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VMware 5V0-62.22 VMware Workspace ONE 21.X UEM Troubleshooting Specialist Exam Practice Test

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Total 60 questions

VMware Workspace ONE 21.X UEM Troubleshooting Specialist Questions and Answers

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Question 1

A few devices have stopped updating their last seen time within the console After testing with a device, the administrator notices the Intelligent Hub states AWCM is connected. The administrator decides to review the connection flow to determine the cause of the failure?

Which connection flow should be examined to gain this insight?

Options:

A.

Device Services connection to DB

B.

Device connection to Device Services

C.

Device Connection to Console Server

D.

AWCM connection to Device Services

Question 2

Upon deploying a fresh Unified Access Gateway via the OVF template, the administrator sees the following:

Refer to the exhibit.

The administrator would like to avoid running the VAMI command and reconfiguring the network Which other option to remediate this error message is possible?

Options:

A.

Reboot the UAG, press F10, and in the setparams, enter rw init=/bin/bash.

B.

Login to the UAG with the root account, and manually modify the Ifconfig.

C.

Redeploy the UAG to ensure that all of the guest property configurations have been configured correctly

D.

Power off the UAG, and reconfigure the quest properties to ensure that the information is correct.

Question 3

Devices were originally configured to move to associated OGs based on their AD group membership Recently, this process has stopped working, and the organization suspects a configuration was enabled by mistake, and the error is now preventing this process from executing:

Which console page would confirm a potential configuration change?

Options:

A.

Monitor > Reports & Analytics > Events > Console Events

B.

Groups & Settings > All Settings > Console Security > Session Management

C.

Accounts > Administrators > System Activity

D.

Resources > Device Updates > OEM Updates

Question 4

Refer to the exhibit- An IT administrator tried to start a remote session using Workspace ONE Assist but received this request timeout error:

What might be the root cause of this issue"?

Options:

A.

Workspace ONE Assist agent failed to connect to the Workspace ONE Assist server

B.

Workspace ONE Intelligent Hub failed to connect to the Workspace ONE Assist server

C.

The devices were connected remotely using the unattended mode in Workspace ONE Assist agent.

D.

The Administrator didn't have proper level of access to Workspace ONE Assist's features.

Question 5

When an organization administrator attempts to configure a shared SaaS Workspace ONE UEM environment to use their internal Active Directory Certificate Authority, "Test Connection" fails.

For which service should the organization administrator enable verbose logging to resolve this issued?

Options:

A.

ACC (AirWatch Cloud Connector) service

B.

AWCM (AirWatch Cloud Messaging) service

C.

UAG (Unified Access Gateway) Tunnel service

D.

Console service

Question 6

An VMware Workspace ONE administrator is using device-based commands to manage Android mobile devices, but the devices stopped receiving the UEM Commands from the Workspace ONE UEM Console (e.g. "Lock Device")

Why is this problem occurring?

Options:

A.

The VMware AirWatch Cloud Connector (ACC) stopped communicating with Workspace ONE UAG.

B.

The Workspace ONE UEM Console stopped communicating with Workspace ONE Access.

C.

The Workspace ONE UEM Console stopped communicating with VMware AirWatch Cloud Messaging (AWCM)

D.

The VMware AirWatch Cloud Connector (ACC) stopped communicating with VMware AirWatch Cloud Messaging (AWCM).

Question 7

An administrator is unable to enroll Android devices with directory accounts but successfully enrolled the device with a basic working previously.

Which logs should the administrator review to begin troubleshooting the Android directory account enrollment issue?

Options:

A.

VMware Tunnel

B.

VMware Workspace ONE Intelligent Android Hub

C.

AirWatch Cloud Connector

D.

Unified Access Gateway

Question 8

An organization administrator configures VMware Workspace ONE UEM to deploy a new internal Win32 application to Windows devices, which are all located in the same OG (organization group). Users of newer Windows devices with increased hardware capacities can install this application, but older Windows devices with lower capacities are unable to complete the installation.

What is the most likely cause of this issue?

Options:

A.

The VMware Workspace ONE administrator set "RAM Required" for the application in the "Details" tab options.

B.

The organization's Windows Azure AD credentials in their Microsoft Store for Business expired.

C.

The assignment of the internal application via the common OG (organization group) is misconfigured

D.

The VMware Workspace ONE administrator set "Admin Privileges" for the application in the "Details" tab options

Question 9

Refer to the exhibit. Consider this assignment group:

A company created a new assignment group tor its Consulting department and deployed Salesforce application to that group. After two days, only a small number of consultants have confirmed that they have received the application.

Under the Consulting organization group, the VMware Workspace ONE UEM administrator can see 109 enrolled iOS devices, but under the Salesforce application installation status, it shows the application is only assigned to nine devices.

Which statement describes the 100 iOS devices that are unable to see the application assignment?

Options:

A.

They are not enrolled.

B.

They are not corporate-owned devices.

C.

They are not on iOS 14.0.0.

D.

They are on iOS 14.0 0.

Question 10

An administrator could not locate Hub Services settings page under an organization group and has asked why this problem is occurring Which statement describes the root cause of this problem'-'

Options:

A.

This organization group is not a Customer type OG.

B.

Unified Access Gateway has not been deployed for this OG.

C.

AirWatch Cloud Connector has not been installed for this OG.

D.

VMware Tunnel has not been configured under this OG.

Question 11

Some users report they are unable to enroll their Android and iOS devices using their user account from the organization's Microsoft Active Directory, which is not publicly accessible The administrator needs to gather the log files for troubleshooting these issues with the organization's shared SaaS VMware Workspace ONE UEM tenant and Active Directory.

Which service does the organization's administrator have direct control over to enable verbose logging to troubleshoot this issue?

Options:

A.

The UAG (Unified Access Gateway) Edge service

B.

The AWCM (AirWatch Cloud Messaging) service

C.

The ACC (AirWatch Cloud Connector) service

D.

The DS (Device Services) service

Question 12

An organization has successfully used VMware Workspace ONE UEM to deploy a managed, public application to Android, iOS, and Windows devices in the same OG for the last year.

The Windows and Android users can still install this application The iOS device users, however, report that they can see and install other applications in the VMware Workspace ONE Catalog, but suddenly they are unable to see this application in the VMware Workspace ONE Catalog.

What is the most likely cause of this issue?

Options:

A.

The application assignment via a smart group was misconfigured.

B.

The application assignment via the enrollment type was misconfigured.

C.

The organization's Apple Push Notification certificate expired.

D.

The organization's Apple sToken expired.

Question 13

Which VMware Workspace ONE UEM console configuration page would be

Options:

A.

Groups & Settings > All Settings > Admin > Diagnostics > Logging

B.

Groups & Settings > All Settings > Storage > Logging

C.

Groups & Settings > All Settings > Troubleshooting > Logging

D.

Groups & Settings > All Settings > System > Logging

Question 14

Where should the logging level for AirWatch Cloud Connector be changed?

Options:

A.

In the CloudConnector.exe.config file

B.

At the Workspace ONE Access Connector settings page

C.

In the Cloud ConnectorHub.exe.config file

D.

At the UEM console Cloud Connector settings page

Question 15

An organization administrator recently integrated their shared SaaS VMware Workspace ONE UEM and their internal Microsoft Active Directory

Most users report they can enroll their Android and iOS devices using their user account from the organization's internal Microsoft Active Directory, but a few users report they cannot The organization administrator find the user accounts of the users unable to enroll failed to synchronize to VMware Workspace ONE UEM

What is the most likely cause of this issue?

Options:

A.

The organization administrator misconfigured the bind user credentials.

B.

The organization administrator misconfigured the Bind Authentication Type.

C.

The users that failed to synchronize have two or more globally unique identifiers.

D.

The users that failed to synchronize are missing a phone number in Active Directory

Question 16

After updating a configuration in Workspace ONE UEM, the administrator notices that it takes 24 hours for the value to reflect correctly within the console. The administrator understands that Memcached is holding this value in memory

Which action would cause the value to update immediately?

Options:

A.

Appending the new value to the associated Memcached Key manually

B.

Placing SSH into the Memcached node and running purge_all

C.

Flushing the cache via the Workspace ONE UEM console

D.

Restarting the Memcached monitor service

Question 17

A dozen users just reported various issues with VMware Workspace ONE UFM managed applications on their Android and iOS devices The administrator would like to use VMware Workspace ONE to simultaneously gather detailed troubleshooting information about all these devices with one action

Which form of logging should be used to accomplish this goal?

Options:

A.

Settings-based targeted logging

B.

ACC (AirWatch Cloud Connector) verbose logging

C.

Device-based targeted logging

D.

AWCM (AirWatch Cloud Messaging) verbose logging

Question 18

An organization wants to use the VMware Tunnel edge service of VMware Workspace ONF UAG (Unified Access Gateway) to allow an application on managed Android iOS and Windows devices to access server resources on their internal network.

An organization administrator configured the VMware Tunnel edge service on UAG and successfully completed the "Test Connection" in the UEM console. Windows and iOS device users can access server resources on the organization's internal network, but Android device users report that they are getting a "connection failed" error in the application.

What is the most likely cause of this issue?

Options:

A.

The Android application assignment is incorrectly set to "Managed" in UEM.

B.

The time is incorrect on the organization's Unified Access Gateway systems

C.

The VPN payload in the Android device profile is configured incorrectly in UEM

D.

The certificate expired on the organization's Unified Access Gateway systems

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Total 60 questions