 10, 11, 49, 50, 51, 100. Which black-box technique was most likely used to generate these data points.
Which of the following statements completely interprets the 'Act' phase of PDCA cycle?
Which of the following factor does NOT have any impact on an organization's internal control needs?
Tactical Planning answers the question:
Branch testing technique is included in which of the following test data categories?
When dealing with a complaint, to get on the same physical wavelength with a client you should:
The acronym COTS refers to:
If an organization was to categorize risks as critical, major, or minor what aspect of Risk Management would that be called?
The requirement for a control is:
A "leader" and a "manager" are two terms that basically mean the same thing.
At low levels of process maturity, people believe they are subjectively evaluated and focus their attention on:
Philip Crosby's concept that "quality is free" means that:
Measurement has a high cost; too much investment is required and the return is too low.
The workbench definition should contain a policy statement. The objective of the policy statement is which of the following?
Which of the following is NOT a component of a workbench? (A workbench is a graphic representation of a process.)
Which ISO model covers the software life cycle from concept through retirement?
Which of the following is NOT one of the six steps commonly used to build a security baseline?
The objective for having a common body of knowledge for quality assurance is:
Severity levels for defects should be defined at the start of the project:
Which item below is NOT a statistical process control technique?
Conducting an inspection of source code is:
Consensus is reached when all participants:
From a control perspective, there are two systems that are needed to process business transactions. One is a system that processes transactions and the other is:
The review and approval of a new computer system is an example of:
One of the reasons a quality baseline needs to be established is:
Which of the following artifacts should be subjected to Quality Control?
Prerequisites for quality planning is / are:
_______________ is a structured, problem-solving technique used to show the relationship between groupings.
Which of the following is NOT a major concerns during the operation and maintenance of a purchased application or software?
Within an ISO process assessment, a capability level is said to be established 'only' and 'only if' all the process attributes are 'fully achieved'.
Baselines should always be based on objectively measured data. For this reason, baselines should never be based on subjective measures.
The objective of process improvement is to eliminate which of the following?
Which of the following is an important component of a complaint resolution process?
As per Crosby, to reduce Total Product Cost, the best approach is to:
A major corporation issued this statement: "We see ourselves now and in the future as a company with a strong customer franchise, known for reliability, trust and integrity in all relationships. Our business will be based on technologies that have evolved over a long history and which will give us unique advantages over our competition. These technologies will span our core businesses and will also go beyond boundaries we can see today." What type of statement is this?
Which of the following is not included in 'Failure Cost' under 'Cost of Quality'?
Which of the following would be measured subjectively to develop a baseline:
Measurement is an algorithm, connecting the desired result with the contributors or causes, that will enable that result to be achieved. These contributors are: